Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Great help desk, rightfully an industry leader
What do you like best about the product?
Its user interface is so easy to understand I was able to hit the ground running with very little to no learning curve.
Its ability to integrate slack conversations and Jiras is beneficial for my occupation.
Custom views are incredible and let me choose how I want to see my tickets.
Its ability to integrate slack conversations and Jiras is beneficial for my occupation.
Custom views are incredible and let me choose how I want to see my tickets.
What do you dislike about the product?
The 'talk' feature is pretty inconsistent; we often experience dropped calls and clients unable to hear us or vice versa. Sometimes the client calling our support line will show up as a suspended user, and Zendesk will not record the call.
I also strongly dislike how there is no native application for Zendesk, so I'm not able to get notifications to my computer via email, an outdated medium for notifications.
I also strongly dislike how there is no native application for Zendesk, so I'm not able to get notifications to my computer via email, an outdated medium for notifications.
What problems is the product solving and how is that benefiting you?
Helps solve the tracking and reporting issues regarding the CRM I work with.
Keeps all communications with clients in one spot which is a wonderful experience.
Keeps all communications with clients in one spot which is a wonderful experience.
Awesome Experience from Zendesk
What do you like best about the product?
The FAQs and suppprt articles are very rich and the agents are very efficient
What do you dislike about the product?
Nothing so far. This review link is very lagging and slow
What problems is the product solving and how is that benefiting you?
I am not well knowledgeable to answer that
Zendesk is simply the best
What do you like best about the product?
My company had Zoho when I joined 3.5 years ago. I assessed all the competition and selected Zendesk. My department has expanded from 100 tickets a month and 2 reps, to 350 tickets a month and 5 reps and Zendesk has just made it easy. On top of that the customer support, knowledge base, and community support is top notch. I run customer support for a large company and have been consistently impressed with Zendesk.
What do you dislike about the product?
I can't really think of any. Any issues I've had have been resolved quickly. Your solution is the best out there.
What problems is the product solving and how is that benefiting you?
Managing 4 different brands, 5 different people in 4 different locations around the country, hundreds of tickets per month. It allows us to respond to our customers and achieve a 98% customer satisfaction rating.
Easy to use
What do you like best about the product?
It helps to automate manual tasks, routing and quick service to customers. There is a slight learning curve, and with Zendesk providing on-demand training to agents, it saves time to the business.
What do you dislike about the product?
Getting help from their support team can be a wait, especially when you need answers immediately. Help articles can be a bit taxing to navigate as there are articles by the Zendesk team and articles by the community with conflicting information.
What problems is the product solving and how is that benefiting you?
Streamlining the customer support team with processes that help them serve more customers and providing self-service to our customers, deflecting tickets requiring simple answers.
a useful crm program and its supports work
What do you like best about the product?
There are fast and solution-oriented employees. Even when they cannot support our support requests, they convey that they are open to development. This shows how much they care about the customer.
What do you dislike about the product?
I don't like situations where there are no immediate solutions to our support requests for certain issues. They want us to forward it to the development teams via the public forum. When I follow this forum, I see that it has been resolved, but I would like to convey it from a more private area.
What problems is the product solving and how is that benefiting you?
language options and wide range of applications really work for us.
Problem met with understanding
What do you like best about the product?
You meet an agent who will take your issue seriously and will actively look for a solution that fits your need.
What do you dislike about the product?
The confusion of where to initiate the contact with support "get help" and "support help center" are too similar in wording and could be differentiated a bit more clearer
What problems is the product solving and how is that benefiting you?
Zendesk support suite is making sure I can do my job and that I will receive help whenever it is needed, knowing that things will be handled makes my performance go up as I don't need to worry about the technical aspect of the site
Zendesk the only app you need for your team!
What do you like best about the product?
Ive been using zendesk for 8 years now. i love how easy the app is in terms of reporting and as a communication tool.
What do you dislike about the product?
bot needs to be trained more. otherwise the tech support are great!
What problems is the product solving and how is that benefiting you?
they're helpful and educating their user on the same time when we reported any issues encountered. resolution time are excellent!
Zendesk is one of the best suites for your needs
What do you like best about the product?
The ticketing system is one of the most fantastic parts.
What do you dislike about the product?
After two years of using it, I cannot say that I dislike something about it.
What problems is the product solving and how is that benefiting you?
The interface is so familiar and easy to use. Also can make a lot of options on it like automation, categorization, etc.
Great support
What do you like best about the product?
It was quick and easy, with real-time assistance.
What do you dislike about the product?
I did not dislike anything. Everything was great.
What problems is the product solving and how is that benefiting you?
Troubleshooting Zendesk Guide -- when the articles weren't enough support.
Great customer experience tool
What do you like best about the product?
I love how all agents can see reply, and track tickets
What do you dislike about the product?
I dislike some rigid features like statuses
What problems is the product solving and how is that benefiting you?
Zendesk helps us provide top notch customer service to our customers
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