Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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A very good review
What do you like best about the product?
The platform is very easy to use, dynamic and objective. Anyone can learn to access it easily. Zendesk unifies communication with customers in a very good way, with great quality and speed.
What do you dislike about the product?
The layout could be better and more useful. There is a lot of bureaucracy in adding customers to the platform. What hinders a little the agility of the work that could be more agile. But everything else is very good, only praise.
What problems is the product solving and how is that benefiting you?
Helping me to work better. The platform helps me to better connect with customers, in a simple and fast way. By streamlining the connection with customers, they are happier, have their problems resolved faster and as a result, we are able to work better.
Good and complex, intuitive tool, easy to use and essential
What do you like best about the product?
Practicality in sending emails and WhatsApps, especially because it is an innovative and easy-to-use platform once we understand how it works.
What do you dislike about the product?
Things that remain hidden and that we take time to understand, such as bugs and things that are not clear for practical use.
What problems is the product solving and how is that benefiting you?
Business matters, here in my company for example the platform provides easy access to WhatsApp and Email with our clients
Best productivity tool
What do you like best about the product?
I love how zendesk's are so easy to use, and how it makes my life easy on daily basis
What do you dislike about the product?
I dislike the fact the company I'm working does not uses zendesk
What problems is the product solving and how is that benefiting you?
The best part about the zendesk support, is when I need help to solve some integration issues, they are always there to give assistance
Customer experience at its best
What do you like best about the product?
The tools and connections Zendesk can provide.
What do you dislike about the product?
Many steps to execute the creation of a user could be improved.
What problems is the product solving and how is that benefiting you?
Communication with my costumer and reports that can be used.
A place to check the status of customer progress and track communication
What do you like best about the product?
Zendesk support suite is a great place for our customers to connect with the team for updates on current orders or pre-orders. It also allows us to communicate with the customers and send messages to colleagues.
What do you dislike about the product?
The least helpful is that at times it does take some time for a response. I wish there was a notification option to push through to help ensure issues are resolved promptly. I also wish you could mass close out old tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support helps with follow-up for communication; it provides a direct paper trail and time stamps. The benefit is it helps keep people accountable to following up with the team.
Zendesk helped me a lot to review my cases
What do you like best about the product?
Zendesk helped me to checked all of my work related concerns and to solve it easier.
What do you dislike about the product?
I like everything about this platform it helped a lot.
What problems is the product solving and how is that benefiting you?
It benefits me to make my life easier by using Zendesk support
Detailed support
What do you like best about the product?
I appreciate the ease of contacting a live agent directly, but I also appreciate the chat bot's attempt to match my topic of concern. Also, I love the number of community and team knowledgebase articles available.
What do you dislike about the product?
I am not in love with the amount of time it can take for an agent to respond to my request, and I used to be able to respond to the ticket in my email, but for some reason, I guess that functionality has been discontinued.
What problems is the product solving and how is that benefiting you?
Support was able to help me resolve a minor concern with auto-assigning unassigned pending tickets. I've contacted many times before, and am usually very satisfied with the response.
Taylor G. is the Greatest Asset to the ZD Support Staff
What do you like best about the product?
I like Taylor G the best. He is the third support staff member that I spoke with and the first to offer me a full resolution. I don't have admin rights to our account so Taylor not only sent me the links to the articles discussing how to fix our problems he also sent screenshots so I could pass those on to our admin. He was timely, he was considerate--everything that I want and someone who is supporting me.
What do you dislike about the product?
Getting support through a widget it's undesirable. I don't know if I'm going to get someone who only has minutes left in their shift so I won't get answers and they don't tell you when they leave.
What problems is the product solving and how is that benefiting you?
Messaging issues
Experience with zendesk
What do you like best about the product?
I like the best when you can easily find the solved and closed ticket to get your monthly performace and also I like using the macros on the zendesk since they are very easy to use
What do you dislike about the product?
i quite dislike the zendesk when I'm using the play button since it cannot respond accurately when there's so many users who are active and cannot assign ticket to you properly
What problems is the product solving and how is that benefiting you?
The request of every client were able to solve using this zendesk and it is very user friendly that we can get our quotas for the job and we can also meet the expectations of clients
Really Great
What do you like best about the product?
It's easy do use and very helpfull, think its the best ferrament I've used
What do you dislike about the product?
There's a few problems, actually, more like bug
What problems is the product solving and how is that benefiting you?
There's always updates
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