Zendesk Suite
ZendeskExternal reviews
6,483 reviews
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Great tool and really useful
What do you like best about the product?
Easy to use interface and a layman can work with little guidance.
What do you dislike about the product?
Zendesk Support Suite is expensive for full features.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps you handle more customer requests efficiently, respond faster, and track performance, all while growing your support operations as needed.
Zendesk: A Game-changer for streamlined customer support
What do you like best about the product?
Seamless, smart & fully customer-friendly!
What do you dislike about the product?
Challenging at first, but rewards mastery.
What problems is the product solving and how is that benefiting you?
Zendesk brings all our customer chats, calls, and emails into one place, making support faster, smoother, and more personal. It started off a bit tricky, but once you get the hang of it, it’s a game-changer.
Very solid customer support platform
What do you like best about the product?
Ticket management and knowledge base is so easy to embed into support teams and digital experiences
What do you dislike about the product?
Canned responses should move in an AI-direction now.
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage our tickets in an organised way that supports our team to give the best customer experience. The back end and integrations helps us customise to fit our business, and the front end is result in happier customers.
My Honest Experience with Zendesk
What do you like best about the product?
What I like best about Zendesk Support Suite is its user-friendly interface and powerful ticket management system. It centralizes customer queries from multiple channels—email, chat, social media—into one dashboard, making it easy to track, prioritize, and respond quickly.
What do you dislike about the product?
The platform is feature-rich, but the learning curve can be steep, especially for team members who are not very tech-savvy. Some advanced customization options require extra technical knowledge or developer support.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us consolidate all customer interactions into one unified platform, eliminating the chaos of managing queries across multiple channels. Instead of switching between emails, chats, and social media messages, our team can now respond from a single dashboard, which saves time and reduces missed communications.
Great experience with Zendesk for handling customer queries
What do you like best about the product?
The best thing about Zendesk Support Suite is that it brings all customer conversations like email, chat, calls, and social media into one place, making it easy to track and resolve issues faster.
What do you dislike about the product?
Sometimes the interface feels a bit heavy, and advanced customisations can be tricky without technical help.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps our university’s IT team manage student and staff requests in one place, track progress, and respond faster. It reduces confusion, avoids duplicate work, and makes it easier to keep everyone updated, improving overall service quality.
“Powerful All-in-One Support Platform”
What do you like best about the product?
It’s great having all our support channels in one dashboard. I don’t have to switch between tools, and I can see the full history of a customer’s issue in one view.
What do you dislike about the product?
It can be tricky to set up exactly how you want it, and finding certain settings takes a while. The reporting tools are good, but I wish they were a bit easier to customize
What problems is the product solving and how is that benefiting you?
It helps us manage customer requests from email, chat, and social media in one place, so we don’t miss messages or duplicate work. Having everything organized in one system means faster response times, better tracking of issues, and a clearer view of customer history, which makes support more consistent
Easy and Helpful Customer Support Tool
What do you like best about the product?
Zendesk Support Suite makes it simple to handle customer questions and work together as a team.I like that it brings all customer messages—like emails, chats, and social media—into one place. The system is easy to use and helps agents work faster with fewer mistakes.It helps save time by automating common tasks and keeps track of all customer requests well. The reports also show how we can improve our service. It works well for small and big teams.
What do you dislike about the product?
The price is a bit high for small teams, and it takes some time to learn how to set everything up. Sometimes, it can be slow when many people use it at once.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer messages from different channels all at once. Instead of checking emails, chats, and social media separately, it brings everything together in one place. This helps me respond to customers faster and keeps all the conversations organized. Because of this, our team works better and customers get quicker, smoother support.
Reliable Customer Support Tool with Room for Refinement
What do you like best about the product?
Zendesk is efficient, unified & Scalable
What do you dislike about the product?
It has an steep learning curve & costly.
What problems is the product solving and how is that benefiting you?
Centralizes support & speeds response time
Simple but gets the work done
What do you like best about the product?
Brings all tools in one place and accessible from one dashboard, very user friendly, helpful automation options, macros, you can build your own wiki or knowledge base that customers can refer to- reducing ticket volume, integration with other tools are smooth.
What do you dislike about the product?
Highly priced, their support is not good in providing support, ironically.
What problems is the product solving and how is that benefiting you?
Ticketing system for internal support - integrated w JIRA and ADO
Reliable and efficient support management tool
What do you like best about the product?
Zendesk Support Suite provides an intuitive interface for managing customer inquiries, making it easy to organize, track, and respond to tickets efficiently. The automation options and robust reporting features help streamline workflows and improve the overall customer support experience.
What do you dislike about the product?
Some customization options can be complex to set up, and integrating with certain third-party tools sometimes requires extra steps. Pricing can also be a concern for smaller organizations, as advanced features are available only with higher-level plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite allows us to centralize all customer support communications, making it easy to prioritize, assign, and resolve tickets across multiple channels. Its automation, reporting, and knowledge base features help our team work more efficiently and provide quicker, more accurate solutions to customer issues. This has resulted in improved customer satisfaction, faster ticket resolution, and better visibility into support operations.
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