Zendesk Suite
ZendeskExternal reviews
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Very practical and facilitates daily life for improving communication and enhancing time management.
What do you like best about the product?
The ease of access and return on a daily basis for better service to the general departments
What do you dislike about the product?
The layout does not please me because it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between departments, and the formalization of daily situations for future improvements
impressive
What do you like best about the product?
I like the way zendesk helps me solve my problems, it's very easy and most of the time very fast. It is dynamic and offers several tools to make my day to day easier.
What do you dislike about the product?
I can say that there isn't something that I don't necessarily like, because, until now, Zendesk has helped me with mastery in my daily tasks. The only point of improvement that I would point out would be the way to find all the available tools, sometimes you have to look a little.
What problems is the product solving and how is that benefiting you?
Overall, the company was having many, many problems communicating assertively with our customers. In addition to the fact that, many times this communication did not exist and our customers were extremely dissatisfied.
smart and effective
What do you like best about the product?
The practicality of communication with our customers, and also because it is very intuitive, bringing a greater understanding to our employees and also to our customers
What do you dislike about the product?
In the same way that it is intuitive and simple to deal with, sometimes due to its simplicity it ends up not having much structure, but nothing difficult to improve.
What problems is the product solving and how is that benefiting you?
We had a problem with customer communication, now we don't have it anymore, as Zendesk helped us to restructure the way we communicate with our customers, for better service
I was distressed before getting help from Zendesk
What do you like best about the product?
Zendesk got back to be promptly when I needed assistance with my system, my page was displaying in a different language and the support assistant helped me greatly, his name was Jeffery
What do you dislike about the product?
I have not encountered many bugs or things that need fixing because the system caters well to our needs and wants along with soo many added features that help us in our work
What problems is the product solving and how is that benefiting you?
They are making communication between companies and their customers centralised and easy to use which eliminates a lot of wasted time and helps give accurate information
Efficient product with its functionality
What do you like best about the product?
WhatsApp tool for handling service requests! The advantages are that the platform allows me to have autonomy and precision in B2C service, it's perfect!!
What do you dislike about the product?
The tool can improve with updates to actively serve on WhatsApp, having a dynamic of responses with the client. The barrier of the calls hinders communication.
What problems is the product solving and how is that benefiting you?
Zendesk is resolving communication with my client, avoiding being tied to phones with endless calls and the division of teams for support channels.
Zendesk Support Suite is fantastic.
What do you like best about the product?
The most helpful thing about using Zendesk Support Suite is the timeliness of getting a response or reply.
What do you dislike about the product?
I can't think of a negative - this tool is super valuable and we highly recommend it.
What problems is the product solving and how is that benefiting you?
Being able to reply to customers in a personalized way especially when solving a problem makes us stand out among our competitors.
Made life easy for customer support team
What do you like best about the product?
1) While the product has been designed primarily for the customer support team, the best part about ZD is how it allows the customer support team to collaborate easily with other teams.
2) For each of our products & services, we have a list of FAQs. With the use of Macros, we could easily automate answering these FAQs.
2) For each of our products & services, we have a list of FAQs. With the use of Macros, we could easily automate answering these FAQs.
What do you dislike about the product?
1) There have been a few escalations because some critical customer queries were not addressed in time due to notifications not being triggered at the right time. Maybe the ZD team can look into it, but we do understand that these things happen with complex software.
2) There are not enough training or tutorials available. We have to spend a lot of time figuring out what each option or feature does - which ones are important and which ones can be ignored. While there are some Youtubers who create content on ZD, it will be helpful if ZD itself provides detailed step-by-step videos and pdfs on various use cases.
2) There are not enough training or tutorials available. We have to spend a lot of time figuring out what each option or feature does - which ones are important and which ones can be ignored. While there are some Youtubers who create content on ZD, it will be helpful if ZD itself provides detailed step-by-step videos and pdfs on various use cases.
What problems is the product solving and how is that benefiting you?
Our organization had multiple channels (website, twitter, FB etc.) where we used to interact with customers. It was always a struggle to manage customer queries from different sources/channels and have a central repository. With ZD, our customer support team could achieve that streamlined approach, significantly reducing turnaround time for customer query resolution.
Zendesk Suite Review
What do you like best about the product?
Pretty much a one-stop shop for everything you need to provide excellent customer service. You also have the ability to get support from customer advocacy team. Downside though is quite expensive honestly speaking.
What do you dislike about the product?
Not dislike it but more on the system limitation, especially with the Zendesk Explore. There's a limitation on how many rows you can export in which kinda frustrating given most of the time you have a very large number of data you need to extract.
What problems is the product solving and how is that benefiting you?
You can have all the products you need to provide excellent customer service. There's the support, guide, gather, sell, explore which are very good products from Zendesk.
Amazing tool for managing tickets and chatting
What do you like best about the product?
ZenDesk is the best tool ever built for incident management. We can customize the views to match our team needs, automatically set time frames to close a ticket, auto-replies, and have a fantastic User Interface with outstanding performance in place.
What do you dislike about the product?
I had some bugs dealing with ZenDesk; I faced a bug where the tool did not follow a standard process whenever I opened a ticket and assigned it to a different/admin user every time, but this bug was fixed already. Also, it is not easy to jump start in the customizing features, but with time you can master and do whatever you need to manage and automatize the workflow.
What problems is the product solving and how is that benefiting you?
It improved my workflow, helping me manage my tickets with automatic messages, macros, split views, comments, a clean User Interface and an outstanding support team.
ID user problem
What do you like best about the product?
I like that I reached person really quick. Chat bot said that I will get help within 1-2 days but it was few minutes when Hugo reached me and help me about my problem.
What do you dislike about the product?
I think chat bot should have more options to choose. I'm not sure if I choose right . Oprtion about webpage should be okay
What problems is the product solving and how is that benefiting you?
Support solved my problem with finding my User ID. Hugo who reached me really quick showed me multiple options which was really helpful. I don;t know what to say more. Glad to know that there are some people who can help us
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