Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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A convenient tool
What do you like best about the product?
It is an all in one tool that can be easily accessed by users.
What do you dislike about the product?
Sometimes it has its downside, like often times, it shows a blank screen .
What problems is the product solving and how is that benefiting you?
It is an application that stores everything including the past messages or calls, so it is easier to access.
Good Customer Support
What do you like best about the product?
the easy customer suppport , and direct chat with them that make it easy to help them while browsing for answers
What do you dislike about the product?
the new update is a bit hard to get used to it since evrything is in one dashboard
What problems is the product solving and how is that benefiting you?
it is easy way to solve customer complaints and treat emails in an organised way and keep tracks of it
excellent customer service
What do you like best about the product?
easy to interact with customers and partners and get reviews and feedbacks about our product and services
What do you dislike about the product?
the fact that the new update is all in one dashboard, even though we got used to the old one
What problems is the product solving and how is that benefiting you?
easy customer management , and we can treat complaints easily and get to know their feedbacks
perfect customer support
What do you like best about the product?
the fact that we can interact with customer via chats and browser for their needs while doing that
What do you dislike about the product?
there is sometimes some bugs that make it hard for us to do our job , and hard to understand what's the issue
What problems is the product solving and how is that benefiting you?
customer complaints are easy to treat , also customers feedback and needs are easy to to solve using zendesk
Zendesk is smart Service Management Ticketing tool
What do you like best about the product?
Smartness and automation featuress. Explore reporting is also very dynamic and good.
What do you dislike about the product?
2 dataset information cannot be joined in a single report is the biggest flaw i has seen till date.
What problems is the product solving and how is that benefiting you?
Day to day ticketing experience has been very good, solving the best part of our environment, which was automated reporting. Thanks for developing this tool. It has great features which can be used in many different ways.
Helps Keep our Business Running
What do you like best about the product?
Help Center Articles and Ticket organization among my team
What do you dislike about the product?
Reporting is difficult to use but we have hooked up our own tool
What problems is the product solving and how is that benefiting you?
Integration with Jira to submit bugs and communicate with customers
excellent platform
What do you like best about the product?
The fact that this is a helpful and easy way to contact customers and interact with them , it is a way to make our job easy
What do you dislike about the product?
the new update is kinda hard to get the hang of it but it is not that bad
What problems is the product solving and how is that benefiting you?
i like the fact that we can solve customer complaints easily and can understand them better via live chats
Great, got answers quickly
What do you like best about the product?
Zendesk Forum! Whenever you are in a fix, just search in the ZD forum or HC.
What do you dislike about the product?
There is a lot in there. Sometimes it is hard to search the exact use case.
What problems is the product solving and how is that benefiting you?
We have tons of customers, it is great to manage the queue with all the tickets and integrate with Jira
ALL IN ONE
What do you like best about the product?
ALL IN ONE - very efficient and user-friendly.
What do you dislike about the product?
So far, none, but maybe it's web-based, but it still makes it more accessible
What problems is the product solving and how is that benefiting you?
Any downtime, it doesn't take an hour it usually back to normal in just 30 minutes
Improved Zendesk support tool, very useful
What do you like best about the product?
I really like the look and feel and the translate option.
What do you dislike about the product?
It would be great not to manually merge tickets from the same user; it could be done automatically.
What problems is the product solving and how is that benefiting you?
It's making our day-to-day tasks more agile.
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