Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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It’s easy to use .. once you get a hang of it
What do you like best about the product?
I like that it’s efficient in allowing me to talk to customers and doesn’t make me do too much work. It displays their phone numbers and identifies callers much of the time
What do you dislike about the product?
Sometimes it crashes and can be difficult to learn how to use. Once you get the hang of it it’s easy though
What problems is the product solving and how is that benefiting you?
Communicating with customers is a breeze and it’s much more updated than systems I’ve used
not intuitive
What do you like best about the product?
I like being able to manage shared inboxes, and good reporting tools
What do you dislike about the product?
It's difficult to forward an email to someone not in zendesk. It's too easy to send a message outgoing when it was supposed to be an internal note.
What problems is the product solving and how is that benefiting you?
managing multiple streams of incoming communication
Easy to use
What do you like best about the product?
The software was very simple and easy to use. Just a few clicks and we could be done with entering what we needed to enter for each student.
What do you dislike about the product?
The design/layout was not the best. It was easy to use but it looked kind of old school. I usually prefer a more modern interface.
What problems is the product solving and how is that benefiting you?
We used it to help students apply to the University of California. As stated above, it was very easy to use (helped by the fact that we didn't enter much data).
Zendesk is a great tool
What do you like best about the product?
I love that Zendesk can be integrated with other important tools and includes solid metrics.
What do you dislike about the product?
The search function could be improved, and it's hard to tell when 2 requesters are the same person.
What problems is the product solving and how is that benefiting you?
It helps us track the types of outreach we are receiving and how much it is impacting our customer experience.
Long time customer & all-around fan!
What do you like best about the product?
Outside of having a great product that is easy to use, the professionalism and willingness of the support team to help it fantastic!
What do you dislike about the product?
The out of the box knowledge base customizations are not as robust as I'd like (this refers to having ZD power your help site and your ability to control the look and feel without having a webdev resource)
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction and retention
Easy to use
What do you like best about the product?
User friendly and customizable interface makes this a great tool
What do you dislike about the product?
The history is a bit difficult to navigate
What problems is the product solving and how is that benefiting you?
After hours issues and questions can be handled in a timely and orderly fashion
A portal for all your questions
What do you like best about the product?
We use zendesk as the portal for everyone to ask questions and keeping everything in one neat location. No countless emails.
What do you dislike about the product?
There isn’t anything I don’t like about the software.
What problems is the product solving and how is that benefiting you?
I troubleshoot for users and also do general tech support and zen desks let’s me do it all.
Great experience using Zen support
What do you like best about the product?
I have used this system from a client facing perspective, and I love the ease of usability. Logging is ticket is simple, and doesn’t require technical knowledge to use it.
What do you dislike about the product?
The lack of change management features within the software l.
What problems is the product solving and how is that benefiting you?
allowing us to easily send tickets via a user friendly platform vs picking up the phone and having to call support for every issue
Simple, with minimum options
What do you like best about the product?
Its easy to use, raise tickets and track tickets
What do you dislike about the product?
No pre defined options
Too open ended for new users
Too open ended for new users
What problems is the product solving and how is that benefiting you?
Access request
Zendesk User
What do you like best about the product?
I love the ease of use of Zendesk. Also the fact that zendesk can automate emails and sort out bad auto replys
What do you dislike about the product?
I dislike its user interface. I seems clunky.
What problems is the product solving and how is that benefiting you?
We are solving the problem of customer satisfaction. We use a support@company.com which routes directly to zendesk and the appropriate rep which is extremely useful
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