Zendesk Suite
ZendeskReviews from AWS customer
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Works decent
What do you like best about the product?
Ticket triggers and automations make the software really powerful.
What do you dislike about the product?
I wish round robin ticket assignment was included in the stock software.
What problems is the product solving and how is that benefiting you?
We are able to efficiently manage our tasks using Zendesk, making it easier to get customer resolutions faster.
Easy to use and customize help desk.
What do you like best about the product?
The ease of utilizing their API for custom use setups.
What do you dislike about the product?
Nothing, Zendesk was an easy to use service.
What problems is the product solving and how is that benefiting you?
Customer service, help desk and tutorial topics.
User friendly ticketing system
What do you like best about the product?
I like that it provides a very fluid experience for tracking support and for updating users with statuses.
What do you dislike about the product?
What's not to like? It's truly a user friendly intuitive way to track issues and to provide support.
What problems is the product solving and how is that benefiting you?
Customer/Client inquiry/status, issue escalation, customer and desk support.
Best Customer Support System Solution
What do you like best about the product?
I've already tried two Ticketing System and I must say Zendesk is a complete package. I particularly like the Automation and macros which helps me become more efficient in handling customers emails. The neat looking and straightforward UI makes the learning curve easier. Also, I find the live chat effectively useful to assist the customer in a timely manner.
What do you dislike about the product?
The only lacking feature I notice using Zendesk is that there's no split message function that other Ticketing System Solution has. This is function would be extremely helpful in case of accidentally merging tickets.
What problems is the product solving and how is that benefiting you?
Customer Service and Productivity in general. The insights and analytics provide in depth reports about the performance of agents and the numbers of tickets solved. This feature allows us to improve our overall customer support.
Recommendations to others considering the product:
The trial alone may provide all that customer support features and functionality especially for the beginner.
It’s easy to use .. once you get a hang of it
What do you like best about the product?
I like that it’s efficient in allowing me to talk to customers and doesn’t make me do too much work. It displays their phone numbers and identifies callers much of the time
What do you dislike about the product?
Sometimes it crashes and can be difficult to learn how to use. Once you get the hang of it it’s easy though
What problems is the product solving and how is that benefiting you?
Communicating with customers is a breeze and it’s much more updated than systems I’ve used
not intuitive
What do you like best about the product?
I like being able to manage shared inboxes, and good reporting tools
What do you dislike about the product?
It's difficult to forward an email to someone not in zendesk. It's too easy to send a message outgoing when it was supposed to be an internal note.
What problems is the product solving and how is that benefiting you?
managing multiple streams of incoming communication
Easy to use
What do you like best about the product?
The software was very simple and easy to use. Just a few clicks and we could be done with entering what we needed to enter for each student.
What do you dislike about the product?
The design/layout was not the best. It was easy to use but it looked kind of old school. I usually prefer a more modern interface.
What problems is the product solving and how is that benefiting you?
We used it to help students apply to the University of California. As stated above, it was very easy to use (helped by the fact that we didn't enter much data).
Zendesk is a great tool
What do you like best about the product?
I love that Zendesk can be integrated with other important tools and includes solid metrics.
What do you dislike about the product?
The search function could be improved, and it's hard to tell when 2 requesters are the same person.
What problems is the product solving and how is that benefiting you?
It helps us track the types of outreach we are receiving and how much it is impacting our customer experience.
Long time customer & all-around fan!
What do you like best about the product?
Outside of having a great product that is easy to use, the professionalism and willingness of the support team to help it fantastic!
What do you dislike about the product?
The out of the box knowledge base customizations are not as robust as I'd like (this refers to having ZD power your help site and your ability to control the look and feel without having a webdev resource)
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction and retention
Easy to use
What do you like best about the product?
User friendly and customizable interface makes this a great tool
What do you dislike about the product?
The history is a bit difficult to navigate
What problems is the product solving and how is that benefiting you?
After hours issues and questions can be handled in a timely and orderly fashion
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