Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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All in one
What do you like best about the product?
The omni channel experience, new agent workspace that allows agents to serve users via multiple channels in the same ticket
What do you dislike about the product?
Chat is still lagging a bit behind- dashboard is separate from ZenDesk
What problems is the product solving and how is that benefiting you?
omni channel experience and serving our users where they are using their preferred channel
Amazing
What do you like best about the product?
All the features are well thought off and nicely implemented. The integration between the products makes some of the tasks very easy to manage. The User Interface and the User Experience are awesome!
What do you dislike about the product?
Bulk Administration. No way to trigger based on Users and Organizations. Advanced connectivity with other backend tools. Formulas to update the fields. SLA placeholders not available.
What problems is the product solving and how is that benefiting you?
All the different channels of customer communication in 1 single place
Incredible communication with costumers
What do you like best about the product?
The most helpful thing is the control with tickets.
What do you dislike about the product?
I dislike the droz communication with costumers.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving problems with our costumers.
Great experience
What do you like best about the product?
The customer communication is better now that we have Zendesk.
What do you dislike about the product?
I dislike the WhatsApp visualization because it's confusing.
What problems is the product solving and how is that benefiting you?
The problem Zendesk Support Suite is solving is the communication with costumers.
Easy and complete usage system
What do you like best about the product?
The platform is very comprehensive and provides many solutions for our company.
What do you dislike about the product?
Communication with support is a bit difficult at times.
What problems is the product solving and how is that benefiting you?
The communication between the client and the company via chats
fast help
What do you like best about the product?
It is fast and easy to use compared to competitor
What do you dislike about the product?
If i have slow internet it takes long time
What problems is the product solving and how is that benefiting you?
to connect customers to our sellers fast
Very good ticketing platform
What do you like best about the product?
Great support, easy to create dashboards and queries.
What do you dislike about the product?
The messaging bot is quite limited (flow builder).
What problems is the product solving and how is that benefiting you?
Dashboard queries, external extensions.
Its an amazing platform for Customer Support.
What do you like best about the product?
What I like the most is how accurate the reports are. Every number can be extracted from Zendesk. Every emails sent to our customers can be tracked which is the best.
What do you dislike about the product?
I dislike when the Outbound recording does not include in the ticket. It happened multiple times when we do an outbound call to our customers, the outbound call recordingdoes not include in the ticket.
What problems is the product solving and how is that benefiting you?
Its definitely solves the needs of our customers as it is the bridge between customer support and our healthcare professionals. Zendesk helps us communicate with both our client and healthcare professionals. It also helps us track the productivity, metrics, etc. of our employees.
Very helpful team and always fast responses
What do you like best about the product?
There software is complex to meet your business objectives and if you need help then the Zendesk team are ready to provide support
What do you dislike about the product?
The differences between Zendesk Chat, Talk Admin Centre etc
What problems is the product solving and how is that benefiting you?
Contacting customers and tracking tickets that require support
Intuitive and assertive platform
What do you like best about the product?
Easy to use. Intuitive, assertive. It has everything we need.
What do you dislike about the product?
Sometimes support ends up being a bit slow in handling issues
What problems is the product solving and how is that benefiting you?
Agility for the business.
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