Zendesk Suite
ZendeskReviews from AWS customer
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Familiar feel with handy features
What do you like best about the product?
Easy to use and effectiveness in successfully managing ticket queues.
What do you dislike about the product?
Can get repetitive without bulk editing and solving tickets, an essential permission everyone should have in my opinion.
What problems is the product solving and how is that benefiting you?
Customer satisfaction metrics and pinpointing where there are opportunities to improve support.
Recommendations to others considering the product:
It’s a good product with lots of features to help your team succeed. TONS of articles with information on how to succeed and learn the ropes of Zendesk.
An Easy Way to Submit Those Pesky Requests
What do you like best about the product?
During my time at previous companies that did not use ZenDesk, it would almost seem like a chore to try and put in a ticket for support. ZenDesk keeps it simple and easy to use, which helps when you are already frustrated by something that is, most likely, not working.
What do you dislike about the product?
It might perhaps be too simple. We use it company wide and I know it can become a little difficult to go through for the small team that monitors it.
What problems is the product solving and how is that benefiting you?
We use it to submit any support issues with have to our internal IT team, when either needing assistance with our computer or needing help with a facility issue (moving monitors, setting up a desk, etc). We also use it to submit feedback to another team member about a new software we have recently implemented.
This helps me provide excellence customer service
What do you like best about the product?
i like how i get notifications from zendesk via slack. helps me stay on top of all tickets and have a good response time.
What do you dislike about the product?
i dislike the amount of emails from zendesk!! i get my notifications via email. too many!
What problems is the product solving and how is that benefiting you?
customer service...a lot has to do with connecting a device to our website/app. or logging in, and registering. knowing customer feedback helps keep us updated on what we need to work on.
Recommendations to others considering the product:
everything is great. we might be implementing the phone call feature and zendesk has been great at helping us test it.
Amazing Well I used it
What do you like best about the product?
how great the interfaces are and how amazing the support is!
What do you dislike about the product?
really nothing they’re super amazing!!!!
What problems is the product solving and how is that benefiting you?
I was using it for all support inquiries
Recommendations to others considering the product:
None keep up the great work guys!
A solid ticket management program
What do you like best about the product?
In my small amount of time using this software, it's been incredibly reliable
What do you dislike about the product?
I've not had enough experience with the software to have a dislike yet. It does lag/lock-up occasionally.
What problems is the product solving and how is that benefiting you?
We do customer support for various car dealerships
Recommendations to others considering the product:
Go for it
Enabling mass communication
What do you like best about the product?
Zendesk is very user friendly and keeps everything organized
What do you dislike about the product?
Could use better aesthetics/design to help differentiate the options
What problems is the product solving and how is that benefiting you?
Communication, network errors. Love macros
Zendesk saves me time and helps me provide great customer service
What do you like best about the product?
As a one-person business, Zendesk makes it much, much easier to manage my customer support and provide my customers with great customer service.
What do you dislike about the product?
Zendesk doesn't provide as good tools as some of its competitors for automating common responses to queries, which would help me to save more time.
What problems is the product solving and how is that benefiting you?
I run a small SaaS business with about 1000 customers, with just me building the site, doing the marketing and providing the customer support. I use Zendesk to manage inbound contacts from customers and help them with their issues.
Using Zendesk has allowed me to effortlessly separate customer support contacts from the rest of my email, keep track of what people are contacting me about and provide a great customer experience while reducing the time I spend providing support.
Using Zendesk has allowed me to effortlessly separate customer support contacts from the rest of my email, keep track of what people are contacting me about and provide a great customer experience while reducing the time I spend providing support.
Communications made simple
What do you like best about the product?
I liked that you can use multiple apps while you are on the call with the customer to provide the ultimate solution.
What do you dislike about the product?
Did dislike that the grouping can not be manipulated to create a custom desktop.
What problems is the product solving and how is that benefiting you?
We were using another system to handle our customer service calls but it was unreliable and we were loosing valuable customer interactions. With Zendesk we don't have those problems.
Recommendations to others considering the product:
Just give it a try and you will be pleasantly surprised of all that Zendesk offers.
I love it
What do you like best about the product?
Its convenient, it's more up to date meaning I'm able to use it on any device
What do you dislike about the product?
Not sure if I dislike anything about zendesk
What problems is the product solving and how is that benefiting you?
We've recently used zendesk to get our customers faster and more convenient helpm
Work in technical support for 1 year
What do you like best about the product?
I like how seamless the product works with phone and email. I saved a lot of team and keeps everything organized.
What do you dislike about the product?
I dislike how slow the product can run.
What problems is the product solving and how is that benefiting you?
Keeps everything organized and ticket numbers provide a way to reference changes that are made.
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