Zendesk Suite
ZendeskReviews from AWS customer
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ZD
What do you like best about the product?
That you can see everyone and it is so searchable
What do you dislike about the product?
How confusing the search functions are.
What problems is the product solving and how is that benefiting you?
Live customer questions and finding the answers
Zendesk Review
What do you like best about the product?
An all in one ticket tracking app in the cloud that you can access from anywhere. It even has a mobile app for your phone. You have a queue for inbound requests which agents can pull requests from into their own queue.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
There are an endless add on apps you can installed to enhance the support tech and customer experience.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
We have been with Zendesk for over 7 years and it does what we need it to do for customer ticket tracking.
What problems is the product solving and how is that benefiting you?
Having a central place for supporting our customers. Providing documentation that is part of the support platform that customers can view before submitting a request.
Allowing manager the ability to view reports and track KPI and tends of requests.
Allowing manager the ability to view reports and track KPI and tends of requests.
Recommendations to others considering the product:
Keep doing what you are doing.
Simply the best
What do you like best about the product?
Its simple and professional and has a lot of useful integrations
What do you dislike about the product?
The new addon and improvements are starting to ramp the price up a bit.
What problems is the product solving and how is that benefiting you?
This is our primary support tool and I am able to report and manage my metrics. I also really like the Support app on the IPad
Recommendations to others considering the product:
I don't know if anyone else offers a more comprehensive solution
Intuitive, Easy to Use
What do you like best about the product?
There are many different channels of support you can browse theough to provide the best service possible to your clientelle.
What do you dislike about the product?
If there are multiple people on a server it tends to get really laggy even if youre hardlined in.
What problems is the product solving and how is that benefiting you?
Creating exchanges/returns, answering emails. Its super streamlined.
Great product, simplified our Help Desk ticketing
What do you like best about the product?
Before we used ZenDesk for our IT help desk ticketing, requests came in via email and it was hard to track status and ensure all issues were resolved. This product has simplified that immensely.
What do you dislike about the product?
Hard to include images with support tickets (tricky when trying to include a screenshot as a reference to show what the issue is).
What problems is the product solving and how is that benefiting you?
Help Desk ticketing, tracking status and who is working on resolving all issues.
Zendesk Support System
What do you like best about the product?
Zendesk is very easy to use and has a variety of apps that makes support teams very efficient to support different customers.
What do you dislike about the product?
The one thing that makes Zendesk not likable is the fact that sometimes the tickets dont automatically get sent or that you have to go through different stages to make sure the ticket is solved when your done assisting a customer.
What problems is the product solving and how is that benefiting you?
We solved Mobile issues, data, calls, text, and device issues.
The best out there
What do you like best about the product?
The interface is clean and the communication system is intuitive. Ability to create and edit macros is crucial.
What do you dislike about the product?
Can be hard to control the sorting algorithm for tickets, especially in terms of repeated responses in one ticket thread.
What problems is the product solving and how is that benefiting you?
It's the foundation of our CX team, and the customer experience is crucial to any business.
Great chat application
What do you like best about the product?
Love the dashboard is easy to view who is on your site, who is looking to chat, and where they are located.
What do you dislike about the product?
There is no way to quickly identify if they are a current user.
What problems is the product solving and how is that benefiting you?
We are using Zendesk to connect with current customers who need assistance using our service as well as connect with potential clients browsing our website.
Recommendations to others considering the product:
Zendesk is great as a basic chat service. There are other services that are better in regard to analytics and marketing. If you dont have a need for those services then Zendesk is an easy platform to learn and work.
I love Zendesk!
What do you like best about the product?
The ease of use. This system is so easy!
What do you dislike about the product?
There isn’t much I dislike at all. Sign in could be a bit easier.
What problems is the product solving and how is that benefiting you?
We use it for customer service. We answer hundreds of emails and Zendesk has made it so much easier.
Simple to Use
What do you like best about the product?
Just switched to Zendesk as our main ticketing system and am loving it
What do you dislike about the product?
We are still fairly new to this software, so not much to dislike
What problems is the product solving and how is that benefiting you?
We are solving pricing. Our last ticketing system was over priced.
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