Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Support - a no brainer
What do you like best about the product?
What is there to say that hasn't already been said about Zendesk? It's program is top notch, and the seamless integration between it and many other apps (JIRA most importantly) make it the go-to app for any support team.
What do you dislike about the product?
Occasionally outages can interfere with work, but their own support team is quick to communicate these and help troubleshoot.
What problems is the product solving and how is that benefiting you?
Currently we are using ZD for our app to answer question, notify users about bugs, etc. This allows us to quickly and easily respond to our user's questions and categorize them. Another overlooked feature is the reporting, which allow us to see who is having what issue and create internal materials to solve this.
Easy to use
What do you like best about the product?
I like that you can search for text within the message body.
What do you dislike about the product?
Hard to organize macros in a way that you are able to see all available.
What problems is the product solving and how is that benefiting you?
This platforms allows all team members access to client communication. It makes it easy for one specialist to pick up where the other left off.
Zendesk for BenAdmin Platform
What do you like best about the product?
Zendesk provides an easy to use interface for submitting queries and finding necessary information.
What do you dislike about the product?
In using Zendesk, we have come across no issues currently.
What problems is the product solving and how is that benefiting you?
We use Zendesk for finding necessary information for our benadmin platform, and submitting queries should help not already be available.
Full Service Customer Support
What do you like best about the product?
I like the freedom that rules and routing allow. The support center and how tickets behave is fully customizable.
What do you dislike about the product?
This goes with what I like, but having so many customization options can lead to the product being a bit confusing. Especially at the start.
What problems is the product solving and how is that benefiting you?
Customer interactions, tracking and resolving product issues.
Recommendations to others considering the product:
Use the trial and make sure you really need the all the features, there are cheaper and more simple options out there. However, if you are a growing company, and a detailed ticketing system is important, this is a great option.
Great experience so far
What do you like best about the product?
I find that it’s really easy to submit a request and use the categories that are provided for me!
What do you dislike about the product?
The search bar isn’t as intuitive- I tried to search for a specific topic that should come up for our organization and I can’t seem to track down other tickets or help articles.
What problems is the product solving and how is that benefiting you?
Report problems and identify opportunities for our app
Easy and Straightforward
What do you like best about the product?
Multple methods of submitting tickets, easy to use interface.
What do you dislike about the product?
Reopened ticket when user says “thanks.”
What problems is the product solving and how is that benefiting you?
Finding issues before they happen. Provide training after identifying pain points.
The best.
What do you like best about the product?
Very easy to use, integrates with other apps and makes it easy to help clients.
What do you dislike about the product?
Wish tickets were a bit easier to manage.
What problems is the product solving and how is that benefiting you?
Connects all necessary staff to issues and questions to quickly get a resolutio. Everybody can see tickets and do what’s needed to get things done fast.
Desktop support
What do you like best about the product?
Best support with fast response..Had fastest experience with the software
What do you dislike about the product?
Not available at anytime.. Expensive in price
What problems is the product solving and how is that benefiting you?
Best support
Recommendations to others considering the product:
Good service
Easy to Use - No Training Necessary!
What do you like best about the product?
Simple and straightforward. Most everything is intuitive.
What do you dislike about the product?
Almost too basic. Users with experience in more robust systems may be initially confused by how slim the interface is.
What problems is the product solving and how is that benefiting you?
Customer inquiries via our website form.
ZD
What do you like best about the product?
That you can see everyone and it is so searchable
What do you dislike about the product?
How confusing the search functions are.
What problems is the product solving and how is that benefiting you?
Live customer questions and finding the answers
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