Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Great Service for Startup
What do you like best about the product?
Is assists our agents in all channels, answering all customer inquiries on time.
What do you dislike about the product?
Still developing some features and integrations.
What problems is the product solving and how is that benefiting you?
Our CRM primarily
Support dealing with AI third part
What do you like best about the product?
Every now and then we need help to deal with out third part AI automation and Zensdesk provides us great support in dealing with this integration ensuring the chatbot and ticket automation are well synchronized. In the beginning, when we were doing the setups we had a lot of setbacks regarding triggers and chat routing but they always managed to give us clear and helpful guidance.
What do you dislike about the product?
In the past, I've had a few chats and had the feeling that some agents weren't prepared to answer my questions. However, the last 3 times I've contacted support I've had a great experience and I've been very pleased with the quality and support I've received. I had the impression that agents are better prepared to help customers now.
What problems is the product solving and how is that benefiting you?
There are many different issues but I most contacted Zendesk regarding triggers, AI automation and ticket views.
Keeping track with Zendesk
What do you like best about the product?
Zendesk is helpful for keeping track of interactions with clients, whether it is through email, chat, phone, or voicemail. It is also very easy to customize Zendesk to suit your needs.
What do you dislike about the product?
I wish it was a two way sync with the Guru Knowledge Base since that would make things easier. Right now, since it is only a one-way sync from Zendesk to Guru, we would not be able to make changes on the Guru cards directly to sync the information back to Zendesk Guide.
What problems is the product solving and how is that benefiting you?
How to allow our customers to reach us easily regardless of the communication channel that they prefer, even during off hours or on the weekend. Also, we can provide information via the Zendesk Guide.
Easy way to a excellent customer service
What do you like best about the product?
Easy way to a excellent customer service in one platform.
What do you dislike about the product?
Mobile usability is too limited and doesn'
work as desktop.
work as desktop.
What problems is the product solving and how is that benefiting you?
Partnership with other tools for a better interface and usability in one tool.
Zendesk Support has been very helpful and kind.
What do you like best about the product?
Quick, efficient and very motivated support.
What do you dislike about the product?
Not all the features I need support with are available in my paid plan.
What problems is the product solving and how is that benefiting you?
Topics related with coding and triggers. However most of them the support is not able to help as they are features from higher plans.
More than sufficient for our internal helpdesk!
What do you like best about the product?
It's remarkable how easy it is to integrate third-party applications (via apps or API) to make up for any shortcomings Zendesk has (such as Microsoft Forms, Zoom, and MS Teams).
What do you dislike about the product?
Behavioral data (e.g., agent login-logout data) and audit logs are not as complete as I would have liked. It would be great if all actions in Zendesk can be tracked by administrators, like how Events are in Zendesk tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support has made handling requests easier. It has been useful for our Corporate IT and HR departments, especially in how we can separate our agents into groups to handle and organize specific issues or requests. Much much easier than handling these in our mailboxes!
Amazing
What do you like best about the product?
For me, what I like and use most about Zendesk is the ability to keep everything organized. Zendesk has helped me a lot in assertive communication with the company's customers, mainly due to the way it organizes my inbox and all emails.
What do you dislike about the product?
The only thing I can really say that I don't like is the way in which all the available tools are laid out, sometimes you have to search for a while to find the most appropriate help, the good thing is that the tool exists, but you just need to find her.
What problems is the product solving and how is that benefiting you?
The main problem that Zendesk is helping to solve is organization and fluid and assertive communication with the company's customers. Several times we have had problems with not locating the communication with the client or even not doing this communication due to lack of organization. Now everything has gotten easier.
The best experience
What do you like best about the product?
Unifies communication, for this reason it is very efficient and makes communication cleaner and smarter
What do you dislike about the product?
Bureaucracy to add customers and eventual bugs in platform
What problems is the product solving and how is that benefiting you?
Agility in the solutions, this means that there are no lengthy interruptions in communication
Best tool for Helpdesk and Customer Support
What do you like best about the product?
We have been using Zendesk from more than 7 years i find this is very good tool. Email and Social channel integration makes everything at one place
What do you dislike about the product?
I don't see any negativity in this product.
What problems is the product solving and how is that benefiting you?
We have integrated facebook and twitter in this which made us easy for administration and reporting.
Best ever CRM tool
What do you like best about the product?
Data management is easy and conversion and interpretation is simple to analyse. Search bar and sub tags makes things easy to search for a ticket. UI is easy to use and sending professional emails and adding internal notes with different layers makes the workflow easy.
What do you dislike about the product?
When working on multilevel tickets because of lots of data, there is a lag as page gets heavy to process fe data.
What problems is the product solving and how is that benefiting you?
Evaluation of report and and analysis of data makes performance tracking simplified. Time saver when it comes to doing multiple data work.
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