Zendesk Suite
ZendeskReviews from AWS customer
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My Zendesk experience
What do you like best about the product?
It is a very powerful tool that, if you have no experience, the learning process to take full advantage of it can be a bit slow. The truth is that the tutorials and its help forum are extremely good.
What do you dislike about the product?
So far I like the whole system, maybe if I would change something it would be the design of the dashboard since it's where you spend most of the day, possibly I would play with a more modern appearance.
What problems is the product solving and how is that benefiting you?
The main problem it solved for us was the response time to requests, as managing everything from email became a bit complicated. But with Zendesk Support, we filter all the emails of our interest for follow-up.
Recommendations to others considering the product:
Whatever your industry, Zendesk will support you in internal support or with the end customer. All areas involved in a Customer Journey can be included to manage pending tickets by department. If you are looking for a tool for Customer Service and follow-up, Zendesk is ideal. Don't think twice and acquire it now.
Linking emails and phone calls
What do you like best about the product?
I love the ability to link our emails and phone calls together for all reps to see.
What do you dislike about the product?
Nothing to dislike. But i look forward to using zendesk chat as well
What problems is the product solving and how is that benefiting you?
Being able to link emails and phone calls simultaneously helps increase work flow
Very easy to use and understand
What do you like best about the product?
The GUI ,the support was good for the product, it had all the features in it that they
What do you dislike about the product?
The reason of disliking was not much of the product itself, but because of the familiarity of the product.
What problems is the product solving and how is that benefiting you?
application support
Recommendations to others considering the product:
If you have used other ticketing systems, and if you know api integration well, you can save some money and do a migration of all your tickets into zendesk.
Easy to use chat software
What do you like best about the product?
I like that we can set different departments with different staff to manage chats through for our different websites.
What do you dislike about the product?
I don't like that sometimes a wrong department will get alerted for a chat that should not.
What problems is the product solving and how is that benefiting you?
We are able to secure more leads from our sales websites from people who prefer chat over other communication methods.
Recommendations to others considering the product:
Look into their segmentation options with departments
Zendesk meets my needs!!!!!
What do you like best about the product?
The versatility of the website makes it easy for me to complete my daily duties in an organized manner
What do you dislike about the product?
With the addition of more apps, it appears that the system overall becomes bogged down or performs slower.
What problems is the product solving and how is that benefiting you?
Customer Service related issues
Zendesk Review
What do you like best about the product?
Zendesk is a a a great way to communicate with customers. It is very similar to email or chatting.
What do you dislike about the product?
When we have more than one rep answering "tickets" it can become confusing on who is answering them.
What problems is the product solving and how is that benefiting you?
Faster replies and easier communication with customers.
Short and simple
What do you like best about the product?
It's an easy to view and easy to drive ticketing system for very basic types of information gathering.
What do you dislike about the product?
There wasn't much I disliked- maybe that is want detailed enough.
What problems is the product solving and how is that benefiting you?
Quick and waiting
All around best support ticket management system available!
What do you like best about the product?
I love the integrations available within Zendesk, from Intercom website chat support to analytics apps.
What do you dislike about the product?
It is on the expensive end when it comes to ticketing system, but for us the benefits outweigh the cost.
What problems is the product solving and how is that benefiting you?
We're able to manage all of our support tickets for over 5000 clients. It allows a central location for us to manage and oversee all issues being reported.
Recommendations to others considering the product:
If you can afford the monthly cost, definitely go with Zendesk, lots of abilities offered and can solve lots of customer support issues.
Zendesk Support review
What do you like best about the product?
This product is easy to use and intuitive
What do you dislike about the product?
Would be nice is there was a connector to Office 365
What problems is the product solving and how is that benefiting you?
We use this to support our external customers
Fast support
What do you like best about the product?
This company works to provide fast and accurate information.
What do you dislike about the product?
I don't like that sometimes the agent disconnects the chat.
What problems is the product solving and how is that benefiting you?
Fast and efficient service for clients.
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