Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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A team transformation Out of The Blox
What do you like best about the product?
With some very simple triggers and automations, its easy to create a system of action that drives all tickets towards resolution. The plethora of integrations available add business intelligence power ups.
What do you dislike about the product?
There are some strange gaps in features, like the ability to configure events or create views around a ticket "follower". Ticket types are restricted to 4 default values.
What problems is the product solving and how is that benefiting you?
It greatly improves the consistency of the customer journey and reduces the amount of backlog compared to the previous solution we used.
Easy to use and great support!
What do you like best about the product?
Simple search functionality and easy to maintain Knowledge Base / Help Center
What do you dislike about the product?
No dislikes. It's working well for us. Thank you!
What problems is the product solving and how is that benefiting you?
Search function wasn't ranking results properly. It has been resolved and is working properly now.
Zendesk support rocks!
What do you like best about the product?
On-call support, like support's chat feature is personally my favorite. Being able to quickly get help without having to leave the platform or switch to email is amazing.
What do you dislike about the product?
There's nothing at the moment that I dislike. If I had to choose something, I would prefer there be more hands-on support actions, rather than a push to have clients solve issues themselves using the Help Articles.
What problems is the product solving and how is that benefiting you?
The Zendesk support suite solves real time platform issues like problems with triggers, suspended tickets, sorting issues, etc. General maintenance and platform usage
Zendesk as your company's 5 stared CRM
What do you like best about the product?
Wide opportunities of automation, very smart and solid solution. Special programs for startups and trial period to test-drive the solution without any commitments.
What do you dislike about the product?
The solution is very well developed and that's why it requires some time to learn about all the features, triggers, automation etc.
What problems is the product solving and how is that benefiting you?
Zendesk is your company's enterprise-class CRM system!
The most powerful and feature rich support solution on a similar level to Freshdesk.
What do you like best about the product?
A lot of possibilities for supporting customers. Also automating things to prevent manual support.
What do you dislike about the product?
A huge amount of easy and small feature request are waiting since years in the community. Easy to fix but Zendesk is only focussing on new products they charge again for. Basically giving the look of Zendesk being greedy while already having huge prices while especially the more expensive plans additional functions do not really justify the often doubled prices.
What problems is the product solving and how is that benefiting you?
Providing a solution for customer support that can help fixing customers problems while also being able to save time because of automations.
Outstanding application, easy to configure and even easier to use!!! 5 Stars!!!!
What do you like best about the product?
Ease of use, Zendesk does more for me automatically than I could have ever imagined and the configuration was sooooooo simple and easy.
What do you dislike about the product?
Light agent roles only allow for internal comments. If they submit request via email as an end user it does not append the comments or email as a public reply.
What problems is the product solving and how is that benefiting you?
Zendesk is providing me reporting and the ability to escallate while keeping the same ticket and form available. It allows multiple different departments to input and track tickets worked by the support staff.
Very Quick response and recommendation
What do you like best about the product?
The suite is very easy to use. I like the number of options that are given to resolve an issue.
What do you dislike about the product?
I am still waiting for a response to my comment on the Community Article.
What problems is the product solving and how is that benefiting you?
Zendesk is solving my issue of creating a more unified and simplistic experience for my website.
Zendesk: The ultimate solution for frictionless customer support
What do you like best about the product?
Zendesk has a user-friendly interface that makes it easy to manage and respond to customer support requests. The platform also offers a wide range of integrations with other tools and services, which has helped streamline our support process.
One of the standout features of Zendesk is its robust knowledge base and self-service options. This has allowed us to reduce the number of incoming support requests and provide our customers with the information they need to solve their own issues. The analytics and reporting tools in Zendesk are also top-notch, providing valuable insights into customer behaviour and support trends.
Overall, I highly recommend Zendesk for any business looking to improve its customer support operations. The platform is feature-rich, easy to use, and provides excellent value for its price.
One of the standout features of Zendesk is its robust knowledge base and self-service options. This has allowed us to reduce the number of incoming support requests and provide our customers with the information they need to solve their own issues. The analytics and reporting tools in Zendesk are also top-notch, providing valuable insights into customer behaviour and support trends.
Overall, I highly recommend Zendesk for any business looking to improve its customer support operations. The platform is feature-rich, easy to use, and provides excellent value for its price.
What do you dislike about the product?
It's difficult to report on Zendesk data with an external BI tool. Zendesk Explore does a great job of helping you visualise your Zendesk data, but if you want to combine this with other business metrics then it's often necessary to create a table report and export it manually. It is possible to access your Zendesk data via an API, but it's raw and does not benefit from the data modelling that happens inside Explore.
What problems is the product solving and how is that benefiting you?
With Zendesk, we can centralise all of our support channels in one place, making it easy to keep track of customer conversations and ensure that no inquiries slip through the cracks. The platform also offers us a range of self-service options, including a comprehensive knowledge base and FAQs. This means our customers can find answers to common issues on their own, which has helped reduce the workload on our support team and improve the overall experience for our customers
Best support product we used
What do you like best about the product?
We use Zendesk for more than a year now, and we are very satisfied. We have a Zendesk Suite Professional plan, which has exactly what we need to integrate Zendesk with other services we use or create ourselves, and to be able to extend our business to almost full automation when it comes to technical parts.
What do you dislike about the product?
We like almost every aspect of Zendesk Suite. The only thing we discuss at times is the price, as we pay per agent and at times we do not even utilize all the seats. It would be good to have some admin seats that are not used for chat/support, and that are not paid for, it will be easier for us to automate even more.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves most of our problems when it comes to the communication with our customers and helps us automate receipt emails, trigger specific webhooks, and track sales properly.
the support was fast and very helpful.It was amazing.
What do you like best about the product?
it is very efficient and helpful and the assist is amazing
What do you dislike about the product?
there is nothing that i dislike about it
What problems is the product solving and how is that benefiting you?
it solves everything and it helps me do my job better as well as assist my customers better
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