Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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As head of customer support, Zendesk has helped me organize my work efficiently
What do you like best about the product?
For me, the live chat and ticketing system is what i like best as it helps organize the questions from my customers and also lets me delegate. I looked at a few different companies before Zendesk but they were not as good because they were pretty basic.
What do you dislike about the product?
The only thing i can say is that there is alot on information when using Zendesk so sometimes it gets confusing. It could be better if the explanations were more breif.
What problems is the product solving and how is that benefiting you?
It is solving the waiting time for my customers, and the help center is something that is helping a lot for customers. This makes my business work on others things more.
Useful for Customer Service for Synchronization
What do you like best about the product?
Everyone can read the emails sent so in case one colleague is on holiday, you can reply on their behalf.
What do you dislike about the product?
Need to manually check if there are any new tickets.
What problems is the product solving and how is that benefiting you?
Communication when there are errors with humans.
a good platforme for customers
What do you like best about the product?
the fact that you can hundle many chats at the same time , while you can browser other things
What do you dislike about the product?
the new update is a bit complicated and hard to follow also sometimes it has some bugs
What problems is the product solving and how is that benefiting you?
customer issues , and follow up with their feedbacks and requests
Very timely response
What do you like best about the product?
The agent was very polite and assisted with accurate information on how to resolve my case. By the end of the convo was asked again if i had any other questions left. nice
What do you dislike about the product?
A little delay between the messages. If you don't reply like within 2-3 mins then i had to wait like couple of hours until i heard back from the support. Hope it can be fixed
What problems is the product solving and how is that benefiting you?
Their articles was helpful with a lot to detailed information. The agent provide the article and my case was resolved like in couple of minutes after i read it.
zendesk support
What do you like best about the product?
I was impressed with the thorough set of questions and troubleshooting. Dion was awesome and made sure my issue was resolved, it took almost half an hour but he stuck with me and kept trying new things until it worked!
What do you dislike about the product?
I can't think of anything right now that I disliked about the procedure. In my case, it worked perfectly as intended!
What problems is the product solving and how is that benefiting you?
I had an audio issue and discovered that there were additional settings in the secure lock in the address bar where sound was toggled off.
Zendesk is a great CX tool for all type of businesses
What do you like best about the product?
The chat, the bot and of course being able to create the articles easily in many languages!
One of the best things is that you can do LOTS of things with Zendesk!
One of the best things is that you can do LOTS of things with Zendesk!
What do you dislike about the product?
It is a very powerful tool but it also takes some time to configure it in order to be ready with the basics.
By having all the actions in just one screen only and not many links according to the type of service.
By having all the actions in just one screen only and not many links according to the type of service.
What problems is the product solving and how is that benefiting you?
Helping us with our first clients and being able to manage a part of it with the ChatBot and the rest with a single agent.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
Great for customer service and sales
What do you like best about the product?
Automation of the workflow and the feature of time control.
What do you dislike about the product?
Complexity. It is not an easy software for dummies.
What problems is the product solving and how is that benefiting you?
The integration between Zendesk and Pipedrive and Whatsapp is the main issue solved by the app.
Good interaction tool
What do you like best about the product?
The integration between Zendesk and chatbot for communication with the client via WhatsApp.
What do you dislike about the product?
Not being very intuitive and difficulty in sending active messages to customers.
What problems is the product solving and how is that benefiting you?
The difficulty of the client and the company in communicating, keeping the entire history of conversations and services.
an excellent customer support platform
What do you like best about the product?
the fact that we can multitask by helping customer while browsing for other tasks
What do you dislike about the product?
the fact that the new update is a bit hard to get used to it
What problems is the product solving and how is that benefiting you?
getting customer feedbacks and complaints and other and handling them fast and quickly
Experience with Zendesk
What do you like best about the product?
Zendesk has always been the easiest-to-navigate CRM tool. However, recently, the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What do you dislike about the product?
the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What problems is the product solving and how is that benefiting you?
It resolves our issue on tracking the agents performance easily with the help of explore. It also helped us manage the ticketing and chat inquiries easily with the help of the chat, support tool.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
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