Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Very good support and good product!
What do you like best about the product?
good interface, easy usage, and also design is very nice!
What do you dislike about the product?
There is noting to dislike so I do not know
What problems is the product solving and how is that benefiting you?
Chatting with customers
Incredible and must have tool for Support
What do you like best about the product?
Zendesk Support is one of the best tools I have worked with. It is simple, intuitive and easy to work with. The User Experience in uncluttered and leaves a positive impact.
What do you dislike about the product?
The pricing is too high. Chatbot is yet to scale up and then
What problems is the product solving and how is that benefiting you?
Customer interactions in one place. Integrated suite of tools
I contacted them by chat and in minutes gave me a solution to my issue
What do you like best about the product?
The agent know its product and have the possibles solutions that are well explained
What do you dislike about the product?
I don't dislike the assistance actually.
What problems is the product solving and how is that benefiting you?
One of the agent had problems when sent hers message, as the html code of the signature was showing. Once it was solved, the agent started working again
Easy for Email Support
What do you like best about the product?
UI is amazing. Easy to understand and user-friendly.
What do you dislike about the product?
At times takes a lot time to load if the data is a lot in a ticket
What problems is the product solving and how is that benefiting you?
In my company we use Zendesk as a tool for Email support system for our customers. It is easy in generating tickets and data is intact always. You can also customize
Zendesk is your feature rich Customer service solution.
What do you like best about the product?
Zendesk system is the best solution to manage and serve your customers effectively. It's a feature-rich solution where all the functionalities are unified and easier to maneuver quickly to be more productive and efficient in serving customers.
What do you dislike about the product?
Actually there is nothing in Zendesk that i didn't like, all the features in there were as expected, however the only thing about Zendesk was that it does not have our local PNG telecos integration capability which means that we couldnt use the international numbers provided, so we had to upgrade our current PABX to enable compatability.
What problems is the product solving and how is that benefiting you?
We used to have two separate systems where calls were taken differently from the tickets. The previous system could only integrate with emails and nothing else, which means that all our customer queries were received only through phone calls and emails. Usually, calls are dropped; with Zendesk now, we have opened up different channels where customers can raise their queries. The most notable and more accessible tracks are Facebook and WhatsApp, making it easier for customers to register their questions.
It has all that you need
What do you like best about the product?
All things you can set to support our customers experiences.
What do you dislike about the product?
For someone not very techy, some features can be very hard to understand or apply.
Also, some apps are not enough support, for example Asana.
Also, some apps are not enough support, for example Asana.
What problems is the product solving and how is that benefiting you?
The triggers, the multiple brands, the fact that my team can create/edit user profiles or organizations profile.
Zendesk is a game changer for customer service teams of all sizes!
What do you like best about the product?
Ease of use, improvements that have been made (like new agent workspace) are helpful and built with both customers and agents in mind. Much easier to follow things up than a regular outlook inbox.
What do you dislike about the product?
Would really love an accessible reporting feature that concisely shows agents average time spent on an individual reply to a ticket (i.e not the ticket as a whole)
What problems is the product solving and how is that benefiting you?
I wouldn't say there have been large problems but they have made changes that streamline the use of Zendesk by agents and made it better. i.e small things like clicking an email address in ticket view to copy it for pasting, over time saves a lot of time
Awesome support tool
What do you like best about the product?
I can reach out to the support team at any time and get an answer right away. Plus, the support team is knowledgeable and efficient - can easily respond to your questions! The platform is easy to use and understand. I think the changes to the platform is moving in the right direction.
What do you dislike about the product?
Product feedback seems a little backward and some issues bugs on the platform are deprioritized and can take months to be fixed. Issues and bugs that are not in priority will just be closed and you won't hear back from them. You would have to insist to keep your tickets open and even then, you won't hear back until it's resolved and lost forever.
What problems is the product solving and how is that benefiting you?
Customer interactions are becoming much easier. You can reach out to your customers wherever they are.
Thrilled with the support received
What do you like best about the product?
The way, agent handled the situation and tried understanding the concern
What do you dislike about the product?
Nothing much! Really nothing that i didn't like.
What problems is the product solving and how is that benefiting you?
We couldn't view few tickets.. it was well explained that they never generated in the system
Straight to resolution!
What do you like best about the product?
The immediate report received after the bot sent my request
What do you dislike about the product?
I thought having the bot send my requests was silly but it worked out quickly either way, I was able to get the quick resolution that I needed without having to wait for an extended amount of time.
What problems is the product solving and how is that benefiting you?
Helped me resolve an issue regrading my permissions/views
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