Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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One of the best ticketing tools
What do you like best about the product?
The tool has a lot of helpful features. I like the ability to create multiple views, triggers, Explore reports etc.
The support has also become a lot more responsive than it used to be.
The support has also become a lot more responsive than it used to be.
What do you dislike about the product?
When a report is exported via Explore, it does not have the option to get the clickable links for the ticket ids.
What problems is the product solving and how is that benefiting you?
We use it as our ticketing system. Really like the 'side conversations' feature to keep everything at one place.
Great platform with excellent customer support
What do you like best about the product?
The ease in which you can contact a team member to help you understand and troubleshoot the platform is top notch. It's helped organize our customer support experience and provide a more personal and efficient approach.
What do you dislike about the product?
Chat disconnects relatively often and lags at times. The "uh oh" sound is quite abrasive. I wish there were more email formatting options - it is minimal and could be updated.
What problems is the product solving and how is that benefiting you?
Zendesk allows us the ability to analyze our customer support efficiency in a way that we were not able to before. This has allowed us to better understand when agents are needed and when we can scale back/ better assist our customers.
Zendesk is amazing and very usefull
What do you like best about the product?
One of the things I love most about Zendesk is how easy it is to use it with our customers.
In addition, I really like the numerous tools that I have available to help in my day to day life.
In addition, I really like the numerous tools that I have available to help in my day to day life.
What do you dislike about the product?
One of the things I don't like about Zendesk, first of all, is the process charged in the most complete version, because for us Brazilians paying in dollars is more difficult.
Also, sometimes it's hard to find exactly what I need in all the tools
Also, sometimes it's hard to find exactly what I need in all the tools
What problems is the product solving and how is that benefiting you?
Zendesk has helped the organization I'm part of in managing communication.
The main problem we had is the loss of information and contacts with customers. Now this has been easier
The main problem we had is the loss of information and contacts with customers. Now this has been easier
Solid tool to support a large user base
What do you like best about the product?
I love that Zendesk has a ton of resources available that allows me to build flows, reports and so much more.
What do you dislike about the product?
I wish the chatbot had more features and a better UI
What problems is the product solving and how is that benefiting you?
We are handling all customer support inquiries with Zendesk and are using multiple channels to provide a great experience to our members
Simple, user-friendly customer support
What do you like best about the product?
I like that Zendesk has a very straightforward setup that scales with your team's expertise. You can use predefined blueprints, third-party integrations, or build your own custom solutions.
What do you dislike about the product?
Nothing. I think this is an excellent piece of software.
What problems is the product solving and how is that benefiting you?
Zendesk allows easy tracking of customer issues, a central knowledgebase where customers can ideally resolve their issues before reaching out to an agent, and native support for localization.
Zendesk is an easy to use application
What do you like best about the product?
Zendesk makes it easy to create workflows and change processes through a good UI.
What do you dislike about the product?
There are multiple places to make changes and it is not always clear what one to use.
What problems is the product solving and how is that benefiting you?
Zendesk support is helping us solve the need to have all interactions in one location.
ZD review
What do you like best about the product?
I like how robust the system is and how easy it is for quick and small deployments
What do you dislike about the product?
Being a support suite, the support is not very good. Email support has been hidden. Bug tickets should stay open until resolved, but are automatically closed. Bug tickets are not tracked properly and/or fixed efficiently.
What problems is the product solving and how is that benefiting you?
We are able to offer channels for customers to submit requests and staff to track and resolve them efficiently.
For all the hours
What do you like best about the product?
I like the opportunity to use a business application through which we can have broad communication with both our clients and internal employees. Being able to have a set of accessibility features, such as integrating Gmail with Zendesk.
What do you dislike about the product?
Some functions are extremely easy to use, however for a beginner it is very complicated, therefore it would be interesting if these functions were redone, to make life easier for a new collaborator who has never used Zendesk.
What problems is the product solving and how is that benefiting you?
At the moment I am not having any issues with Zendesk support, however, I would like to point out that I have had to use it before, and I noticed that the employees are extremely agile and kind, so if I ever have a problem, I know I could rely on the support to assist me.
In general i have a feeling that Zendesk is the cahmpion of customer support
What do you like best about the product?
THat i have the change to change and make the program as useful as i need it. They also provide quick and actionable service, when needed. Very helpful and strong partnership.
What do you dislike about the product?
I need a better survey tool. I cannot understand why Zendesk hasnt created a better tool, and now i see they by them sef use Get Feedback. Furthermore some more possibilities on text would be appreciated.
What problems is the product solving and how is that benefiting you?
We have the best possible support team, where data is saved in a smart way. Its easy to work across borders and its easy to optimized to the best use for us. A lot of benefits.
great customer experience
What do you like best about the product?
The fact that it is easy to use and multitask while serving customers and doing something else
What do you dislike about the product?
The new update is a bit hard to understand and work with , also it is a bit confusing
What problems is the product solving and how is that benefiting you?
it is easy to answer customers' reviews and needs and understand what is need to be done while answering them via chats
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