Zendesk Suite
ZendeskExternal reviews
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Integrating Zendesk with Shopify
What do you like best about the product?
With Zendesk, you can do multiple tasks. You can make calls, send emails and chat.
What do you dislike about the product?
None so far. Everything is working fine at the moment.
What problems is the product solving and how is that benefiting you?
Responding to customers' emails is easy with Zendesk. It stores MACRO that you can use to answer an email. You can also see all the emails you answered and saved in one folder.
Experience with Zendesk
What do you like best about the product?
Incredibly customizable. Do not need outside support to build views/macros/emails, etc.
What do you dislike about the product?
Better organizations of macros would be a plus
What problems is the product solving and how is that benefiting you?
Way to manage customer service for 20+ CS email addresses in one place
The best support software that revolutionized our company
What do you like best about the product?
We have found many benefits thanks to the Zendesk Support platform; it has a wide variety of tools that end up providing an excellent experience and harmony in the workplace of each person within the company. But one of the things we like the most is that they have a simple interface at the time of use and they have a support team of category where they are always present and available for any inconvenience that may arise, every request we made was answered very quickly and with different possible solutions. Another thing we love is that we can have and manage multiple projects in the same place; this has been a great help in facilitating the centralization of information.
What do you dislike about the product?
We have not had any relevant dislikes, in the beginning, we had some problems, but all have been solved as they have released updates to improve the platform. However, it is essential to consider the annual cost of the license since it will become a little challenging to get it if you are a small-medium company that is starting. However, once you get tools like the ones the Zendesk platform offers, you will have a much simpler and harmonious working life.
What problems is the product solving and how is that benefiting you?
Without a doubt, we have obtained great benefits since working with the Zendesk Support platform, among which we can mention a better relationship, communication and interaction with our customers ensuring their quality and professional support within the experience they may be having based on our service. In short, we can say that the Zendesk platform has a customer support function through web chat, social networks, email, and a ticketing system that can be channeled from a central point.
Best software to use
What do you like best about the product?
Zen desk suite has quicker response times, better analytics and over all better customer service
What do you dislike about the product?
It needs to improve in few areas and needs to be more interactive
What problems is the product solving and how is that benefiting you?
It's useful for conversation about customer enquires
Zendesk Support Suite is a straightforward and easy to use tool for customer support.
What do you like best about the product?
Ease of use, layout, custom statuses for tickets, and integrations. Zendesk has been very straightforward and I've been consistently able to get team members up and running within a day.
What do you dislike about the product?
I think it would be beneficial to do an overhaul of Zendesk Explore specifically for reporting, because that is the only part that I find not to be the most straightforward (creating custom reports outside of what is already there).
What problems is the product solving and how is that benefiting you?
Zendesk support suite gives our team a single space where we can all work on our tickets without having our personal inboxes spammed or having to guess and check who is working on what email. It also lets us have and easily update out help center.
Zendesk Support from my experience
What do you like best about the product?
It is a very user-friendly ticketing tool, easy to run from any browser, computer, or cell phone with internet access. It gives you the ability to manage tickets in views, and you can interact in different ways with end users as it offers the possibility to activate chat, social networks, integrations with other tools, etc.
What do you dislike about the product?
Technical support sometimes took a long time to respond, mainly because it seemed there were no people in Mexico providing support, so the time difference greatly affected the responses.
What problems is the product solving and how is that benefiting you?
It helped us a lot in the restructuring of our customer service area. When we migrated to this platform, it was very easy for our agents to learn how to use it. One of the advantages is that it has a super complete reporting suite where you can consult statistics through different graphs, as well as the automatic sending of these reports. This helped us a lot because that automated delivery saved us time that we could use for other tasks.
Its a good replacement for outlook
What do you like best about the product?
- Its faster
- less downtime
- SLA management
- less downtime
- SLA management
What do you dislike about the product?
Need SLA Report in order to manage every team members SLA
& there should be new ticket nos created for every re-opned ticket so that the exact/actioned ticket can be counted for review
& there should be new ticket nos created for every re-opned ticket so that the exact/actioned ticket can be counted for review
What problems is the product solving and how is that benefiting you?
Easy allocation of mails / tickets which helps in assigning & managing performance of the team
Powerful, user-friendly support suite for businesses of all sizes
What do you like best about the product?
User-friendly interface: It is easy to navigate and use, making it accessible for businesses of all sizes and technical abilities.
Customizable: Zendesk offers a wide range of customization options, so businesses can tailor it to fit their specific needs and processes.
Comprehensive: It offers a range of features, such as ticketing, live chat, and a knowledge base, providing everything a business needs to manage customer support in one place.
Scalable: Zendesk can grow with a business, as it supports an unlimited number of users, tickets, and chats.
Integrations: Zendesk Support Suite can be integrated with a variety of external tools and platforms, making it easy to integrate it into an existing workflow.
Mobile support: Zendesk has mobile apps for both iOS and android, allowing agents to manage tickets and customer interactions on the go.
Reporting and analytics: It provides detailed reporting and analytics, so businesses can track performance and make data-driven decisions.
Customizable: Zendesk offers a wide range of customization options, so businesses can tailor it to fit their specific needs and processes.
Comprehensive: It offers a range of features, such as ticketing, live chat, and a knowledge base, providing everything a business needs to manage customer support in one place.
Scalable: Zendesk can grow with a business, as it supports an unlimited number of users, tickets, and chats.
Integrations: Zendesk Support Suite can be integrated with a variety of external tools and platforms, making it easy to integrate it into an existing workflow.
Mobile support: Zendesk has mobile apps for both iOS and android, allowing agents to manage tickets and customer interactions on the go.
Reporting and analytics: It provides detailed reporting and analytics, so businesses can track performance and make data-driven decisions.
What do you dislike about the product?
Limited customization options: While Zendesk offers a range of customization options, some users may find that the platform does not fully meet their needs and may require additional customization through their developer team like custom macros and custom fields.
Cost: While Zendesk offers a free plan, businesses may need to upgrade to a paid plan to access certain features or handle a higher volume of support requests.
Cost: While Zendesk offers a free plan, businesses may need to upgrade to a paid plan to access certain features or handle a higher volume of support requests.
What problems is the product solving and how is that benefiting you?
As a user of Zendesk Support Suite, I am able to benefit from a number of features that help me to manage customer support more effectively.
One of the main problems that Zendesk Support Suite is solving for me is providing a centralized platform for managing customer support. With the ability to handle ticketing, live chat, and a knowledge base all in one place, I am able to keep track of all customer interactions and easily access the information I need to provide efficient and effective support.
Another problem that Zendesk Support Suite is solving for me is the ability to customize the platform to fit my specific needs and processes. With a wide range of customization options, I am able to tailor the platform to work the way my business works, rather than having to change my business processes to fit the platform.
Additionally, Zendesk Support Suite is solving the problem of scalability for me. As my business grows, I don't have to worry about hitting a limit on the number of users, tickets, or chats that I can handle, as the platform supports an unlimited number of them.
Lastly, the reporting and analytics feature of the platform allows me to track performance and make data-driven decisions, which helps me to improve my customer service quality and efficiency over time.
One of the main problems that Zendesk Support Suite is solving for me is providing a centralized platform for managing customer support. With the ability to handle ticketing, live chat, and a knowledge base all in one place, I am able to keep track of all customer interactions and easily access the information I need to provide efficient and effective support.
Another problem that Zendesk Support Suite is solving for me is the ability to customize the platform to fit my specific needs and processes. With a wide range of customization options, I am able to tailor the platform to work the way my business works, rather than having to change my business processes to fit the platform.
Additionally, Zendesk Support Suite is solving the problem of scalability for me. As my business grows, I don't have to worry about hitting a limit on the number of users, tickets, or chats that I can handle, as the platform supports an unlimited number of them.
Lastly, the reporting and analytics feature of the platform allows me to track performance and make data-driven decisions, which helps me to improve my customer service quality and efficiency over time.
All in one Package
What do you like best about the product?
Zendesk can easily open multiple windows for a particular ticket due to which backtracking makes easy
What do you dislike about the product?
Since zendesk is so heavy it takes time to load as compared to other
What problems is the product solving and how is that benefiting you?
Zendesk helps us solve customer query whether it is in Chat form or Email form.
Hassle Free integration and calling
What do you like best about the product?
Easy to use while calling from Zendesk without any issue
What do you dislike about the product?
Sometimes the Talkdesk tab on Zendesk doesn't load
What problems is the product solving and how is that benefiting you?
Easy to raise a issue and getting quick response
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