Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Easy going CRM tool for everyone
What do you like best about the product?
Storing data , can access via rest APIs.
What do you dislike about the product?
Nothing as such but pricing option should be more competitive
What problems is the product solving and how is that benefiting you?
Storing customer and HR data
Its really amazing
What do you like best about the product?
Its is really great and helping in every terms.
I apprey the efforts putted for its design and maintenance.
I apprey the efforts putted for its design and maintenance.
What do you dislike about the product?
I really don't think and gound any disadvantage about it.
What problems is the product solving and how is that benefiting you?
Nothing like businesses problem but helping in day to day activities
One step forward with this app
What do you like best about the product?
It enables more customer support by forwarding email and creating tickets to further action on the concern raised by any customers.
This helps agents to track on what they're working on how many tickets they are resolving
This helps agents to track on what they're working on how many tickets they are resolving
What do you dislike about the product?
Nothing on top of mind, it should be more improved in terms of performance
What problems is the product solving and how is that benefiting you?
It helps to manage all the customer queries raised via email which is basically creating tickets to further work on by agents
It was a great experience using zendesk.
What do you like best about the product?
Zendesk is really helpful it helps agent to streamline process and communicate with the users are recorded in tickets. Tickets reflect the conversations help agents have with customers. Zendesk tickets can come in via many different ways; email, webform, chat and many more.
What do you dislike about the product?
There should be more ways to get data insights in the zendesk and more ways to visualize the data according to the process requirements that will be really helpfull.
What problems is the product solving and how is that benefiting you?
We use zendesk for the backend process it helps us in managing workforce and handling ticket more effectively and efficiently at the same time. It has some really good features for agents.
Very good system for our company.
What do you like best about the product?
System with various integration possibilities and solutions.
What do you dislike about the product?
The ease in serving our customer.
What problems is the product solving and how is that benefiting you?
Communication with external clients and also the opening of tickets with internal clients.
Zendesk overall review
What do you like best about the product?
One of the most useful applications in my corporate life. Use friendlyness of the tool make this stand apart from the competitors also customer support is excellent
What do you dislike about the product?
Not anything specific but still I would recommend you work ondark themes and interface
What problems is the product solving and how is that benefiting you?
To take all the details in loop and take opinions
Everything you need in one easy to use screen!
What do you like best about the product?
Everything is at hand! The app integration, the translation and how easy it is to create your personal views or assign work to somene else.
What do you dislike about the product?
The last update was weird, the place where you write your replies is too small
What problems is the product solving and how is that benefiting you?
Instead of using an email inbox to serve your customers, you use Zendesk where you can assign, create views, and reply, everything in one screen
An efficient way for ticketing system
What do you like best about the product?
The easiest way to handle all the tickets. Probably the best ticketing tool I have used so far.
What do you dislike about the product?
Nothing much to say about dislikes since I have been using it for more than 4 years now.
What problems is the product solving and how is that benefiting you?
Easiest way to handle the ticketing system. All the client requests are assigned a ticket # which is very useful for all the future references.
Developer
What do you like best about the product?
We can update fields and messages from Zendesk to Monday. I can create a new item on Monday by using Zendesk fields information and messages. So I can generally push data.
What do you dislike about the product?
We can not create a new ticket from Monday to Zendesk and I can not update any field and message. We must do them. I used another integration for them. We have to create new customers but we can not do it.
What problems is the product solving and how is that benefiting you?
It is helping us with the department. Some customer does not know English and knows Turkish. So we create the Turkish language department and the English language department. So every customer gets in touch their language.
Ease of use
What do you like best about the product?
I didn't need to contact support many times, as the tool is extremely self-explanatory, but when necessary, it offers a plethora of help materials, so I don't even end up contacting support via chat.
What do you dislike about the product?
I haven't had a negative point to describe yet.
What problems is the product solving and how is that benefiting you?
Integration of various communication channels for customer service into a single comprehensive tool, including reports and data dashboards
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