Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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Zendesk provides a comprehensive way to communicate with customers.
What do you like best about the product?
I like that it allows us to facilitate an easy communication channel with our customers, but it also integrates with other communication channels.
What do you dislike about the product?
The interface is not very pleasant to look at. It seems somewhat outdated and not intuitive. Reporting also has the same issue.
What problems is the product solving and how is that benefiting you?
It is another channel of communication with our customers, specifically those that prefer not to interact telephonically.
Zendesk Review
What do you like best about the product?
Systematic Approach to the ticketing solution.
What do you dislike about the product?
Light Agents currently don't have tagging option.
What problems is the product solving and how is that benefiting you?
Proper management of queries category wise and detailed reports.
My Personal Experience with a Customer Service Game-Changer
What do you like best about the product?
I recently had the opportunity to use Zendesk as a customer service solution for a business I was working with, and I was thoroughly impressed with the platform. From its user-friendly interface to its robust features, Zendesk made it easy for us to provide top-notch customer service.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
What do you dislike about the product?
Now, let's move on to the areas where I felt Zendesk could be improved. One issue I encountered was with the platform's reporting and analytics features. While they were robust and provided valuable insights, I found the interface to be a bit confusing and difficult to navigate. Additionally, I experienced some technical difficulties with the platform, which required assistance from Zendesk's support team to resolve.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
What problems is the product solving and how is that benefiting you?
The platform also helps businesses provide a seamless support experience by allowing integration with other tools and platforms, including popular social media networks and email providers. This helps businesses respond to customers in real-time and provide a more comprehensive support experience
Excellent Help Desk Software
What do you like best about the product?
It allows you to use triggers, so you can automate a significant amount of tasks and repetitive work by relying on Zendesks flexible trigger options
What do you dislike about the product?
Their customer support is not good i hope they work on it no one replies to your queries
What problems is the product solving and how is that benefiting you?
So we use this for our complaint management system and we've setup chatbots to help our customers resolve their queries.
Zendesk Support Suite
What do you like best about the product?
Everything was in one place. All the tools were compatible. We could easily see who was online with one click.
What do you dislike about the product?
If an agent closed out of their ZD, but didn't log out, it still showed that they were online. Also, when a customer would leave a review, it was very black and white (Good/Bad) and there was no option for them to leave feedback for the company. We would get customers leaving bad reviews for the company, even though they really liked the agent.
What problems is the product solving and how is that benefiting you?
I like that you can see which requests are in progress. If someone is out sick, we can re-assign their tickets to someone else. It also makes it easier to see contact history.
There's a reason why everyone uses it
What do you like best about the product?
There is a reason why everyone uses Zendesk support. It just does the job that is needed. Easy to handle tickets and pass the information across to teams.
What do you dislike about the product?
I have some issues with how the tagging/data is handled, but that is more about how my organization has set up our instance.
What problems is the product solving and how is that benefiting you?
It collects all of our customer emails, chats and collates the data together.
Good to integrate with other tools
What do you like best about the product?
Zendesk is easy to integrate with other tools, like, clickup and Microsoft Outlook.
What do you dislike about the product?
All new has an additional cost, if we need a specific report, it costs, or it is necessary to upgrade to the next plan.
What problems is the product solving and how is that benefiting you?
We needed a tool to integrate ticketing service management and request done via whatsapp
support equals zendesk
What do you like best about the product?
Easy to use and the number of support channels we can add to Zendesk. Support that we receive from Zendesk team.
What do you dislike about the product?
Reporting, the reports should be drag and dropped, and the dashboards should be auto-created.
What problems is the product solving and how is that benefiting you?
chat and support tickets are responded to on time and with great accuracy.
Great with integrations providing seamless support
What do you like best about the product?
The UI of Zendesk has been created with ease of use.
The vast range of additional integrations makes ZenDesk a powerful tool
The vast range of additional integrations makes ZenDesk a powerful tool
What do you dislike about the product?
The cost implications for smaller customer support teams requiring additional (Expensive integrations)
What problems is the product solving and how is that benefiting you?
It provides a stable reliable Support suite
Great support
What do you like best about the product?
Zendesk provides our users a slick personable experience which is not over populated with IT jargon. Everything points towards the user having a great time with support.
What do you dislike about the product?
The explore reporting is not intuitive and does not update quick enough. I often find myself spending hours trying to get the data out.
What problems is the product solving and how is that benefiting you?
IT support experience. Knowledgebase management and self service.
We are now deflecting tickets using guides for our users
We are now deflecting tickets using guides for our users
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