Zendesk Suite
ZendeskExternal reviews
6,481 reviews
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Good platform but customer service needs improving
What do you like best about the product?
Zendesk offer a great service at an industry-standard cost, depending on the tier of Zendesk you get access to great software.
What do you dislike about the product?
Whenever we contact Zendesk, they take 10+ days to resolve issues, this is not good for a business relationship.
What problems is the product solving and how is that benefiting you?
Mainly customer support quires as well as client support.
Recommendations to others considering the product:
A great platform but can become very costly and the level of support from Zendesk is poor
Good basic ticket system
What do you like best about the product?
Very simple and looks good. iOS and Andriod app for the agent support is very clean and easy to navigate.
What do you dislike about the product?
Too simple of a ticket system overall it's nice if you are starting to build a ticket system for a middle business.
What problems is the product solving and how is that benefiting you?
Help desk support for end users at in-house support across North America.
Best Support Ticket System
What do you like best about the product?
Zendesk has the best ticketing system for our users. Help desk and live chat are too useful
What do you dislike about the product?
admin is a bit complex, but if you explore much in the configuration system, you will learn the interface.
What problems is the product solving and how is that benefiting you?
Our users are creating tickets. Communicating via chat.
Recommendations to others considering the product:
if you are comparing with other platforms, Zendesk is the one.
Good analytics for UX
What do you like best about the product?
It summarizes a lot of complex interactions with customers. Graphs them too.
What do you dislike about the product?
More features and complexity than our small shop needed or could leverage.
What problems is the product solving and how is that benefiting you?
We were testing it to see what we could learn about out customers
Recommendations to others considering the product:
If you have a large number of customers this will probably be very helpful in making sense of all the noise.
Good with proper training on tool
What do you like best about the product?
The ease in tracking the tickets
-n/w monitoring
-realtime chat
-n/w monitoring
-realtime chat
What do you dislike about the product?
- The UI which is confusing at the start
- -bad customer service
- too many emails sent out
- -bad customer service
- too many emails sent out
What problems is the product solving and how is that benefiting you?
-aids in resolving the tasks based on priority
-multi-channel communication
-multi-channel communication
My review on zendesk explore
What do you like best about the product?
One of many things I find pro about the software is that it’s easy to organize and analyze and helps me manage the customer tickets easily
What do you dislike about the product?
online help was not very complete and did not allow for customization which made everything harder then it had to be
What problems is the product solving and how is that benefiting you?
Some business problems were solving with zendesk explore is customer relations from helping out with submitted tickets to resolving some of the issues they’ve with our services and how we go about things
Zendesk Explore has a steep learning curve, but it's worth the investment
What do you like best about the product?
I enjoy how the interface is very similar to Zendesk's primary product suite. We used Zendesk for internal ticket resolution and upon upgrading to Zendesk Explore, we learned about the full functionality of the product suite.
What do you dislike about the product?
It's tough to quantify the results progress
What problems is the product solving and how is that benefiting you?
We are using Zendesk Explore to track resolution of customer issues and provide better performance metrics to our team.
Recommendations to others considering the product:
If you are currently using Zendesk for internal ticket tracking, it's a logical upgrade.
Zendesk is the way to go!
What do you like best about the product?
It gives you stats and analytics of your customer support. It also gives suggestions of what can be improved in your customer support.
What do you dislike about the product?
I wish there was a page where you could view your agent analytics separately.
What problems is the product solving and how is that benefiting you?
So many.. it gives you stats of why customers are reaching out. If too many people are reaching out for the same issues, you can find a way to fix the issue to decrease tickets.
Zendesk
What do you like best about the product?
That we can communicate between internal and public on the same ticket easily.
What do you dislike about the product?
Not being able to solve the ticket out without it being assigned to you/someone. Which makes it hard for your team to see some thing pop back up.
What problems is the product solving and how is that benefiting you?
We are able to keep track of orders, reach out to clients, and contacts.
Recommendations to others considering the product:
Great ticketing system to keep track of orders
Zendesk Explore
What do you like best about the product?
Zendesk has some powerful features for support. I like the UI because it was simple and easy to use.
What do you dislike about the product?
I did not like the support for the product that much. They were kind of slow.
What problems is the product solving and how is that benefiting you?
We used it primarily for analystics and measuring customer experience
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