Zendesk Suite
ZendeskExternal reviews
6,515 reviews
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ZenDesk is the only CRM for me!
What do you like best about the product?
I have tried other CRM tools and none compare to ZenDesk. It's very intuiative. First time users get it very quickly and the suppor for ZenDesk is second to none.
What do you dislike about the product?
I wish creating new reports was a little more intuitive. The old Good Data way of reporting was a little easier.
What problems is the product solving and how is that benefiting you?
Managing customer inquiries and providing a robust help section for users to solve their problems.
User Friendly
What do you like best about the product?
Zendesk is a user friendly and intuitive Support Ticket Suite. All Support Tickets can be searched, located and filed in a clear and visible manner. Highly Recommended.
What do you dislike about the product?
N/A - There is nothing that I do not like about the user experience.
What problems is the product solving and how is that benefiting you?
Customer Support Tickets for Queries and issue management.
Amazing tool
What do you like best about the product?
Its very easy to use and the reports tab are extremely user friendly.
What do you dislike about the product?
The people page pop up is a tad bit counter-production
What problems is the product solving and how is that benefiting you?
Customer Care email and chat services.
Fantastic! Zendesk is where you need to be for Ticketing.
What do you like best about the product?
feature that I appreciate about ZenDesk is its flexibility and scalability. The platform caters to businesses of all sizes, from startups to large enterprises, and offers various pricing plans to accommodate different needs and budgets. Additionally, ZenDesk integrates seamlessly with other popular business tools and software, such as CRM systems and productivity suites, enhancing workflow efficiency and enabling a holistic view of customer interactions.
What do you dislike about the product?
Advanced analytics features, such as customizable dashboards and more advanced reporting metrics, would be beneficial for businesses seeking to gain deeper insights into their customer support operations and performance.
Let me know if I'm missing anything however!
Let me know if I'm missing anything however!
What problems is the product solving and how is that benefiting you?
I needed a professional solution and a reliable company that I could trust. I've needed to go through quite a few 'less-than-ideal' trials to find this one, but it's what I'm recommending to my clients and anyone reading this.
Great teamwork for the best of the client
What do you like best about the product?
Chat automation system is easy to use and Ultimate team is great.
What do you dislike about the product?
Can't think anything that I dislike at the moment
What problems is the product solving and how is that benefiting you?
rapid help at all times with building intents and training. By improving our chatbot answer we can hopefully help our customers to help themselves better
Recommendations to others considering the product:
If you are looking for a professional partner, choose Ultimate.ai
Convenient, reliable, and always innovative
What do you like best about the product?
I like using Ultimate because it's convenient, reliable, and always innovative. I've been using this platform for a year now and since the beginning, it has evolved a lot to offer solutions that ease my work as a Virtual Agent builder. I can always count on support if I face any issues or if something is not clear to me.
What do you dislike about the product?
Having said that Ultimate is always evolving, it sometimes takes time to get used to some changes, however, once you get a hang of it, you can see many benefits.
What problems is the product solving and how is that benefiting you?
Ultimate Chatbot is allowing us to solve repetitive customer queries and deflect customer traffic from calls and emails. This automation is helpful as it saves customer support agents' time.
Enhances communication for all channels
What do you like best about the product?
It is wonderful to be able to access all the tools needed to provide support to our clients. It streamlines all channels of communication and makes it so much easier to provide support
What do you dislike about the product?
I have not encountered anything that I dislike from the product.
What problems is the product solving and how is that benefiting you?
As mentioned, Zendesk allows all of our team members to be able to stay in the loop and to provide support to our clients
Excellent customer service
What do you like best about the product?
The team have been really helpful throughout our project with guidance, best practice, tips & tricks as well as troubleshooting.
The product have a clean and user-friendly interface.
The product have a clean and user-friendly interface.
What do you dislike about the product?
There's nothing I dislike about Ultimate's customer service.
I wish there was an option to set exceptions in operating hours for the bot e.g closed on public holidays.
I wish there was an option to set exceptions in operating hours for the bot e.g closed on public holidays.
What problems is the product solving and how is that benefiting you?
At the moment Ultimate guide our customers on how so solve the saks themselves via out selv-service.
The more complex tasks, that cannot be solved via our self-service Ultimate help us gather the information we need to solve the task at hand a lot quicker.
The more complex tasks, that cannot be solved via our self-service Ultimate help us gather the information we need to solve the task at hand a lot quicker.
pros overweight contras
What do you like best about the product?
-increases customer satisfaction, customers get first reply very fast.
-reduces the processing time of a request.
- helps the agent to get all the necessary information from the customer very quickly.
- support from the team even after setup. There is always someone to whom you can bring ideas, and in the end, solutions can be found for almost everything.
- Setup takes a lot of time but only only at the beginning
-reduces the processing time of a request.
- helps the agent to get all the necessary information from the customer very quickly.
- support from the team even after setup. There is always someone to whom you can bring ideas, and in the end, solutions can be found for almost everything.
- Setup takes a lot of time but only only at the beginning
What do you dislike about the product?
- Due to the fact that several departments are involved, problem solving sometimes takes longer
-Setup process can be simplified
- but pros overweight contras
-Setup process can be simplified
- but pros overweight contras
What problems is the product solving and how is that benefiting you?
- customer satisfaction increases
- we avoid bad reviews
- some problems can be solved in the first reply and the customer won't come back
- reduce first reply time
-there is not so much pressure due to many inquiries, which also has a positive impact on the agents.
- we avoid bad reviews
- some problems can be solved in the first reply and the customer won't come back
- reduce first reply time
-there is not so much pressure due to many inquiries, which also has a positive impact on the agents.
Zendesk - leaders in CX
What do you like best about the product?
True omnichannel experience with the best agent workspace I have seen in the industry so far.
What do you dislike about the product?
The pricing can be a little high compared to competition. But then you always need to pay a premium for the best.
What problems is the product solving and how is that benefiting you?
Zendesk is helping me make my agents more productive and my customer experience more immersive
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