Zendesk Suite
ZendeskExternal reviews
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Limited experience
What do you like best about the product?
This can integrate easily with your applications & APIs which business may want to drive
What do you dislike about the product?
ETAs for any new deployment is very steep
What problems is the product solving and how is that benefiting you?
Integrated APIs for real।time flow which enable users to provide real time information to customers
Besr suited for front end customer service
What do you like best about the product?
Zendesk is one of best suited product for frontend customer service. Implementation is also simple. They also have all channel along with social media integration.
What do you dislike about the product?
Marketplace is not having third party apps like Salesforce. Also it does not have collaboration tools while working on cases
What problems is the product solving and how is that benefiting you?
Availability of third party apps in marketplace which will help quicker solutions for business problems.
Simple to use and good service
What do you like best about the product?
cross-channel support to every customers
What do you dislike about the product?
pricing could be more better for small business
What problems is the product solving and how is that benefiting you?
Using the Zendesk , I am able to reach consumer easily
Used for our Help Desk operations
What do you like best about the product?
It tracks issue and change orders throughout our company and any customer issues
What do you dislike about the product?
Automation can be difficult to configure
What problems is the product solving and how is that benefiting you?
Prior to Zendesk we attempted to manage issue through email. This product allows us to track and audit issues until resolution
Streamlining Customer Support
What do you like best about the product?
One of the best features of Forwarder for Zendesk is its flexibility. It enables users to set up customized forwarding rules based on various criteria, including ticket priority, tags, and requester information. This allows for a more streamlined workflow and faster resolution times
What do you dislike about the product?
A potential limitation is that Forwarder for Zendesk may not be suitable for businesses with complex ticket routing requirements. While the tool provides customizable rules, it may not have the same flexibility as more advanced ticket-routing solutions.
Any third-party integration, Forwarder for Zendesk may be subject to downtime, bugs, or other technical issues. This could impact the reliability of the forwarding process and potentially affect customer support operations.
Any third-party integration, Forwarder for Zendesk may be subject to downtime, bugs, or other technical issues. This could impact the reliability of the forwarding process and potentially affect customer support operations.
What problems is the product solving and how is that benefiting you?
By automating ticket forwarding and providing customizable rules, Forwarder for Zendesk helps users route tickets more quickly and accurately. This can lead to faster resolution times, improved communication with external parties, and a more streamlined support workflow overall.
Zendesk is great tool for business support which play a pillor role.
What do you like best about the product?
No doubt, Zendesk is best fit for support software, Where you can monitor different type of case, categories for various set of Users.
What do you dislike about the product?
Though Zendesk is the market leader, as the age of tech evolves, competition is firing up daily. So Need to consider price efficiency and little a bit of tech enhancement is required
What problems is the product solving and how is that benefiting you?
Basically, I m using this in one of my projects, Supporting music Class membership programs. A lot of students opts for different courses based on their interest. Zendesk helped me resolve all my customers in an efficient way, and of course, time is a significant factor.
Review by user
What do you like best about the product?
Zendesk is user friendly and most helpful for anyone. It's an easy going CRM which helps each and Evryone to learn easier and faster.
What do you dislike about the product?
There is nothing Nischay to dislikes expect raising the ticket in ZD is lil tough
What problems is the product solving and how is that benefiting you?
Helps is solving each customer issue easily
It's amazing platform
What do you like best about the product?
I like the way they understand the needs of their customers.
What do you dislike about the product?
Customer support needs some changes and everything is fine
What problems is the product solving and how is that benefiting you?
Chat phone email all in one place
Zendesk for Customer Support
What do you like best about the product?
Easy navigation, intuitive interface, fast and efficient.
What do you dislike about the product?
Searching functionality could be more comprehensive
What problems is the product solving and how is that benefiting you?
Provides an easy and efficient communication platform for Customers and CS
A comprehensive customer support platform designed for all kinda business models.
What do you like best about the product?
The best thing about Zendesk support suite is its flexibility, versatality, Multi channel support , Its reporting and analytics tools
User friendly and easy to categorize the tickets /issues based on priority
It allows easy linking between other applications and makes it smooth to slide over multiple platforms
User friendly and easy to categorize the tickets /issues based on priority
It allows easy linking between other applications and makes it smooth to slide over multiple platforms
What do you dislike about the product?
Some downsides can be at times the platform interface can be overwhelming and navigation becomes difficult at first but otherwise a great and useful application
What problems is the product solving and how is that benefiting you?
All kinda severity issues from customers is logged in through Zendesk that makes it quick to act upon and resolve their problems with clear explanation and less hassle.
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