Zendesk Suite
ZendeskReviews from AWS customer
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Overpriced for what you get
What do you like best about the product?
The UX is well-designed and intuitive to use. It syncs well with your calendar and emails in a basic way (no AI-boosted features). I liked the feature that allows you to populate the record fields using information pulled from LinkedIn. Saves time.
What do you dislike about the product?
It's difficult to cancel your contract. It's difficult to get through to a human in their Support team. A lot of the reporting features are only available for 'Elite users'. Doesn't automatically reconcile duplicates. The Reach feature is not GDPR compliant and therefore has no use in Europe. Many of the reporting features are available only for 'Elite users' only. It would be nice to have more automated features and prompts.
What problems is the product solving and how is that benefiting you?
It aggregates my data and organises it well. It computes the sales figures.
Easy fit and easy to connect
What do you like best about the product?
You can easily customize trigger and automations. Customization is no longer a thing of power users or even IT professionals. That is really a benefit. Furthermore the zendeskians are always on track and implementing things the customer service needs and which are assisting agents in a great way.
What do you dislike about the product?
Acceptance of old fashioned Users is complicated. Personally I do not think we are using the plattform totally. There is lot more potential.
What problems is the product solving and how is that benefiting you?
Conversational workload is reduced by routing topics directly in the correct channel. The conversation with customers can start in the preferred channel, but the agents are in the position to switch to the best without any disturbancies.
Best Customer Service, Zendesk provides best products to their customers
What do you like best about the product?
Generative AI, Agent Workspace, Guide, Chat, and Gather.
Zendesk has Ease of Use, Ease of Implementation, Ease of Integration, and it has Number of Features for Customer Support. These features has Frequency of Use
Zendesk has Ease of Use, Ease of Implementation, Ease of Integration, and it has Number of Features for Customer Support. These features has Frequency of Use
What do you dislike about the product?
There is nothing for the dislike in Zendesk.
What problems is the product solving and how is that benefiting you?
Of course, Zendesk is a service-first CRM company that provides software solutions to help businesses improve customer service and sales teams but if you noticed that Zendesk has a knowledgebase, you can create your Halp Center related to your products, you can create custom webpages, you can promote this as a Website so people will know about your products, they will reach to your products or business. You can enable chatbot whenever people stuck anywhere they can reach to your website or your help centre to get help via chatbot, you can enable talk so people can call you if they urgently have need. Also, Zendesk provide call center solution to enhance your CX.
Ease in changes
What do you like best about the product?
Because when I needed to modify the route, it worked. He is extremely versatile.
What do you dislike about the product?
Trainings and very few immersions mainly in Latin America. Community a bit weak.
What problems is the product solving and how is that benefiting you?
Return of contact faster. Centralization of contact and measure.
Very happy with migration from Freshdesk
What do you like best about the product?
Ease of use, analytics, API documentation.
What do you dislike about the product?
Automation features and triggers could be better.
What problems is the product solving and how is that benefiting you?
The API integration is really the key for us.
Implementing Best In Class Support
What do you like best about the product?
As a Premier Implementation Partner and Certified Zendesk Solutions Architect, I've been a part of more than 200 Zendesk implementations / deployments. I've seen first hand the benefit of using a ticketing system over a shared inbox to help the flow of information, and having all of your communications in one spot definitely can help with agent efficiency. As Zendesk continues to evolve the product with new AI offerings and acquisitions, they continue to strike the balance of ease of use while innovating to meet their customer needs.
What do you dislike about the product?
Customers that attempt to use Zendesk as their primary customer database oftentimes need to take additional measures to keep user data in sync with other systems. For example, one user might have multiple records for various phone numbers and email addresses, and form submisssions that ask for phone numbers don't automatically tie that information back to the end-user profile. Data in the reporting tool is primarily focused on robust ticket information vs extracting data associated with non-ticketed users.
What problems is the product solving and how is that benefiting you?
Zendesk offers a complete end-to-end service solution for Customer Experience. From deflection and self-service, to intelligent triage and routing, Zendesk scales to meet businesses where they are with easy low-code, no-code offerings that allow small businesses to activate quickly, while still providing a strong foundation for enterprise models.
A game changer!
What do you like best about the product?
Ultimate AI is going to allow us to streamline our customer service department, becoming much more effiecnt. Handle times are way down, and customer satisfaction up. It's a win-win. Their support teams are first class, and always offer quick, effective and friendly support.
The onboarding process made for easy implementation and we were able to seemlessly integrate into our current customer support platforms.
10/10, would recommend.
The onboarding process made for easy implementation and we were able to seemlessly integrate into our current customer support platforms.
10/10, would recommend.
What do you dislike about the product?
Some intent templates could be a useful starting point for common questions/problems across multiple companies and services.
What problems is the product solving and how is that benefiting you?
Ultimate is helping us become more effient and deliever faster, better results to our customers.
Great Zendesk Product Best Choice
What do you like best about the product?
Zendesk has a best Customer Support while integrating with others tool like salesforce it will be very easily to implement with Zendesk.
What do you dislike about the product?
Zendesk Support Suite need some more advance technical customization to perform.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite Help to solve ticket and communication regarding product is very benifical.
Also The Zendesk UI and Dashboard is very clean to understand fields and Ticket to identify.
Also The Zendesk UI and Dashboard is very clean to understand fields and Ticket to identify.
Awesome and amazing
What do you like best about the product?
What I like best about Zendesk Support Suite is how it brings all customer conversations into one place. It’s easy to use, helps me stay organized, and improves response time.
What do you dislike about the product?
Maybe giving some more details about agent performance
What problems is the product solving and how is that benefiting you?
It helps me keep all customer conversations in one place, so I don’t miss anything. It’s made handling support much smoother and faster for me.
Super helpful, quick, and easy.
What do you like best about the product?
It's a quick and easy way to get my questions answered. LOTS of knowledge available.
What do you dislike about the product?
Not much....I had a great experience and was very happy.
What problems is the product solving and how is that benefiting you?
Helping us as we design our customer self-service area for the first time.
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