Zendesk Suite
ZendeskExternal reviews
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Zendesk - Clunky but Useful
What do you like best about the product?
Zendesk organizes all customer communication in a way that makes it easy to hand off emails between many different users. It also allows for all sorts of integrations that can be very useful.
What do you dislike about the product?
Zendesk is clunky and at times slow to load. It requires a decent amount of RAM and CPU to function smoothly. It isn't always intuitive and there is a decent learning curve to using it.
What problems is the product solving and how is that benefiting you?
We're able to streamline customer service across many different support channels. This creates a more seamless user experience for our customers.
Recommendations to others considering the product:
Zendesk is innovative and has come a long way. There is still a bit of progress to be made, but I recommend to give it a shot if you have a large customer base and a need to efficiently manage your communications across many different teams.
Unnecessary Complexity
What do you like best about the product?
Zendesk is a powerful and versatile tool for creating powerful workflows for support personnel.
What do you dislike about the product?
There are elements that seem unnecessarily complex, such as ticket tagging.
What problems is the product solving and how is that benefiting you?
Creates a powerful way to look across support tickets to see what other questions have come from the same email.
Support tool review
What do you like best about the product?
The flexibility that the tool offer when it come to view, triggers and automation. Easily integrates with other tools on the market due it being a well established support platform. Zendesk offer a great market place that offers a lot integration with all different channels such Instagram, Twitter, Youtube.
What do you dislike about the product?
The lack of customization for the mobile SDK for iOS and Android. Zendesk chat isn't fully integrated to Zendesk Support which makes harder to manage tickets after a live chat is ended.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
What problems is the product solving and how is that benefiting you?
Providing support to a fin-tech with headquarters in Brazil and providing services in Brazil.
The support team is divided in three levels.
The support team is divided in three levels.
Recommendations to others considering the product:
Be sure to right use the triggers and view. Otherwise you will miss some tickets.
Zendesk is good for support ticketing
What do you like best about the product?
Macro replies and the option to add departments to transfer the tickets. Also, the ability to publish knowledge base.
What do you dislike about the product?
The support from Zendesk is bad. All questions are answered with a link to blog and they don't understand what problem we are referring to.
What problems is the product solving and how is that benefiting you?
Easy way to address customers queries.
It's Zendesk
What do you like best about the product?
It looks complicated at first glance, but it's pretty easy to navigate after you get the basics down. Helps us maintain the flow of emails and call tickets from our customers and users. The payout app is really helpful for any payouts and refunds we have to issue.
What do you dislike about the product?
Besides the main support setup, it hard to figure out the other tools on the system since some of them don't work all that well.
What problems is the product solving and how is that benefiting you?
helping customers and users of the Postmates app with their email questions and concerns. It also processes our call tickets so we have a good record of the call. The system also helps us issue credits and refunds.
Recommendations to others considering the product:
Pretty good software to use
ZenDesk Support
What do you like best about the product?
ZenDesk is quick way of establishing communication between the clients and customer and it enables feedback to customer support.
What do you dislike about the product?
Sometimes they are not able to fulfil their task but that depends on the customer management.
What problems is the product solving and how is that benefiting you?
As a customer, Zendesk helped me resolve some issues when placed products were not functioning.
Live agency on Zendesk
What do you like best about the product?
Is quite multifunctional and easy to use
What do you dislike about the product?
It needs the username and password for the client every time even being embended
What problems is the product solving and how is that benefiting you?
Custom care issues and refunds. It's important cause it has attachment option and the docs uploading really fast
Recommendations to others considering the product:
To take care of all its functions and think that is wide known and safe
I think it's a quick way to communicate
What do you like best about the product?
Quick way of communication and very simple to work with.
What do you dislike about the product?
Nothing special, the platform is as I expected.
What problems is the product solving and how is that benefiting you?
I received help to deal with some issues related to some sites and thus with the platform it was faster.
Recommendations to others considering the product:
There must be more people for support at any time of the day.
With Zendesk, communicate through any channel
What do you like best about the product?
I like Zendesk, it is a platform that you can integrate all communication channels to maximize customer satisfaction, so they do not have to adapt to a single communication channel, but they have many options and you will make them feel more comfortable.
What do you dislike about the product?
Nothing I dislike about Zendesk, is an excellent tool.
What problems is the product solving and how is that benefiting you?
Thanks to this platform we can interact with customers by phone, chat, email, social networks and any other channel, they meet in one place, this allows communication to be fluid, personal and effective.
Recommendations to others considering the product:
I recommend Zendesk, because they include powerful features and functions to improve the support operations of any business, it can grow and adapt to the needs of companies of any size.
easy to use and navigate
What do you like best about the product?
it allows real time connection and communication with the guests. feedback is legit and we can rectify any issues then
What do you dislike about the product?
i am currently unable to translate and export the data to my email. thus facing difficulties in the analyzation to the figures
What problems is the product solving and how is that benefiting you?
we can speak with guests immediately and we play a part with the booking process. especially in this really challenging times when customers are exposed to loads of opportunities and choices.
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