Zendesk Suite
ZendeskExternal reviews
6,513 reviews
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A platform where all the customer requests fall in one common inbox
What do you like best about the product?
It makes our life easy where we have all the requests fall into one place.
What do you dislike about the product?
Nothing negative to say about. It is really easy to use.
What problems is the product solving and how is that benefiting you?
Like I had said earlier, all the requests are sent into one common inbox where all the team can access. None of the request goes unattended.
One of the best Chat platform and CRM
What do you like best about the product?
Ease of use and implimentation
Chat platform and CRM
Chat platform and CRM
What do you dislike about the product?
Costing is something which is dissapointing and the basic version lacks many features. Suite is the best but comes with lot of cost.
What problems is the product solving and how is that benefiting you?
Chat platform for our sales and support system
Easy to navigate gui
What do you like best about the product?
The ticketing structure makes it easy to search through.
What do you dislike about the product?
The order in which emails are uploaded in the ticket can be a bit chaos since it's not always in time order.
What problems is the product solving and how is that benefiting you?
Allowing users ability to use the self service portal.
Best system ever
What do you like best about the product?
It has alot of features making it easier to use,and communicate with customers.
What do you dislike about the product?
There's nothing I would say I dislike at the moment.
What problems is the product solving and how is that benefiting you?
It assists me in resolving customer queries by communicating with customer . It also provides me with all the customer information making easito find more than one way to reach them.
Zendesk is the best
What do you like best about the product?
It has everything we need from a support perspective
What do you dislike about the product?
No complaints. We really enjoy using zendesk.
What problems is the product solving and how is that benefiting you?
It has our tickets and chats all in the same place. Also easy to collaborate cross functionally.
Great for Data Analytics and Efficiency
What do you like best about the product?
I like that there are routing abilities and grouping areas. I also thing that the use of AI will be great.
What do you dislike about the product?
There should be a sandbox where we can test things out before going live.
What problems is the product solving and how is that benefiting you?
We are able to track responses to our customers in a more concrete way.
User Friendly
What do you like best about the product?
Simple and easy to understand and the features are awesome
What do you dislike about the product?
Limited characters you can write in the comment box.
What problems is the product solving and how is that benefiting you?
It help me organize my daily tasks
Helpdesk software at its best
What do you like best about the product?
Automations and integrations - deadly combination.
What do you dislike about the product?
Sometimes, basic features required paid integrations.
What problems is the product solving and how is that benefiting you?
Centralise csutomrer problems from various channels and address them in a unified way.
Excellent platform for supporting your customers
What do you like best about the product?
Solid user experience, reliable, no downtimes, high customizability. Built-in knowledgebase, and good support for templates. Fair pricing, allowing to give access to a large team via light agents.
What do you dislike about the product?
Honestly, nothing. Maybe being able to track in detail the time spent on every customer would be a nice addon as we had to implement it by ourselves.
What problems is the product solving and how is that benefiting you?
Supporting customers via email. Typically providing technical support requests about our products (such as CKEditor 5).
Data analyst
What do you like best about the product?
Interesting, really enjoy that it can be used with other platforms to make my life easier
What do you dislike about the product?
Similar to other platforms & plugins available
What problems is the product solving and how is that benefiting you?
N/a
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