Zendesk Suite
ZendeskExternal reviews
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A Rock-Solid Support Platform that Grows with you
What do you like best about the product?
Zendesk Support Suite shines when it comes to providing an intuitive and centralized experience for managing customer support. The interface is clean, user-friendly, and allows my team to quickly navigate between tickets, chats, and emails without missing a beat. The automation tools and macros save us a ridiculous amount of time, and the ability to create workflows tailored to our process? Chef’s kiss. It's a support nerd’s dream.
What do you dislike about the product?
While Zendesk is powerful, it can sometimes feel a bit bloated, especially when you’re trying to configure new workflows or dig into reporting. The learning curve for advanced features is steeper than I’d like, and integrating third-party apps isn’t always seamless. Their pricing tiers can also get a little spicy if you’re a small business trying to scale gradually.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all our customer interactions—live chat, ticketing, email, and help center—into one streamlined workspace. This consolidation reduces the chaos of jumping between platforms and lets our support agents respond faster, with more context. The automation features like triggers and macros also lighten the manual workload, freeing up time for high-touch customer issues. It’s like giving your support team a jetpack.
Knowledge Base
What do you like best about the product?
It was a good software it helped our team to get the solutions for the issues.
What do you dislike about the product?
Nothing much however navigation UI can be better
What problems is the product solving and how is that benefiting you?
It was well structured knowledge base for our team with good resources
All rounder control
What do you like best about the product?
Brings intergrates tools like ticket management, live chat, knowledge base, phone support, and automation into one platform.
Simplifies handling customer interactions across various channels—such as email, chat, voice, and social media—within a unified workspace.
It is being used regularly also helps in monitering the daily progress of the team.
And I like the support service very much.
Zendesk offers a supportive onboarding experience, including step-by-step guides, tutorials, and checklists to assist users during the initial setup.
First-time users can easily get started thanks to well-organized resources, comprehensive documentation, and accessible training content.
Whether you're connecting standard business apps or building custom workflows, Zendesk makes it easy to integrate data and streamline operations across your tech stack.
Simplifies handling customer interactions across various channels—such as email, chat, voice, and social media—within a unified workspace.
It is being used regularly also helps in monitering the daily progress of the team.
And I like the support service very much.
Zendesk offers a supportive onboarding experience, including step-by-step guides, tutorials, and checklists to assist users during the initial setup.
First-time users can easily get started thanks to well-organized resources, comprehensive documentation, and accessible training content.
Whether you're connecting standard business apps or building custom workflows, Zendesk makes it easy to integrate data and streamline operations across your tech stack.
What do you dislike about the product?
It could be much more user friendly
Zendesk Explore (reporting and analytics) is powerful, but not beginner-friendly.
Zendesk Explore (reporting and analytics) is powerful, but not beginner-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer interactions across multiple channels by unifying them in one platform. This streamlines workflows, improves response times, and enhances team collaboration. As a result, we deliver faster, more consistent support and gain valuable insights through analytics to continuously improve service quality.
Zendesh UI experience
What do you like best about the product?
Its cleaner UI, makes it easy to work with especially that dark mode and option to view the message box in light mode while working within dark mode
What do you dislike about the product?
The transition to show the error when there is a loss in connectivity can be better
What problems is the product solving and how is that benefiting you?
Easier view to identify open, closed, pending stages of tickets
Great experience
What do you like best about the product?
What I like best about Zendesk Support Suite is its user-friendly interface, omnichannel support, and powerful automation features, which help streamline customer interactions and improve response efficiency.
What do you dislike about the product?
One area for improvement in Zendesk Support Suite is that customization options can be limited without advanced plans or add-ons, but overall, it remains a powerful and intuitive tool for managing customer support efficiently.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving the problem of managing customer queries across multiple channels—email, chat, social media, and calls—in one unified platform. This helps me by improving response time, tracking issues efficiently, and delivering a seamless customer experience, all while reducing the need to switch between tools.
Excellent Support Tool with Everything You Need
What do you like best about the product?
Zendesk has a clean interface that makes it easy to manage customer tickets. I liked how we could track, assign, and resolve issues without any confusion. The live chat integration and automation features also saved us a lot of time.
What do you dislike about the product?
Sometimes it felt a bit slow when handling large volumes of tickets, and the initial setup took some getting used to. But once it’s all configured, it works smoothly.
What problems is the product solving and how is that benefiting you?
Zendesk helped us manage high volumes of customer queries in one place. It made it easy to track issues, assign chats or tickets to the right team, and resolve problems faster. It also reduced confusion and helped improve the overall customer experience.
Powerful Customer Support Platform with Room to Grow
What do you like best about the product?
Unity support system from different channel into single
What do you dislike about the product?
Pricing is something can work upon and complex setup.
What problems is the product solving and how is that benefiting you?
unify support requests from different channels into a single, easy-to-use interface. This reduces context switching and ensures that no customer message falls through the cracks.
It was good and easy to handel
What do you like best about the product?
Zendesk Support Suite User friendly and very easy to use and having very good customer support
What do you dislike about the product?
Zendesk Support Suite is more costly and not available for free for POCs
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is very benifiting in my project
Zendesk Support Suite for Powerful Omnichannel Support
What do you like best about the product?
Easy automation with macros and triggers.
Unified workspace across all channels (email, WhatsApp, chat, voice, etc.).
Unified workspace across all channels (email, WhatsApp, chat, voice, etc.).
What do you dislike about the product?
Pricing can get expensive as you scale agents or add advanced AI.
Customization needs a learning curve; not always beginner-friendly.
Customization needs a learning curve; not always beginner-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped us consolidate all customer support channels—email, live chat, voice calls, WhatsApp, and Facebook Messenger—into one unified platform. Earlier, we had to juggle between tools, which caused delays, missed messages, and poor response times. Now, with Zendesk, agents have full context of every conversation, regardless of the channel, all from one dashboard.
One of the best tool for BPO's
What do you like best about the product?
Zendesk Support Suite is a comprehensive customer support platform that streamlines communication across multiple channels, including email, chat, and social media. It's user friendly interface and robust automation tools help teams respond efficiently and provide consistent support.
What do you dislike about the product?
Zendesk is bit expensive, especially for larger teams or those with a high volume of tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite effectively addresses common customer support challenges such as managing multiple communication channels, tracking and resolving tickets efficiently, and maintaining a seamless customer experience. By consolidating email, chat, phone, and social media support into one platform, it streamlines workflows and improves response times. This has benefited us by increasing agent productivity, reducing response times, and enhancing overall customer satisfaction. The integrated analytics and automation features also help us identify issues proactively and optimize our support processes. Overall, Zendesk Support Suite has simplified our support operations and strengthened our customer relationships.
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