Zendesk Suite
ZendeskExternal reviews
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User friendly software that helps organize customer ticket
What do you like best about the product?
I like the features it has to classify tickets into groups based on subject. I also like the ability to monitor employees work
What do you dislike about the product?
It needs a reboot maybe twice a day to keep things running smoothly
What problems is the product solving and how is that benefiting you?
It’s helping us serve our customers and address their concerns quickly
Fundamental tool for providing customer solutions
What do you like best about the product?
Ease of use when providing customer support to a large customer base. Easy-to-use interface that allows seamless customer support and reporting.
What do you dislike about the product?
I have no complaints about the suite as of this moment.
What problems is the product solving and how is that benefiting you?
Provide customer support , chat support and reporting weekly.
Unification of channels into a single service platform
What do you like best about the product?
The most useful thing for the customer service team is to be able to have a complete view of the entire customer service journey in one place. We used to work individually, each area with its own manual control, and we didn't share information. The customer is harmed, and we don't communicate with internal teams. It's a great tool, and we are loving learning and putting it into practice as soon as possible. Reporting will also be essential to monitor indicators and propose improvements in the areas.
What do you dislike about the product?
There are so many options that I get confused. But thinking about the number of resources, I was a bit startled, but now with the integration, things have become much easier.
What problems is the product solving and how is that benefiting you?
Control, optimization of service, visualize all customer behavior in one place, agility in service, satisfied customer. Well, we had a completely manual process and that caused a lot of internal discomfort and also for the customer, which is very bad for us. We are a company that values quality service and I believe that with the arrival of Zendesk this will be solved. We are confident that it will be a milestone in our service journey.
Zendesk support-one stop for all the customers tickets
What do you like best about the product?
Zendesk provides platform for our app customers to log their tickets and issues..
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
What do you dislike about the product?
Zendesk helped in solving many problems
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
What problems is the product solving and how is that benefiting you?
Complain management
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Excellent choice for customer support
What do you like best about the product?
After using other similar platforms, I find the ease of use and customizability, as well as various app integration into ZenDesk one of the best, I enjoy working with this platform, everything is clear and structured, can keep track of my data well. Everything is easy to implement, I use it daily to provide customer support for multiple brands.
What do you dislike about the product?
So far everything has been great, I'd like to have more help centers available, but that's just on my plan.
What problems is the product solving and how is that benefiting you?
Makes communication with customers easier, I am able to see all the interaction history in one place, can integrate my own apps, i.e. the CRM, connect it to OpenAI or simply get apps form the marketplace.
Excellent 👌
What do you like best about the product?
Most helpful about Zendesk support suite is their customer support .
What do you dislike about the product?
I think they should make their suite annual prices more cheaper. So that many user are encouraged to use their service.
What problems is the product solving and how is that benefiting you?
I have a problem with delivery and they help me with proper guidance
Zendesk, The answer to any problem you may find.
What do you like best about the product?
The customer and technical support lines are excellent at helping new customers.
What do you dislike about the product?
The Zendesk App does not allow the answering of calls.
What problems is the product solving and how is that benefiting you?
The ability to be able to text your issue in vs calling.
Our Experience With Zendesk
What do you like best about the product?
We enjoy the agent view as well as the admin center, the reporting is advanced and can be set up to cover all KPIS.
What do you dislike about the product?
The only call out for things that can be improved on is the method in which you can import data into Zendesk, it requires a 3rd party service or hours developing & learning the Zendesk API to get excising ticket data into the system.
What problems is the product solving and how is that benefiting you?
Zendesk is managing and automatically assigning all of our help desk tickets, this is benefiting our team by taking the work out of manually creating tickets.
The platform complete with possibility of service onminchannel that facilitates the process of CX/CS
What do you like best about the product?
More possibility of integrations that enable the service in onmichannel and the ease form of acess.
What do you dislike about the product?
I think that the time of actualization the explore in some reports the are very extensive
What problems is the product solving and how is that benefiting you?
The agent IA facility the conversation initial with the customer, reducing the flow for the service agent.
Therefore, the team don't necessary be big.
Therefore, the team don't necessary be big.
A reliable and scalable customer support solution
What do you like best about the product?
Zendesk Support Suite makes it easy to streamline customer interactions across multiple channels.
I like how seamless the omnichannel experience is, with email, chat, and social all integrated in one place. The interface is intuitive, making it simple for new agents to get started quickly. Reporting and analytics also provide valuable insights into ticket trends and agent performance.
I like how seamless the omnichannel experience is, with email, chat, and social all integrated in one place. The interface is intuitive, making it simple for new agents to get started quickly. Reporting and analytics also provide valuable insights into ticket trends and agent performance.
What do you dislike about the product?
The pricing structure can become expensive as the team grows, especially when adding advanced features. Customization sometimes requires extra effort or third-party apps, which could have been native capabilities.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us manage customer interactions more efficiently by consolidating multiple channels like email, chat, and social media into one platform. This reduces the chances of missing customer queries and ensures faster, more consistent responses. Automations and workflows cut down manual effort, while the integrated knowledge base reduces repetitive tickets by enabling customer self-service. Overall, it improves customer satisfaction, streamlines internal collaboration, and saves significant time for the support team.
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