Zendesk Suite
ZendeskReviews from AWS customer
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Solid Platform That Will Keep You Steady Through Both Transition Periods And Seasons of Stability
What do you like best about the product?
One of the most intuitive interfaces I've dealt with. The automation features and macro integrations have made customer support a breeze
What do you dislike about the product?
The AI capabilities were helpful at first when it seemed that other tools were more primitive, but recently we've been more impressed by the offerings from other providers.
What problems is the product solving and how is that benefiting you?
Having a platform that streamlines communications with customers (phone call recordings, email exchanges, notes from personal interactions, etc...) has made keeping track of key moments in a customer's journey incredibly useful compared to other ticketing systems and CRMs I've worked with.
Seamless experience
What do you like best about the product?
Zendesk was hands down the best ticket management software I've used. It's simple and streamlined with customization options depending on the need.
What do you dislike about the product?
Tickets were sometimes slow to come in after being sent. The system did experience lag on occasion where the send time would be nearly an hour off from when we received it
What problems is the product solving and how is that benefiting you?
It opens another line of communion customers to reach out.
It's amazing Support is great and everything is really smooth
What do you like best about the product?
They are very responsive. I had a great experience with them
What do you dislike about the product?
Technical support is really hard to find. Very little documentation; it's not organized in one place. Plus, WhatsApp business api errors are not being sent back on webhook integration channel.
What problems is the product solving and how is that benefiting you?
It give us channel to collaborate with our users. We have chat bot over wahtsapp and its really easy to manage customer behavior.
The solution we are been searching for. Let's see how it rolls out.
What do you like best about the product?
The implementing stage is currently underway, and we are quite expectant.
What do you dislike about the product?
Can't give a valid opinion yet. Will be back to give an update.
What problems is the product solving and how is that benefiting you?
Customert service chat service
Zendesk support Suite
What do you like best about the product?
Zendesk is support providing tool by which we can handle customer query and provide proper support and make conversation over mails or create ticket . it also ticket creating tool. we can also run multiple type of calling like auto calling, predective calling , and call blast.
What do you dislike about the product?
Some adance features are avaliable on suscription based either montly or annually. it also reuire technical person to handle or fisrt time integrate with other dialer.
What problems is the product solving and how is that benefiting you?
By using zendesk we can handle customer requests by solving therir problems and creating tikcets whick make records of our customer support. These record are used for audit purpose in future by other admin account.
Zendesk if you are concerned about yuor clients satisfaction
What do you like best about the product?
Zendenkk as a helpdesk is the best form to attack clients issues with ypur product or services, its very customizable so it can fit with software support but it fits to other comoddities.
What do you dislike about the product?
it takes too mucho time to get started ith a helpdesk
What problems is the product solving and how is that benefiting you?
it solving the big fluence of clientes asking for support, and help to track de procees of solving the problem
Great customer service
What do you like best about the product?
it makes it easy for us to track all of our customer inquiries.
What do you dislike about the product?
there isn't a direct integration built with UKG but an API is available.
What problems is the product solving and how is that benefiting you?
HR inquiries.
Best email support
What do you like best about the product?
The interface is user-friendly and allows for easy navigation between different features. I find the customization options quite helpful in tailoring responses to various customer inquiries.
What do you dislike about the product?
However, there is room for improvement in the speed of email loading and processing. Overall, it provides a decent platform for managing customer communications efficiently.
What problems is the product solving and how is that benefiting you?
Decreases a ton of workload and cery easy to use
Its simple and easy to use
What do you like best about the product?
I like the fact that different status tickets are filtered based on their status into different labels by default.
What do you dislike about the product?
It sometimes misses on refreshing till you are on the screen.
What problems is the product solving and how is that benefiting you?
Zendesk helps us getting organized with the tickets and streamlines the workflow for us.
Great for Enterprise suites not for small teams
What do you like best about the product?
unique coding and personalization abilities
What do you dislike about the product?
literally everything else tht this platform offers
What problems is the product solving and how is that benefiting you?
Self service and automation pushes for customer self service
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