Zendesk Suite
ZendeskExternal reviews
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Naveen's review for Zendesk
What do you like best about the product?
I really like how Zendesk Support Suite has everything you need to handle customer service smoothly. It lets you manage customer questions from email. This makes sure every customer gets a response and keeps the service consistent. Also, its easy-to-use interface and detailed analytics make it simple to keep track of how well the support team is doing and find ways to get better.
What do you dislike about the product?
Honestly, there's not much to dislike about Zendesk Support Suite since it's great for customer support. If I had to mention something, it would be that it can feel a bit overwhelming at first because of all its features. But once you get the hang of it, those features really help in managing customer interactions well.
What problems is the product solving and how is that benefiting you?
It is particularly helpful in resolving merchant queries over email. It centralizes all email communications in one place, allowing you to track and manage these interactions efficiently. This ensures that you can respond to merchants quickly and keep a consistent record of all communications, which is crucial for maintaining strong business relationships and handling any issues that arise effectively.
Excellent CX system
What do you like best about the product?
Zendesk Support is very customizable in every aspect, allowing for unique workflows for different teams across any organisation. Easy to train agents how to use and provide a dynamic customer service environment
What do you dislike about the product?
Very few downsides from my experience, the developer documentation is lacking inrelation to other areas.
What problems is the product solving and how is that benefiting you?
Emalgumating many different marketplaces and email addresses into simple and easy to use views with omnichannel routing making any customer support agents job a lot more streamlined
I Love Zendesk
What do you like best about the product?
The plethora of features and add-ons make it a great product
What do you dislike about the product?
I do not dislike anything at all about Zendesk!!!
What problems is the product solving and how is that benefiting you?
Managing MIS ticketing systems used to be a PIA
My experience and comprehensive review of ZenDesk Support Suite
What do you like best about the product?
As a user what I like the best about ZenDesk is its comprehensive feature that allows Customer support and has capabilities of integration with other systems like Google Suite (Google Sheets), frequency use, and automation systems for responding to some tickets. Additionally, due to its advanced features, it allows customization according to the company's specific needs and is easy to set up.
What do you dislike about the product?
ZenDesk support suite has advanced and complex features that require IT resources for configuration and customization according to the company's which also needs Budgets and extract costs. this could be a barrier to start-up companies that have small capital and low-skilled labours that might need the training. moreover, functionality of mobile app is not efficient for the users because of its slow-down during the process.
What problems is the product solving and how is that benefiting you?
ZenDesk Support Suite is solving various essential problems for our client engagement department including the Hotline and customer service team. In managing the client inquiries from various and multiple channels are being centralized in a single platform which is ZenDesk where we create categories of claims and tickets on every category. Additionally, ZenDesk is solving manual repetitive tasks and errors to automation which leads to reducing time taken for responding and SLA compliance.
I have used this in Uber and also in Vimeo as a CRM tool.
What do you like best about the product?
It can be integrated with so many apps, ex: Translator, JIRA, Sales Force and company internal tools.
It can also be integrated with AI tools.
It can also be integrated with AI tools.
What do you dislike about the product?
Sometimes the translator does not function properly. That is the only issue I got, it could be the third-party app integration issue. But apart from that I do not have anything that I can complain on :)
What problems is the product solving and how is that benefiting you?
I have all the resources in one place to help assist my clients.
Easier to report and have the data in one place for data analysis.
Flexible with our requirements as the support team.
Also, easier for the users to write in or follow-up with previous queries.
Gives enough time for the users to write back before closing the ticket.
Easier to report and have the data in one place for data analysis.
Flexible with our requirements as the support team.
Also, easier for the users to write in or follow-up with previous queries.
Gives enough time for the users to write back before closing the ticket.
An amazing customer support platform
What do you like best about the product?
The way it manages customers queries across diverse channels (Email, live chat, phone and social media), streamlining communication and improving agent efficiency. The automations to fit specific needs.
What do you dislike about the product?
The pricing especially for large team can be pretty expensive and the extensive features are not intuitive enough hence requiring some training for agents and administrators.
What problems is the product solving and how is that benefiting you?
My customers often reach out through various channels like email, phone, social media, and live chat. Zendesk unified these channels into a single platform, allowing my agents to manage all inquiries in one place. This cancelled confusion, ensured all communication history is readily available, and streamlined the resolution process.
Good value for money support tool
What do you like best about the product?
We enrolled for Zendesk in Jan this year, the experience so far has been good. Our support & internal team has been able to adapt to their service and the flexibility it offers has helped our team customise the functionality as per our need, also the support provided was good.
What do you dislike about the product?
Currently, we don't feel any downside here.
What problems is the product solving and how is that benefiting you?
Wanted a tool to support our customers as well as to monitor internal tickets, Zendesk has been a good solution here.
The most complete tool in support
What do you like best about the product?
I like how Zendesk positions itself as the leader in support systems through angaging its community, purchasing key companies to aggregate value to their offerings and features (such as Ultimate for Ai features, including an AI bot, and Klaus for QA).
The best part is you get to test new features with their Early Access Programs, and take part in improving the platform as a customer.
The best part is you get to test new features with their Early Access Programs, and take part in improving the platform as a customer.
What do you dislike about the product?
Not in support especifically, but related to it, is Explore. Zendesk could invest more time and energy in making Explore a more intuitive tool for analytics.
Also, making account managers more readily available would be nice.
Also, making account managers more readily available would be nice.
What problems is the product solving and how is that benefiting you?
Zendesk Support helps improve agent performance by providing you with the tools to create the workflow that best suites your needs.
Extremely Good!
What do you like best about the product?
Everytime if i had a problem with my log in i always reach out to zendesk asking any help. Zendesk never failed to help me not only me but my collagues.
What do you dislike about the product?
Zendesk is always good on us. as of the moment i never dissapoint on zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk is our main help desk. They help on us to access our tools once we have encountered an error when logging in. They benefits by internal helpdesk management.
Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
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