Zendesk Suite
ZendeskExternal reviews
6,481 reviews
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comprehensive platform
What do you like best about the product?
it integrates various communication channels into a single workspace, aiming to streamline support interactions and improve customer experience
What do you dislike about the product?
the level of integration makes it a bit complex
What problems is the product solving and how is that benefiting you?
a crm tool to have everything at one place. makes the user experience quick and delightful
Fast and accurate
What do you like best about the product?
Its way of contacting people and resolving their queries.
What do you dislike about the product?
There is no such thing i have evern experinced.
What problems is the product solving and how is that benefiting you?
It really helpes me with its help desk feature for all most all my quries at that moment of use in any releted niche. Also when interecting with any intigreted chatbot or AI Agent its becomes one of the most useful helping hand for user like me.
Zendesk - One stop solution for all CRM needs
What do you like best about the product?
It helps in ease of customer support. AI has really helped in scaling the business.
What do you dislike about the product?
Its pricing. They are abit costly but I think features justify the pricing
What problems is the product solving and how is that benefiting you?
Solving ticket queries, fast and responsive.
Crazy product to work with, no flaws
What do you like best about the product?
Zendesk support suite helped me accomplish the tasks smoothly and swiftly with technological advancement this was a tech savy product for maximum productivity.
What do you dislike about the product?
Sometimes it’s laggy when system heats up.
What problems is the product solving and how is that benefiting you?
Lagging issues
Great Overall System
What do you like best about the product?
The many features that Zendesk offers to its users. You can fully customize your support portal with not much effort.
What do you dislike about the product?
The reporting is not the most user-friendly feature.
What problems is the product solving and how is that benefiting you?
Supporting customers
Reliable and Streamlined Support Solution for Growing Teams
What do you like best about the product?
Zendesk Support Suite offers a clean and intuitive interface, making it easy to manage large volumes of tickets efficiently. The integration with email, chat, and social media helps us provide multi-channel support without switching platforms. I especially appreciate the automation features like triggers and macros—they save a lot of time during repetitive tasks. Reporting tools are also useful for tracking team performance.
What do you dislike about the product?
Some customization options require advanced knowledge or developer support, especially when creating complex workflows. Also, pricing can become a bit expensive as the team grows and features are added. The mobile app could be more responsive and reliable during peak hours.
What problems is the product solving and how is that benefiting you?
Zendesk has helped our support team stay organized and responsive. Before using it, managing tickets across different channels was chaotic. Now, we have a centralized platform where we can assign, tag, and resolve issues more efficiently. It’s made communication with customers smoother and helped improve resolution time.
Positive feedback about Zendesk Support Suite
What do you like best about the product?
Create macros for email templates, trigger automated response and automation
What do you dislike about the product?
Initial setup and customization is complex. Sometime it gets slow and lag when handling large ticket volume
What problems is the product solving and how is that benefiting you?
Shows the full customer journey from past tickets, chat history which helps to get visibility into the customer history to efficiently solve issues
"Streamlined and Scalable: Zendesk Simplifies Our Customer Support"
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified interface and seamless omnichannel support. It allows us to manage email, chat, social, and phone conversations from one place, which greatly improves agent productivity and customer experience. The automation features like triggers, macros, and SLAs help us streamline workflows and ensure no ticket falls through the cracks. Additionally, the integration with third-party apps and the ability to customize workflows using Zendesk's API are major advantages for scaling support operations.
What do you dislike about the product?
While Zendesk Support Suite is a powerful tool, there are a few areas where it could be even better. The initial setup and customization can be a bit complex for new users, especially without prior experience in support platforms. Some advanced features may require higher-tier plans, which might not be ideal for smaller teams. That said, Zendesk offers excellent documentation and community support, which helps smooth out the learning curve. With continuous updates and improvements, we’re confident these areas will keep evolving.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize and streamline our customer support across multiple communication channels. Previously, managing emails, chats, and calls across different platforms created silos, delays, and inconsistent responses. With Zendesk, we now have a unified workspace that improves team collaboration, ensures faster resolution times, and gives us full visibility into the customer journey.
The automation tools have significantly reduced manual tasks, allowing our agents to focus on high-impact interactions. The reporting and analytics features give us actionable insights to continuously improve support quality and team performance. Overall, Zendesk has improved customer satisfaction while making our support operations more efficient and scalable.
The automation tools have significantly reduced manual tasks, allowing our agents to focus on high-impact interactions. The reporting and analytics features give us actionable insights to continuously improve support quality and team performance. Overall, Zendesk has improved customer satisfaction while making our support operations more efficient and scalable.
Zendesk is intuitive and easy to use
What do you like best about the product?
It is easy to pick up and the UI is easy to navigate.
What do you dislike about the product?
There are a few more advanced features that are difficult to use at first.
What problems is the product solving and how is that benefiting you?
It just made my life a lot easier when I was using it.
best tool to handle the customer support issues
What do you like best about the product?
I have been in the customer service field since 3 years and in my previous company, I have used the Zendesk to help customers through email , chat , call. It is amazing that you get all the option to help the users on one platform and in one page also which made my work as an agent easy.
What do you dislike about the product?
everything was good however, sometime it lags and works slow so this is the thing I would say, need to be fixed.
What problems is the product solving and how is that benefiting you?
I have worked many years as a customer support agent and it truly benefited me. We can do calls, send emails, and chat with the users being on a one single platform and pages. It easy to use , within 1 day of training if Zendesk, I was able to cope up with every navigation of this tool so in short, it is easy to use and help users at the same time.
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