Zendesk Suite
ZendeskExternal reviews
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Efficient Customer Service Platform
What do you like best about the product?
Zendesk allows businesses to consolidate customer support requests from different channels (email, chat, phone, social media) into a single, manageable system.
This helps agents track the status of each inquiry, ensuring no issue goes unresolved.
This helps agents track the status of each inquiry, ensuring no issue goes unresolved.
What do you dislike about the product?
Some users find the user interface and chatbot setup to be clunky or difficult to navigate, and the admin center can be challenging to understand
What problems is the product solving and how is that benefiting you?
Great CRM with hardly any downtime! Once I figured out the additional ways to customize tickets it has proved to be a really useful program.
Simplified Customer Support with Zendesk – A Lifesaver!
What do you like best about the product?
What I like best about Zendesk Support Suite is how everything is designed to make support work smoother and efficient, especially for someone like me who uses it daily. The interface is very user-friendly — even when I was new to it, I could easily navigate between tickets, chats, and customer history without much training.
The implementation on our team’s side was pretty seamless too. I wasn’t personally in charge of the setup, but from what I observed, everything was up and running quickly with minimal technical issues.
I also appreciate Zendesk’s customer support. Whenever we ran into issues or needed help customizing something, their support team responded quickly and their knowledge base was genuinely helpful.
I use Zendesk throughout my entire shift — it’s basically the heart of our support system. It has tons of features like macros, automated triggers, and custom views that save me a lot of time and reduce repetitive tasks.
And the best part? It integrates well with other tools we use like our CRM and Slack. That helps everything stay connected and avoids the need to keep switching between platforms.
So overall, what I like most is how Zendesk brings everything together — it’s powerful, flexible, and still easy to use.
The implementation on our team’s side was pretty seamless too. I wasn’t personally in charge of the setup, but from what I observed, everything was up and running quickly with minimal technical issues.
I also appreciate Zendesk’s customer support. Whenever we ran into issues or needed help customizing something, their support team responded quickly and their knowledge base was genuinely helpful.
I use Zendesk throughout my entire shift — it’s basically the heart of our support system. It has tons of features like macros, automated triggers, and custom views that save me a lot of time and reduce repetitive tasks.
And the best part? It integrates well with other tools we use like our CRM and Slack. That helps everything stay connected and avoids the need to keep switching between platforms.
So overall, what I like most is how Zendesk brings everything together — it’s powerful, flexible, and still easy to use.
What do you dislike about the product?
What I dislike about Zendesk Support Suite is that some of the customization options, especially around reporting and analytics, can be a bit complicated to figure out at first. It sometimes takes a lot of clicking around to generate the exact report I need, and it’s not always very intuitive unless you’ve spent time learning it.
Also, the mobile app could be improved. It’s fine for quick replies, but managing tickets in bulk or accessing detailed ticket histories is a bit clunky on mobile.
Lastly, pricing can be a little high for smaller teams or startups, especially when you start needing more advanced features.
That said, these aren’t dealbreakers – just areas that I think Zendesk could work on to make an already great tool even better.
Also, the mobile app could be improved. It’s fine for quick replies, but managing tickets in bulk or accessing detailed ticket histories is a bit clunky on mobile.
Lastly, pricing can be a little high for smaller teams or startups, especially when you start needing more advanced features.
That said, these aren’t dealbreakers – just areas that I think Zendesk could work on to make an already great tool even better.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped solve one of the biggest challenges in customer service — staying organized while managing high volumes of customer queries across different channels.
Before Zendesk, it was hard to track conversations, especially when customers would contact us via email, chat, or even social media. With Zendesk, everything comes into one platform, and each interaction is converted into a ticket that can be tracked, assigned, and followed up — nothing gets lost anymore.
Another problem it solved is response time. With the help of macros, triggers, and canned responses, I can now reply to repetitive questions faster and more consistently, which not only improves productivity but also gives customers quicker solutions.
It also helps in team collaboration — internal notes and ticket assignments make it easy for our team to stay on the same page, even across shifts.
Reporting and analytics, while a bit complex at first, have been useful for identifying trends and spotting areas for improvement in our support process.
Overall, Zendesk has helped us streamline communication, reduce response times, and improve the overall customer experience — and for me personally, it’s reduced a lot of the manual work and stress.
Before Zendesk, it was hard to track conversations, especially when customers would contact us via email, chat, or even social media. With Zendesk, everything comes into one platform, and each interaction is converted into a ticket that can be tracked, assigned, and followed up — nothing gets lost anymore.
Another problem it solved is response time. With the help of macros, triggers, and canned responses, I can now reply to repetitive questions faster and more consistently, which not only improves productivity but also gives customers quicker solutions.
It also helps in team collaboration — internal notes and ticket assignments make it easy for our team to stay on the same page, even across shifts.
Reporting and analytics, while a bit complex at first, have been useful for identifying trends and spotting areas for improvement in our support process.
Overall, Zendesk has helped us streamline communication, reduce response times, and improve the overall customer experience — and for me personally, it’s reduced a lot of the manual work and stress.
Zendesk is smooth, easy and user-friendly
What do you like best about the product?
From its user-interface, simplicity and features, zendesk offers a seamless experience.
What do you dislike about the product?
Although there’s nothing to dislike but the notification bell could see some changes
What problems is the product solving and how is that benefiting you?
We’re creating landing page for quick sales and using zendesk chat support system to talk to potential leads for immediate conversions without having the lead to go on call with us.
Robust Support Platform with Excellent Ticketing & Automation
What do you like best about the product?
Zendesk makes it incredibly easy to manage large volumes of support tickets with smart automation, macros, and SLA rules. Its omnichannel support (email, chat, social, and phone) ensures our team never misses a customer message. The UI is clean and easy to navigate, even for new agents. Integration with tools like Slack, Salesforce, and Jira is also seamless.
What do you dislike about the product?
Some of the advanced features are locked behind higher-tier plans, which can be expensive for smaller teams. Reporting dashboards could be more flexible, and there’s a bit of a learning curve when customizing triggers and automations initially.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communication across email, live chat, and social media into one unified platform. This has significantly reduced our response times and improved our ability to track, prioritize, and resolve tickets efficiently. With automation rules, we’ve minimized manual tasks, which frees up our agents to focus more on complex customer issues. The knowledge base and self-service options have also reduced the volume of repetitive queries, ultimately improving customer satisfaction and reducing support workload.
Super helpful at solving my problems!!
What do you like best about the product?
I like that I can explain what happened in my end, and most of the time, they know just what to do without having to waste a lot of time on communication that is redundant.
What do you dislike about the product?
Nothing so far - I have only had good experiences with these guys!
What problems is the product solving and how is that benefiting you?
Usually when I contact them, it's because I have had an issue with a survey, or something similar, and need technical direction on how to complete action.
Zendesk Review
What do you like best about the product?
Working with zendesk helped me align my tasks with ease..Great User Friendly UI/UX to work on.
What do you dislike about the product?
Organizations needing detailed insights may need to pay more or integrate third-party BI tools.
What problems is the product solving and how is that benefiting you?
Easy Handling Multiple Chats
Zendesk support suite
What do you like best about the product?
Zendesk support suite offers a seamless all in one platform for managing customer interactions across channels, and intuitive interface and powerful automation make support teams more efficient and responsive.
What do you dislike about the product?
One thing I dislike about Zendesk support suite is that I can feel a bit of overwhelming at first, too many setting and configurations scattered around. Also some useful features are locked behind higher priced planes and which can be frustrating for small teams in a budget.
What problems is the product solving and how is that benefiting you?
Improving customer satisfaction
Increasing agent productivity
Providing insights
Scaling support
Increasing agent productivity
Providing insights
Scaling support
itsnot great as we sont rceive any notificationwhen wereceove a tickrt
What do you like best about the product?
help doc is available on the ticket otself
What do you dislike about the product?
no notification onreceoving a new ticket
What problems is the product solving and how is that benefiting you?
ticketing tool, chat tool and calling all in one place
Reliable and Easy-to-Use Support Platform
What do you like best about the product?
What I like most about Zendesk is how easy it makes everything. The ticketing system keeps all customer conversations in one place, so nothing gets missed. It's simple to use, even if you're not super techy, and it helps you stay organized and respond faster. I also like that it works well with other tools we already use.
What do you dislike about the product?
Honestly, there’s not much to dislike, but sometimes it can feel a little slow when there are too many tickets open at once. Also, a few helpful features are locked behind higher-priced plans, which can be limiting for smaller teams. But overall, it’s still a solid tool that gets the job done.
What problems is the product solving and how is that benefiting you?
Zendesk helps manage customer queries in one place, so we don’t lose track of emails or messages. It keeps everything organized and easy to follow, which saves time and reduces confusion. It also helps the team work together better, since everyone can see updates in real time. Overall, it makes support faster and more efficient.
Very Intuitive and seamless UI
What do you like best about the product?
Zendesk Support Suite offers a clean, intuitive interface that makes managing customer queries seamless across multiple channels like email, chat, and social media. I especially like how easy it is to track, assign, and prioritize tickets using custom views and automations. The built-in analytics and reporting tools provide great insights into team performance and customer satisfaction. Integrations with tools like Salesforce and Jira also make it incredibly versatile for a growing support team.
What do you dislike about the product?
Some customizations require technical expertise or reliance on third-party apps. Additionally, the pricing can be on the higher side for small teams, especially if you need access to advanced features or multiple add-ons. The mobile app experience also feels limited compared to the desktop version.
What problems is the product solving and how is that benefiting you?
manage and organize customer queries from multiple channels in one place, eliminating the need to juggle between platforms. It has streamlined our ticketing process, improved team collaboration, and reduced response times. With automation and macros, repetitive tasks are handled efficiently, allowing us to focus more on complex issues. This has directly improved our customer satisfaction and support team productivity.
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