Zendesk Suite
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Zendesk support Suite
What do you like best about the product?
Zendesk is support providing tool by which we can handle customer query and provide proper support and make conversation over mails or create ticket . it also ticket creating tool. we can also run multiple type of calling like auto calling, predective calling , and call blast.
What do you dislike about the product?
Some adance features are avaliable on suscription based either montly or annually. it also reuire technical person to handle or fisrt time integrate with other dialer.
What problems is the product solving and how is that benefiting you?
By using zendesk we can handle customer requests by solving therir problems and creating tikcets whick make records of our customer support. These record are used for audit purpose in future by other admin account.
Zendesk if you are concerned about yuor clients satisfaction
What do you like best about the product?
Zendenkk as a helpdesk is the best form to attack clients issues with ypur product or services, its very customizable so it can fit with software support but it fits to other comoddities.
What do you dislike about the product?
it takes too mucho time to get started ith a helpdesk
What problems is the product solving and how is that benefiting you?
it solving the big fluence of clientes asking for support, and help to track de procees of solving the problem
Its simple and easy to use
What do you like best about the product?
I like the fact that different status tickets are filtered based on their status into different labels by default.
What do you dislike about the product?
It sometimes misses on refreshing till you are on the screen.
What problems is the product solving and how is that benefiting you?
Zendesk helps us getting organized with the tickets and streamlines the workflow for us.
Best Support Platform with best customer builds
What do you like best about the product?
It is a very simple but robust solution which has multi channel support & has very good customisation.
What do you dislike about the product?
It has very heavy pricing as compared to other tools
What problems is the product solving and how is that benefiting you?
It is solving very key problems like customer satisfaction & collab between separate teams
Powerful all in one suite
What do you like best about the product?
It’s easy to use and organise workflows for support
What do you dislike about the product?
It’s a little pricey and has lots of bells and whistles that is not necessarily needed
What problems is the product solving and how is that benefiting you?
It’s is improving customer support as everything can be tracked
Intelligent Support
What do you like best about the product?
Centralizes all customer conversations into one platform.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
What do you dislike about the product?
Can feel complex for new users.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
What problems is the product solving and how is that benefiting you?
Brings all customer queries into one place.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
It's a really great tool
What do you like best about the product?
The user experience is really simple as the tool is easy to use.
What do you dislike about the product?
It actually works well for me, no complaint so far.
What problems is the product solving and how is that benefiting you?
The tool is use to log cases for our helpteam to support team members
Highly Beneficial, Reliable Support Tool
What do you like best about the product?
I find Zendesk Support Suite very beneficial and useful. I appreciate the valuable insights it provides. The overall experience with the software is so good that I don't feel the need to use any other tools alongside it. Everything about it works well for my needs.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
n/a
I have been using Zendesk for more than 3 years now, I find it to be very user friendly.
What do you like best about the product?
1. It's user-friendly interface
2. Self explanatory
3. Management of internal and external queries
2. Self explanatory
3. Management of internal and external queries
What do you dislike about the product?
Nothing at the moment. But may be looking at improving it's functionalities as per the market trends.
What problems is the product solving and how is that benefiting you?
Auto closing tickets and integration with some of our internal apps.
Good Product, just wasnt in our price range
What do you like best about the product?
Its a great product for medium and large businesses, however smaller businesses it may fall outside of the price range for startups. Love all its features and its ease of use however and well definitely be back in the future.
What do you dislike about the product?
I do wish their was a better Small/Startup business solution that was priced accordingly. Most features worked great.
What problems is the product solving and how is that benefiting you?
Its a great ticketing system that tied into M365 well, and reported great.
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