Zendesk Suite
ZendeskExternal reviews
6,483 reviews
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Excellent Support Experience with Zensdesk: Professional and Prompt Assistance
What do you like best about the product?
It is great for managing customer interactions across multiple channels in one place. The interface is intuitive, and the automation features help streamline workflows, saving a lot of time. It's an excellent tool for providing fast and personalized support without any issues. We can easily integrate it with other tools. We have been using this tool for both customer support and internal escalations and it's really easy to implement.
What do you dislike about the product?
Somtimes It takes few minutes to load when multiple tabs or ticket tabs was opened. It's not an system issue though.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us efficiently manage bug tickets by centralizing tracking and prioritization. Its automation routes issues to the right team, speeding up resolution and ensuring nothing is missed. This streamlines our workflow and improves response times.
Zendesk Support Suite Has Kept Business Flowing
What do you like best about the product?
I like that this platform can be synced with others. Being able to have ZD speak to Slack has ensure seamless communication for all tickets.
What do you dislike about the product?
I do wish it were easier to search for older tickets without having to scroll through so many with simliar names/phone numbers.
What problems is the product solving and how is that benefiting you?
I like that there is a central place to access all of these functions. The chat support has been especially useful when it comes to client interaction. Some days calling into clinics can be time-consuming and overwhelming. Having a chat option allows Clients to have greater control over their interaction with our company.
Zendesk
What do you like best about the product?
Zendesk is a great tool for helping customers. It lets you manage tickets, offer self-help options, and track customer interactions. This makes it easy to provide quick and helpful support.
What do you dislike about the product?
Zendesk can be tricky to learn, especially for new users. Setting it up and customizing it can be complicated, and you might need some technical help.
What problems is the product solving and how is that benefiting you?
Zendesk helps you manage customer support across different channels like email, chat, and social media. It makes it easier to respond to customer questions quickly and efficiently, and it provides tools to help you understand your customers better.
Zendesk: Paving the Way for the Future of Customer Service
What do you like best about the product?
I love how easy it is to use Zendesk and how it effortlessly connects me to other departments to address my concerns through its advanced ticketing system!
What do you dislike about the product?
While Zendesk is user-friendly and highly helpful daily with our concerns, it also does have a few drawbacks like limited options in their dropdown menus. Additionally, there are occasional short maintenance periods or downtimes. However, the customer support team is always responsive and resolves our issues promptly.
What problems is the product solving and how is that benefiting you?
It has been especially helpful for managing large-scale concerns and complaints from our employees. Since we're all working remotely, we no longer have to email multiple people. Zendesk streamlines the process by automatically directing issues to the appropriate team or department which is a major benefit for me and my team!
Zendesk Review
What do you like best about the product?
Its unified platform simplifies ticket management, enabling efficient customer support across multiple channels.
What do you dislike about the product?
Customization can be complex, and pricing may feel high for small teams.
What problems is the product solving and how is that benefiting you?
Zendesk combines email, chat, calls, and social media interactions into a single interface, streamlining all customer support channels.
Great Support Tools All in One Place
What do you like best about the product?
I think it is great to use Zendesk Support Suite as it has all the tools in one place to manage tickets (support requests) from incoming customers or internal personnel to also being able to reach out internally to other teams so is their help is needed on a request. It also links/connects with Jira so any related tickets can be easily viewed with a click. The ticket urgency and SLA are also well-organized so it can be sorted by priority of customers and issues.
What do you dislike about the product?
There aren't much real downsides. The only issue is when a particular team does not have access to ZD.
What problems is the product solving and how is that benefiting you?
It is solving the management of customer support and service, and it is a benefit as it is all organized very well in one place, where multiple teams can view specific customer issues and requests.
Zendesk makes ticketing much simplier
What do you like best about the product?
What I like best about the Zendesk Support Suite is its comprehensive and flexible approach to customer support. The platform integrates a variety of support channels—email, chat, social media, phone, and even messaging apps—into one centralized hub, making it easy to manage all customer interactions in a single place.
What do you dislike about the product?
While Zendesk Support Suite offers a powerful and comprehensive set of features, there are a few drawbacks that users sometimes encounter. One common issue is the pricing complexity—Zendesk can be expensive, especially for growing businesses, as many advanced features are locked behind higher-tier plans, making it difficult for smaller teams on a budget to fully justify the cost.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving several key problems related to managing customer support at scale. One of the main issues it addresses is the fragmentation of customer communication channels. With Zendesk, all interactions whether they come via email, chat, social media, or phone are centralized in one platform.
Zendesk User Review
What do you like best about the product?
Zendesk allow us to manage user concern in real time via email and chat. There is also Macro that you can create to automatically fill out the fields.
What do you dislike about the product?
There is no auto refresh on your ticket bucket, you need to manually press the refresh button on the View side panel.
What problems is the product solving and how is that benefiting you?
Teams can work together more effectively within the shared ticket. Tracks metrics to improve service delivery. Zendesk help us do our jobs better that leads to greater job satisfaction.
Zendesk Features
What do you like best about the product?
For me, what I like in Zendesk is easy to understand how to operate this. Also, the best thing is, you can access the Zendesk in any device and anywhere.
What do you dislike about the product?
For me, one I dislike in Zendesk is some ticket cannot find even we tried to search. Also don't have guidelines for newbie user.
What problems is the product solving and how is that benefiting you?
For me, Zendesk is helping me to find the all ticket that what I needed and can apply the filtering. Also Zendesk have a macro so we can able to bulk the ticket easily
Ease of End User Support with Zendesk Support Suite
What do you like best about the product?
As an IT Desktop Support Engineer, It is easy to use and navigate the Zendesk Support Suite especially on how to manage tickets. It saving me valuable time using the bulk ticket update features and customizable macros for repetitive task.
What do you dislike about the product?
For me, I don't like about Zendesk Support Suite, It does not have a automatic page refresher function, it's challenging for me to monitor the incoming and open tickets on our bucket especially as an IT Desktop Support Engineer.
What problems is the product solving and how is that benefiting you?
For me as Level 2 Support, It's time-saving, with the use of customizable macros and bulk ticket updates, I can manage the ticket efficiently while ensuring the SLAs and avoiding ticket breaches.
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