Zendesk Suite
ZendeskExternal reviews
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Easy to use and trust
What do you like best about the product?
the thread feature in emails is great for keeping track of conversations
What do you dislike about the product?
I dislike possibly the UI. It seems older
What problems is the product solving and how is that benefiting you?
It helps me connect to support as soon as i need it
Zendesk Support Suite Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified interface that brings together email, chat, social messaging, and voice in one place. The automation tools, customizable ticket workflows, and powerful reporting features significantly improve agent productivity and customer satisfaction. It’s also easy to integrate with third-party tools and CRMs, which makes it a flexible solution for various support needs.
What do you dislike about the product?
Certain advanced features are only available in premium plans, which might not be financially viable for smaller teams or startups
What problems is the product solving and how is that benefiting you?
I use Zendesk Support Suite for integration purposes as a developer, working on custom solutions tailored to one of my client's support operations.
Zendesk is pioneer in customer service that provide many other features as well
What do you like best about the product?
Zendesk is easy and convenient option for anyone who is not familiar with CRM tools. It ensures you get timely notification when there is customer in line. Easy ticket forwarding system to send the concern to higher authority.
What do you dislike about the product?
I dislike the dashboard or UI of Zendesk. I believe it could be better because one can get confuse if there is chat and other tasks to do on the dashboard.
What problems is the product solving and how is that benefiting you?
Zendesk helps in providing top notch customer support. It helps in giving timely response and retaining customer. Updating the team about customer support concerns.
One Stop Customer Experience
What do you like best about the product?
AI features in Zendesk are amazing alongside with Zendesk CCas and a lot fo new features and the company is evolving to provide the best in class customer experience solutions to it's clients
What do you dislike about the product?
The reporting is bad, but they are getting better with realtime reporting and there are few limitations on talk for their voice which I think they shoudl definitely look at alternatives
What problems is the product solving and how is that benefiting you?
Zendesk solves a lot of problems for us in answering customer queries for B2B and B2C, lead generation, Reporting, Messaging, social and calls. We can write AI procedures to increase efficiency of agents and automation scope is also very high on Zendesk.
Great way to connect worldwide
What do you like best about the product?
You can connect worldwide. In my profile i can call worldwide to our vendors, banks, clients and it keeps a track as well for every call with recording for audit purposes and various categories as well.
What do you dislike about the product?
Reports and dashboards are difficult to download and view.
What problems is the product solving and how is that benefiting you?
Its recording all calls and emails which i use for audit purposes and improvements
Good to have Support Tool
What do you like best about the product?
Zendesk's support suite is one of the best in the market, and I, as a user, was using its Email and Chat support, both of which had a good flow. The platform is self-explanatory and easy to use, making it easy to learn about by simply viewing its interface.
What do you dislike about the product?
Sometimes the tool used to lag a bit, but moreover it's a good tool
What problems is the product solving and how is that benefiting you?
Zendesk is solving a manual way of support via automation, it eases the efforts, it has a knowledge base which helps as a self-support to clients.
Awesome
What do you like best about the product?
It has a very fabulous & fantastic UI & easily navigate to all the required features, I recommend everyone should go through it if the are ever have used Zendesk before.
What do you dislike about the product?
As of now nothing, but yeah it can improve more in the future
What problems is the product solving and how is that benefiting you?
Specific Frontend Issue & easy customer support reach
CRM with almost everything you need
What do you like best about the product?
It’s ability to customise and specially the UI which is refreshing as compared to other similar capabilities CRM.
What do you dislike about the product?
The UI seems to be slow sometimes even with decent internet connection. But overall nothing big to dislike
What problems is the product solving and how is that benefiting you?
We have integrated our complex backend with zendesk UI to manager our customer and sites
Empowering Our Team with Seamless Support
What do you like best about the product?
We've been using Zendesk Support Suite for several months now, and it’s been a game-changer for our customer service operations. The interface is intuitive, the automation options are incredibly helpful, and it allows our team to stay organized and respond faster — without losing that human touch.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What do you dislike about the product?
The interface can be a bit complex for new users, and advanced customization options are somewhat limited. Pricing also adds up quickly as you scale. Support response times could be faster.
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer queries efficiently by centralizing communication across channels. It streamlines support, improves response time, and ensures no request falls through the cracks — boosting both team productivity and customer satisfaction.
Zendesk: Living Manifestation of Customer Service
What do you like best about the product?
Zendesk's ever evolving UI/UX provides a crystal clear clarity which not only meete an individual's business requirements but it helps users to improvise their work,
What do you dislike about the product?
Do whatever it takes to ensure Zendesk's game changing functionalities do not falter real time.
What problems is the product solving and how is that benefiting you?
Zendesk is the rapidly in the process of becoming the best and not one of the best.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
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