Zendesk Suite
ZendeskExternal reviews
6,483 reviews
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Zendesk was a breath of freshair.
What do you like best about the product?
I love the user interface.It is easy to decipher unlike most rival programs.I also love the functional value Zendesk gives :allowing smooth,effective conversation between agents.
What do you dislike about the product?
I think Zendesk is somewhat complicated.Difficult to do customizations without some tech savvyness.
What problems is the product solving and how is that benefiting you?
It helped us respond to customer query faster and much more efficiently.We never had a case of a query being sent in,without a response from an agent.
Recommendations to others considering the product:
Do a test trial first and see how much it works with you.
Zendesk Reciew
What do you like best about the product?
We have always liked zendesk as an all in one solution.
What do you dislike about the product?
No real issues encountered during our time.
What problems is the product solving and how is that benefiting you?
Speed
Very good for support
What do you like best about the product?
Software is very good and support team is always helpful
What do you dislike about the product?
I don’t have anything...may be the price?
What problems is the product solving and how is that benefiting you?
Using for customer care support
Zendesk makes tracking tickets a breeze
What do you like best about the product?
Zendesk keeps all incoming emails organized nicely and allows each user to easily track their tickets.
What do you dislike about the product?
It could be easier to navigate between other users tickets in order to follow up on issues.
What problems is the product solving and how is that benefiting you?
This helps manage our customer support emails.
Zendesk is a great tool!
What do you like best about the product?
I like that you can set up rules and automation that makes sense for your business.
What do you dislike about the product?
I don't like that its hard to know when you have added or removed people from the thread and know what they can or can not see.
What problems is the product solving and how is that benefiting you?
Better measurements of SLAs and improved customer satisfaction. Easy way for customers to review their experience through support. It allows us to reach out proactively to unhappy customers.
Zendesk is helpful but a little clunky
What do you like best about the product?
Overall, I like that Zendesk has lots of options for integrations and various features.
What do you dislike about the product?
The lack of options for handling duplicate or related tickets. It’s very manual to link them all together in order to keep similar cases all together.
What problems is the product solving and how is that benefiting you?
We solve general customer support questions across various departments.
Great system for handling Support ticket
What do you like best about the product?
I like that I am able to be notified when there have been updates to the ticket, and being able to write internal notes vs. public notes.
What do you dislike about the product?
We've been having a few problems lately with getting notified internally when a Support ticket is submitted. But this has been minor. Overall, the platform works very well for us.
What problems is the product solving and how is that benefiting you?
My coworkers and I are able to communicate internally and externally very quickly in order to resolve our clients' issues. Being able to track the tickets internally across the organization, to see instant confirmation the ticket has been received and to sync it with Salesforce in order to tier out clients has been amazing.
Zendesk Review
What do you like best about the product?
I inherited a Zen support desk when I moved position in the company, and I have to admit, I have been looking around to try and mov form it, but only so I can create a sort of stamp in the role. Currently I haven't found any contender for simplicity for the agents and customers, and that has to be a good thing for Zendesk.
I also found their support is top notch - as I mentioned, I inherited this system from the previous head of Support and so I had to learn all the basics, I've logged my fair share of tickets to the zen support people and they always get back to me very promptly - I would say 90% of my queries are answered in roughly two or three exchanges. It seems very personal and thats something that counts when you have to edit and manipulate reports for managers to look over.
I also found their support is top notch - as I mentioned, I inherited this system from the previous head of Support and so I had to learn all the basics, I've logged my fair share of tickets to the zen support people and they always get back to me very promptly - I would say 90% of my queries are answered in roughly two or three exchanges. It seems very personal and thats something that counts when you have to edit and manipulate reports for managers to look over.
What do you dislike about the product?
The Customer portal seems to look quite old fashioned, I would really like for them to be able to see the ticketing system as I do, maybe give them light agent style view?
What problems is the product solving and how is that benefiting you?
Customer ticketing is good, and so is the ability to create your own reports
Recommendations to others considering the product:
I've looked through quite a few different tools, so far Zen is the best in terms of support and reporting.
Zendesk Support, great solution for everyone
What do you like best about the product?
On my bussines I'm using that software quiet long time. I have nothing but good things to say for this software, its easy to use, constantly updated, large supported and makes it easy and possible to finished a lot of complex of tasks with ease.
What do you dislike about the product?
I will be honest with you. But its not so loud as Dislike. Maybe for some reason its can be price. But we all know as we are pay for what we can get!.I guarantee you won't sorrow about it.
What problems is the product solving and how is that benefiting you?
It's nice getting all customer requests from one place than of getting numerous client emails. I like that it organizade everything and keep you liable by having appoint ticket numbers that you can track and develop on if requied.
Recommendations to others considering the product:
I recommend, to try this software solution for a great way to monitor clien maintain of your company and review the chatackter of requests your company take. It is easy to use and afford reporting that can be very useful.
Live for ZenDesk
What do you like best about the product?
I love that I get a copied on each email for a ticket I am a part of! It is an accurate way to keep track of information.
What do you dislike about the product?
I do wish the search engine on the program was a little "smarter". Sometimes I struggle to find a ticket.
What problems is the product solving and how is that benefiting you?
Filling the gap of communication between our stores and our support system. It is beneficial to house all important information in one system.
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