Zendesk Suite
ZendeskExternal reviews
6,483 reviews
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Simple customer service manager
What do you like best about the product?
Thanks to the Zendesk interface it's easy to organize and manage all the tickets and requests of your customer care. We love the possibility that Zendesk offers to assign specific tickets to specific members of the team in total automation. Also the reporting area is one of the best we ever encountered.
What do you dislike about the product?
For some reasons I think that the pals at Zendesk leave out of the door some basic functionalities that can help your work. For example would be great to have the ability to sign tickets age into reports.
What problems is the product solving and how is that benefiting you?
Since we begin to deal daily with customer care, Zendesk helps us to organize tickets and be fast in replies. Manage the customer service is easy and time saver.
Recommendations to others considering the product:
Depends on your needs, Zendesk Support can be the holy grail of your success or just another platform that consume your budget. I highly reccomend you to try its trial and see if it fits your needs.
Best Help desk tool in the market
What do you like best about the product?
Easy to use and implement. Great User interface.
What do you dislike about the product?
Cost of implementing and maintainace can get expensive
What problems is the product solving and how is that benefiting you?
Help desk needs
Recommendations to others considering the product:
Highly recommended. Best in Business
Excellent Customer Support Platform
What do you like best about the product?
This app is well designed. It has a great UI. The search functionality and integrations also makes it a great platform to use.
What do you dislike about the product?
Can get messy - for example, if you have too many views
What problems is the product solving and how is that benefiting you?
We are able to rapidly solve customer issues and determine what types of problems are trending.
Recommendations to others considering the product:
Great tool.
Zendesk is a simple easy to use tool for providing customer support
What do you like best about the product?
Zendesk is simple and easy to use. It is an efficient way to manage customer support.
What do you dislike about the product?
Zendesk is separate from other CRM tools. There is integration with Salesforce, but it's not the same as having all the data in one place.
What problems is the product solving and how is that benefiting you?
We previously used Zendesk for managing customer support interactions.
Recommendations to others considering the product:
Good simple tool for managing customer support.
Simple and Effective
What do you like best about the product?
macros work very well and are powerful and quick
What do you dislike about the product?
I think the reports are awkward to setup
What problems is the product solving and how is that benefiting you?
IT Support
Very easy to keep organized
What do you like best about the product?
The ability to integrate with Hubspot, it is also super easy to manage with a team of 10 people . It is also super handy for it's suppoer. Our team always gets the help it needs.
What do you dislike about the product?
Slow to load sometimes, it could certainly be faster, however that is a very minute thing. Not a big issue.
I also think that the interface could use work, a bit confusing at times.
I also think that the interface could use work, a bit confusing at times.
What problems is the product solving and how is that benefiting you?
Support for our users. We have a ton of people that need help using the system for the first time so we use zendesk to open support tickets and help them out with a things .
Recommendations to others considering the product:
N/A
Great product!
What do you like best about the product?
I really like how easily you can manage the different support tickets.
What do you dislike about the product?
I sometimes find that there are too many options to manage the tickets.
What problems is the product solving and how is that benefiting you?
The benefits are definitely being able to tell if the support is urgent or not urgent. It helps us manage all the tickets that come in.
A popular Web chat software
What do you like best about the product?
I like it's easy change history management with tagging facility. We can compare from chat history of any specific visitor it means a pure behavioral tracking for returning visitor. I tag the chat conversation with specific keywords like sales , advanced feature requested , bug complained , training session requested etc.
What do you dislike about the product?
I am not able to see anything bad here, that's why I am giving this software 9 out of 10.
What problems is the product solving and how is that benefiting you?
Zendesk chat gives us the advantage to interact with visitors in the real-time .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
Recommendations to others considering the product:
Zendesk chat i.e our old Zoopim s a perfect app to engage our web visitors and have a real time interaction . It ultimately helps our branding strategies once they interact through their social media tools.
Zendesk Support
What do you like best about the product?
It's super easy to use, and makes working with customers mostly seamless.
What do you dislike about the product?
There seems to be some missing pieces, like how it hides CC'd people on an email. There's some room for growth that I think they're missing out on.
What problems is the product solving and how is that benefiting you?
Answering our customers in a timely manner. How efficient we can be, over all.
Offer support fast and easy.
What do you like best about the product?
Knowledge base and support tickets. Our entire support system is built around using Zendesk for a knowledge base, we have a lot of how-to articles and developer documentation. Zendesk makes it easy to publish and update those articles quickly.
What do you dislike about the product?
Customizability. There is not a lot of ability to customize layout and options, especially at the smaller plan level. Also, when creating knowledge base articles you can't add custom CSS.
What problems is the product solving and how is that benefiting you?
We collect all support and feedback via Zendesk within our web application and mobile apps. The ability to integrate via the API has made it easy to provide a natural experience for our user.
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