Zendesk Suite
ZendeskExternal reviews
6,515 reviews
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Zendesk is great for supporting multiple devices and multiple locations.
What do you like best about the product?
I love the ease of searching old tickets. Email search at work can be a slow process but searching Zendesk is easy and quick.
What do you dislike about the product?
I don't currently have any dislikes for zendesk.
What problems is the product solving and how is that benefiting you?
I oversee 5 locations with over 600 devices so this is great for tracking device issues/rmas.
Recommendations to others considering the product:
Great for Technical support.
Good Support Tool
What do you like best about the product?
My company previously used Zendesk, but switched to Desk.com for the Salesforce integration. I like Zendesk better. They have a more easy-to-use interface for managing and collaborating on customer support tickets. They also have a better interface for customer support pages.
What do you dislike about the product?
I really can think of no dislikes for Zendesk.
What problems is the product solving and how is that benefiting you?
Helps companies keep organized with support tickets all in one place. Allows for easy collaboration on tickets, so not just one person owns a case. As a manager, offers great insights into team performance on tickets.
Great ticket management and prioritisation platform
What do you like best about the product?
I love how Zendesk integrates with various different platforms.
What do you dislike about the product?
Reporting - sometimes it's a little tricky to do
What problems is the product solving and how is that benefiting you?
Customer support issues, prioritisation of work, customer satisfaction and reduce ticket resolution times.
Recommendations to others considering the product:
I think that purely because Zendesk integrates with so many other tools such as Salesforce/ Intercom and the automated emails this tool really is something that can work it's way into your daily life for when managing customer support. The support portal is also a great feature for our customers.
Great customer support tool.
What do you like best about the product?
Easy to manage tickets from customers amongst staff.
What do you dislike about the product?
Doesn’t always notify you when a customer responds.
What problems is the product solving and how is that benefiting you?
Helps us solve issues quickly.
very helpful
What do you like best about the product?
great training available, easily adheres to current programs.
What do you dislike about the product?
the free trial is not long enough to get to utilize all features
What problems is the product solving and how is that benefiting you?
friction-less experience for our customers during out of office hours
Solid Support Tool
What do you like best about the product?
Zendesk is easy to use and set up. It also scales well with your support organization.
What do you dislike about the product?
Salesforce integration is weak, only allowing visibility of tickets, but little other value. In addition, the emails generated from the tickets are formatted excruciatingly painfully, making it nearly impossible to keep up with threads on long tickets.
What problems is the product solving and how is that benefiting you?
We use Zendesk for customer support. Zendesk has made it easy to keep track of tickets and escalations.
Recommendations to others considering the product:
Evaluate all options, but Zendesk is a clear leader for me, small nits aside.
The best customer service ticketing system
What do you like best about the product?
I like the way we can filter tickets here depending on custom tags we added.
I like the feature wherein we can have a parent ticket and child tickets. Very useful when sending mass e-mails to certain number of recipients.
I like the feature wherein we can have a parent ticket and child tickets. Very useful when sending mass e-mails to certain number of recipients.
What do you dislike about the product?
Theres no desktop based application. Everything is browser based when you are working, although they have mobile app, but not all features are available there
What problems is the product solving and how is that benefiting you?
Providing technical support, customer service.
Recommendations to others considering the product:
Very easy to use ticketing system
Zendesk does the job!
What do you like best about the product?
I like the ease of use in keeping customer conversations neat and tidy, as well as the notes section. Getting into Zendesk (especially creating your own macros) is a bit of a learning curve, but just fine once you get the hang of it.
What do you dislike about the product?
I don't like how I'm unable to redact customers' sensitive information such as IDs if included in-line in an email. I end of having to delete the entire email and open up a brand new conversation.
What problems is the product solving and how is that benefiting you?
Zendesk has been a good stand-in for Kustomer, which we moved away from earlier this year.
It stores our helpdesk articles in an easy-to-navigate database, and is pretty intuitive with documenting customer conversations.
It stores our helpdesk articles in an easy-to-navigate database, and is pretty intuitive with documenting customer conversations.
Recommendations to others considering the product:
Go for it! If you need somewhere to go for support FOR the support, Zendesk is it! User friendly!
Zen desk review
What do you like best about the product?
I like the ability to update and stay in communication with customers
What do you dislike about the product?
I dislike that price of zen desk and some of the f the integrations
What problems is the product solving and how is that benefiting you?
Able to have mother way to search and use ticketing system
Recommendations to others considering the product:
Great product
This has allowed us to cover a bigger area of support
What do you like best about the product?
This has allowed us to cover a bigger area of support
What do you dislike about the product?
Really there is not much. It works very well
What problems is the product solving and how is that benefiting you?
To be able to quickly answer questions.
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