Zendesk Suite
ZendeskExternal reviews
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I’ve used this on the company’s website for testing purposes and it passes the usability test easil.
What do you like best about the product?
It’s very minimalistic, there when you need it and out of sight when you don’t.
What do you dislike about the product?
There is really nothing I can say I didn’t enjoy about it. It just works
What problems is the product solving and how is that benefiting you?
Helping customers navigate to make reservations online or by phone.
Online ticketing system
What do you like best about the product?
How easy it is to manage email service ticket. I like very much the possibility to manage all cases in a single platform, keeping track of all related customer's communications.
What do you dislike about the product?
It need advanced skill to manage complex worklows and SLAs for different group of clients.
What problems is the product solving and how is that benefiting you?
Help Desk and Customer support
CSM that work with Zendesk
What do you like best about the product?
It is pretty easy is to create a support section for our website (the gateway to our platform).
The ability to communicate with the customers and with the Support team on the same platform is amazing.
In addition, there are lots of APPS/integrations that can be added we are awesome. Apps like customer status, customer information etc.
Bottom line - In our company, different teams (support, R&D, CS) can work together and communicate clearly and effectively with our customers in one single point of truth.
The ability to communicate with the customers and with the Support team on the same platform is amazing.
In addition, there are lots of APPS/integrations that can be added we are awesome. Apps like customer status, customer information etc.
Bottom line - In our company, different teams (support, R&D, CS) can work together and communicate clearly and effectively with our customers in one single point of truth.
What do you dislike about the product?
I think that the UX can be dramatically improved. Esappacitly for customer-facing end-user experience (the Non-technical customers).
In addition, the WYSIWYG - should be dramatically improved as well. in 2018, we must have the ability to paste images easily (and not via attachments).
In addition, the WYSIWYG - should be dramatically improved as well. in 2018, we must have the ability to paste images easily (and not via attachments).
What problems is the product solving and how is that benefiting you?
Support Tickets management and ticket communication (both internally and externally).
Recommendations to others considering the product:
I heard that Zendesk is easy to implement. The value of using Zendesk is great.
Easy ticket management system
What do you like best about the product?
It is the best tools for sharing support responsibilities with other employees and solutions can be easily linked or added to customer responses.
What do you dislike about the product?
It takes time to generate any ticket and sometime I faced the tickets were merged because of no reason or other technical issues.
What problems is the product solving and how is that benefiting you?
We use it in our company as a support section for our website. If anyone needing help, we goes there.
Easy ticket management and tracking of the tickets are well developed.
Easy ticket management and tracking of the tickets are well developed.
Recommendations to others considering the product:
Of course, anyone is looking for the ticket management system , is a good option for them
Quick response
What do you like best about the product?
They answer my questions so I can get back to work.
What do you dislike about the product?
Slow at certain time periods. Waiting for an answer can be long sometimes.
What problems is the product solving and how is that benefiting you?
Verifying info.
Zendesk is great for supporting multiple devices and multiple locations.
What do you like best about the product?
I love the ease of searching old tickets. Email search at work can be a slow process but searching Zendesk is easy and quick.
What do you dislike about the product?
I don't currently have any dislikes for zendesk.
What problems is the product solving and how is that benefiting you?
I oversee 5 locations with over 600 devices so this is great for tracking device issues/rmas.
Recommendations to others considering the product:
Great for Technical support.
Good Support Tool
What do you like best about the product?
My company previously used Zendesk, but switched to Desk.com for the Salesforce integration. I like Zendesk better. They have a more easy-to-use interface for managing and collaborating on customer support tickets. They also have a better interface for customer support pages.
What do you dislike about the product?
I really can think of no dislikes for Zendesk.
What problems is the product solving and how is that benefiting you?
Helps companies keep organized with support tickets all in one place. Allows for easy collaboration on tickets, so not just one person owns a case. As a manager, offers great insights into team performance on tickets.
Great ticket management and prioritisation platform
What do you like best about the product?
I love how Zendesk integrates with various different platforms.
What do you dislike about the product?
Reporting - sometimes it's a little tricky to do
What problems is the product solving and how is that benefiting you?
Customer support issues, prioritisation of work, customer satisfaction and reduce ticket resolution times.
Recommendations to others considering the product:
I think that purely because Zendesk integrates with so many other tools such as Salesforce/ Intercom and the automated emails this tool really is something that can work it's way into your daily life for when managing customer support. The support portal is also a great feature for our customers.
Great customer support tool.
What do you like best about the product?
Easy to manage tickets from customers amongst staff.
What do you dislike about the product?
Doesn’t always notify you when a customer responds.
What problems is the product solving and how is that benefiting you?
Helps us solve issues quickly.
very helpful
What do you like best about the product?
great training available, easily adheres to current programs.
What do you dislike about the product?
the free trial is not long enough to get to utilize all features
What problems is the product solving and how is that benefiting you?
friction-less experience for our customers during out of office hours
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