Zendesk Suite
ZendeskExternal reviews
6,483 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A time with Zendesk
What do you like best about the product?
A simple and easy to use application , with keyboard shortcuts for faster response
What do you dislike about the product?
Web Based - relies on browser and internet for performance
What problems is the product solving and how is that benefiting you?
All IT related issues. Keeps a good track of things done
Zendesk - Streamline your CS
What do you like best about the product?
Gives the impression of a larger customer service team that we actually have.
What do you dislike about the product?
Don't like that the email notifications of tickets do not give me the contact info of the customer directly
What problems is the product solving and how is that benefiting you?
Integrated help desk support for our applications that fall under our parent company QuietStream Financial (including Investor Management Services)
Great for Organization
What do you like best about the product?
Great way to keep customer support requests organized and in order. Private notes feature so that multiple people can communicate on a ticket without the customer actually seeing it which is great for communicating while preventing customer confusion.
What do you dislike about the product?
When being forwarded a ticket via email you cannot actually see any information about the user or click a link so you have to manually log in to Zendesk to view it.
What problems is the product solving and how is that benefiting you?
Helps keep ticketing and support requests organized. Easy to use way of documenting support requests, as customers only need to send an email and the ticket will automatically be logged so it is also partially self servicing.
Zendesk Review
What do you like best about the product?
Quickly able to find support tickets logged by customers
What do you dislike about the product?
It can be hard to find a certain ticket when searching with a broad keyword
What problems is the product solving and how is that benefiting you?
Tracking customer problems internally, communicating with customers in one location, and answering their issues.
Quick notifications and easy tracking
What do you like best about the product?
We can easily filter using the keywords and tag other colleagues in specific chain conversations without alerting our clients that we're discussing internally about their queries. The tags are also great because we can easily create new subjects when something comes up. We can also use as many tags as necessary depending on the subject matter of the conversation. The follow-up we do using the tags makes it easier to do just that.
What do you dislike about the product?
When you're tagged in a conversation, there's no standalone alert that notifies me about being tagged in something. Additionally, once I find the tag I have to look in the conversation about where the specific tag is instead of being taken directly to the specific tag. Lastly, this may be on our end, but I dislike the format of how ticket responses come in to my company inbox. The design is not attractive and looks like a machine answering. Again, this could be how we've configured our settings.
What problems is the product solving and how is that benefiting you?
We are able to listen to our customer and track in a consistent manner what issues are the most prevalent and what were the steps taken to solve each issue. As we grow our business and try different strategies, we can revert back to what measures or steps were taken in certain situations to be able to implement them as company standards. Also, we are able to follow-up in a timely and organized manner.
Recommendations to others considering the product:
Agree within your company about the tags you wish to use -- make sure it's unanimous!
Great ticket management tool
What do you like best about the product?
I like that ZenDesk has a template gallery for your customer support website. The templates are beautiful and minimalist.
What do you dislike about the product?
I don't love the mobile interface because it limits how respond to tickets.
What problems is the product solving and how is that benefiting you?
Zendesk has been great at streamlining our support requests. It's so easy to launch and easy to manage multiple users.
Zendesk has been a step up from our previous ticketing system
What do you like best about the product?
We are now able to easily add end users to tickets. They see all our updates through emails as well as follow up calls.
What do you dislike about the product?
The service itself is hosted on the web. We would like the option to house the application inhouse.
What problems is the product solving and how is that benefiting you?
Zendesk helps up keep track on IT related issues within our organization. It has helped us prioritize our tickets so that our limited resources are focused appropriately.
Zendesk-Great tool for helpdesk
What do you like best about the product?
Ease of use and ability to integrate with other applications.
What do you dislike about the product?
Layout of fields.on desktop version of Zendesk can be improved a bit.
What problems is the product solving and how is that benefiting you?
Help desk and customer service is now easier using Zendesk.
User friendly
What do you like best about the product?
The ease of use was the best part about this software. I also really like the tracking and live analytics feature - it helps me provide customers with better service because I can see their information right there.
What do you dislike about the product?
I did not like how new chats get created every time the chat gets disconnected. I wish the software will automatically recognize the user and continue with the previous chat after being disconnected.
What problems is the product solving and how is that benefiting you?
We use Zendesk Chat to allow our users to communicate with us any issues they are having with our product. We also are able to provide better customer support by being easily accessible to our users and they can ask questions anytime!
Recommendations to others considering the product:
Zendesk Chat is a great addition to your customer support needs!
Great task tool
What do you like best about the product?
It was easy to use and visually appealing.
What do you dislike about the product?
It was a little dated in terms of navigation
What problems is the product solving and how is that benefiting you?
See tasks and projects across the organization and assign roles to each task leader
Recommendations to others considering the product:
N/a
showing 2,561 - 2,570