Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Really good value for what you get.
What do you like best about the product?
I find the interface to be simple and easy to use. Its straight forward and easy to get working quickly. Also it has a load of integrations with different apps.
What do you dislike about the product?
Permissions can only be achieved by purchasing enterprise which is a bit of a pain. For eg you have to buy enterprise to restrict IPs or have auditing, which could be a jump from $20/year to $99/mth which is a bit daft. Security should come free of charge and other non-security features should be part of the different plans.
What problems is the product solving and how is that benefiting you?
It allows customer issues that need to be resolved to be coordinated.
Recommendations to others considering the product:
The email integration and web access make it a very simple to use platform, with a user friendly UI.
Zendesk for support tickets and help center
What do you like best about the product?
Zendesk is easy to use and easy to set up. The learning curve is basically nothing so new team members can easily jump right in. I can also provide access at a team level for our partners to manage their own company / team tickets.
What do you dislike about the product?
The worst thing about Zendesk is really the mobile app. It's not intuitive to search or easy to use comparable to their desktop site.
What problems is the product solving and how is that benefiting you?
It is our ticketing solution for technical customer support. It allows us, as a team, to easily track and manage communication with out partners.
Best chat service for your organization! star
What do you like best about the product?
- Chat window directly on our website. - Easy to use, aesthetic and moreover affordable - Automatic message to facilitate recurrent questions
What do you dislike about the product?
- Sometimes when you log out it doesn't work. The service stays available on the site web even though nobody is there to answer
What problems is the product solving and how is that benefiting you?
We were looking for a way to offer live support to our customer. We already offered to call or email us, but chat was more efficient.
Recommendations to others considering the product:
I would recommend you contact them! They offer a great service and are going to answer any questions you can have.
Very good software
What do you like best about the product?
Zendesk makes it very easy to talk to customers and get feedback right away. It is very useful for our customer service and customer relations program.
What do you dislike about the product?
Sometimes I don't like the way it comes through in email as it can go straight to spam.
What problems is the product solving and how is that benefiting you?
Customer relations
Zendesk is user friendly
What do you like best about the product?
Although support on the other side of zendesk may not know what they’re doing, the application itself is simple enough to figure out without any training.
What do you dislike about the product?
Having worked on the support side and on the requestor side of zendesk, there isn’t much that I dislike. Working on the support side, I suppose I would’ve liked a simpler way to organize tickets.
What problems is the product solving and how is that benefiting you?
In the position I’m in currently, we’re able to send suggestions and issues and have them resolved fairly quickly. And working as help desk, I was able to keep a running tab of all of my tickets with no issues.
Zendesk support review
What do you like best about the product?
Can be integrated with social media feed, such as Facebook and Twitter. Easy to use and train for new and existing employees
What do you dislike about the product?
A little pricey compared to other companies, but otherwise an excellent product.
What problems is the product solving and how is that benefiting you?
Our IT help desk can manage tickets and resolve them with Zendesk support. We immediately realized how simple it was to use and how user friendly it is.
Recommendations to others considering the product:
Any company that serves customers should definitely get Zendesk support. After using them, you will never need to go anywhere else.
Superior custer support tool
What do you like best about the product?
Zendesk is super easy to use and very customer-friendly!
What do you dislike about the product?
Some of the rules and triggers that can be set up often seem complicated
What problems is the product solving and how is that benefiting you?
We are supporting enterprise customers with Zendesk and the main benefit is being able to track and manage their SLAs.
flexible and easy to use
What do you like best about the product?
Ability to integrate with email amd APIs
What do you dislike about the product?
Formating text is hard sometimes but has gotten much better
What problems is the product solving and how is that benefiting you?
Quick solutions
automated our support needs
What do you like best about the product?
one stop shop for all support needs and reporting. It is quite flexible to meet our requirements and metrix
What do you dislike about the product?
Nothing so far. It has met our requirements so far
What problems is the product solving and how is that benefiting you?
We use zendesk as our main helpdesk tool as well as repository to all items flow through our support team
Internal Helpdesk for AP/Accounts Payable
What do you like best about the product?
We use Zendesk to manage all inquiries made of our small accounting team. Works great!
What do you dislike about the product?
I wish Zendesk would support Xero integration so we could fully automate more things
What problems is the product solving and how is that benefiting you?
We used to use email to manage our AP but Zendesk gives us visibility on volume and also ensures we dont miss incoming questions that may get buried
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