Zendesk Suite
ZendeskExternal reviews
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Zendesk support review
What do you like best about the product?
Can be integrated with social media feed, such as Facebook and Twitter. Easy to use and train for new and existing employees
What do you dislike about the product?
A little pricey compared to other companies, but otherwise an excellent product.
What problems is the product solving and how is that benefiting you?
Our IT help desk can manage tickets and resolve them with Zendesk support. We immediately realized how simple it was to use and how user friendly it is.
Recommendations to others considering the product:
Any company that serves customers should definitely get Zendesk support. After using them, you will never need to go anywhere else.
Superior custer support tool
What do you like best about the product?
Zendesk is super easy to use and very customer-friendly!
What do you dislike about the product?
Some of the rules and triggers that can be set up often seem complicated
What problems is the product solving and how is that benefiting you?
We are supporting enterprise customers with Zendesk and the main benefit is being able to track and manage their SLAs.
flexible and easy to use
What do you like best about the product?
Ability to integrate with email amd APIs
What do you dislike about the product?
Formating text is hard sometimes but has gotten much better
What problems is the product solving and how is that benefiting you?
Quick solutions
automated our support needs
What do you like best about the product?
one stop shop for all support needs and reporting. It is quite flexible to meet our requirements and metrix
What do you dislike about the product?
Nothing so far. It has met our requirements so far
What problems is the product solving and how is that benefiting you?
We use zendesk as our main helpdesk tool as well as repository to all items flow through our support team
Internal Helpdesk for AP/Accounts Payable
What do you like best about the product?
We use Zendesk to manage all inquiries made of our small accounting team. Works great!
What do you dislike about the product?
I wish Zendesk would support Xero integration so we could fully automate more things
What problems is the product solving and how is that benefiting you?
We used to use email to manage our AP but Zendesk gives us visibility on volume and also ensures we dont miss incoming questions that may get buried
OK, great for what's out there, should be more analytical
What do you like best about the product?
It's very simple to set up, and easy to maintain
What do you dislike about the product?
IT has a lot of limits. It's something that makes setting up a program easy, but it doesn't offer a ton of insights about how to improve your support
What problems is the product solving and how is that benefiting you?
ticketing
Great Product
What do you like best about the product?
Ease of use. Advanced capabilities. Integration to other software.
What do you dislike about the product?
Requiring an email to open ticket. Not able to send mass notifications.
What problems is the product solving and how is that benefiting you?
Our general support. Customers and techs love it.
Zendesk -- Customer Support Made Easy
What do you like best about the product?
Recent integrations such as Salesforce and Google Analytics --- which were helpful at the last company I worked for. I thought it was an excellent move. The live chat feature allows for support in real time and takes the "middle man" feeling out of addressing issues. It provides a platform to build efficiency and accountability quickly within a department.
What do you dislike about the product?
In my opinion, although the setup is fairly user friendly, Zendesk works best for you if you put extra attention into your setup. Setup everything to your liking and preferences the first time around and it works great. If not, it becomes a bit cumbersome while you're actually in the thick of things. Keeping notes "private" between team members isn't blatant and therefore could be very easily sent to the customer.
What problems is the product solving and how is that benefiting you?
Zendesk is scalable which is fantastic. It also creates accountability. Reporting is also helpful (although the metrics could stand to be improved). Keeps ticket priority organized (if everyone in your department plays nicely).
Zendesk Support is awesome
What do you like best about the product?
Great interface, easy to use, intuitive, quick response
What do you dislike about the product?
Its pretty intuitive, nothing I dislike so far, the UI is smooth
What problems is the product solving and how is that benefiting you?
Quick and easy way for users to put in a ticket to support
Recommendations to others considering the product:
More features and lower pricing
Professional looking, flexible CRM tool
What do you like best about the product?
It has many integrations and is easy to use
What do you dislike about the product?
The built in support center is not easy to use
What problems is the product solving and how is that benefiting you?
Customer communication
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