Zendesk Suite
ZendeskExternal reviews
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Just what I need
What do you like best about the product?
It's my go to place to easily view, communicate, and resolve important problems.
What do you dislike about the product?
The chat product is separate and sometimes there's a lag between the two. The emails generated have a lot of noise.
What problems is the product solving and how is that benefiting you?
Support! Our customers with questions and concerns about our product use the chat widget to chat it in. Also, they can email us to ask questions.
Easy to use for customer support
What do you like best about the product?
It is easy to use for customer support service.
What do you dislike about the product?
There is nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
We are able to communicate with customers easily regarding customer issues.
Great tool for support
What do you like best about the product?
Easy to keep track of tickets and support our customers. Nice from both a user side and a support provider side
What do you dislike about the product?
Not the prettiest interface and can look cluttered if you need to have a lot open
What problems is the product solving and how is that benefiting you?
Makes it easy to support our customers and get our whole team involved to give them the right answer fast
Recommendations to others considering the product:
Make use of custom filters - you can get great visibility with not too much work
Great tool for support issues
What do you like best about the product?
I can easily see what tickets are out there and can search for others based on a variety of keywords.
What do you dislike about the product?
I don't really think there is anything that I dislike about Zendesk
What problems is the product solving and how is that benefiting you?
We've been able to track support tickets and resolve issues easily. We can also easily reassign them to others as needed.
Recommendations to others considering the product:
It has great reporting tools, excellent tracking of tickets, and it's easy to use.
Great tool for communicating with customers via tickets
What do you like best about the product?
Zendesk has come a long way since my company started using them about 5 years ago. It really is an easy to use tool for communicating with customers. They also have API support that allows you to interact with zendesk using other tools your organization might use.
What do you dislike about the product?
They need to come up with a better way to organize bug and outage tickets. Currently, they are just created as a normal ticket with special tags.
What problems is the product solving and how is that benefiting you?
We are able to quickly and easily communicate with customers. Zendesk also allows us to quickly adapt to business changes because we have total control of our zendesk instance.
Recommendations to others considering the product:
This is a great tool for anyone looking for a ticket system to handle customer issues.
Chat that simply works
What do you like best about the product?
The chat response templates and the metrics dashboard.
What do you dislike about the product?
It's a bit expensive compared to others out there.
What problems is the product solving and how is that benefiting you?
Open a new channel for prospects and customers to communicate their needs and concerns with us.
Recommendations to others considering the product:
Great chat feature and it's nicely integrated to other service desk modules but it seems to be more expensive when you start adding on the other modules compared to other companies out there.
Zendesk is great!
What do you like best about the product?
We've integrated all our system into zendesk, so now we only need one portal to have our agents manage contacts.
What do you dislike about the product?
Social media integration is lacking and needs updates - Specifically public social media comments.
What problems is the product solving and how is that benefiting you?
We're handling customers right away to the best of or abilities
Recommendations to others considering the product:
Give it a trial!
Zendesk is everything
What do you like best about the product?
Centralized dashboard for anything and everything that has to do with customer communication inbound and outbound!
What do you dislike about the product?
Insights/Analytics is tricky to work with since there are so many variables to select and consider. Training is still needed on our team here.
What problems is the product solving and how is that benefiting you?
Easy communication with our customers. Information is all in one place with the Shopify app integration so we can really utilize all of our customer's information to best help them and suit their needs. Additionally, we are able to prioritize issues and use bots to help deflect and save time for our agents.
Great Product
What do you like best about the product?
The ability to apply it with your company needs.
What do you dislike about the product?
Nothing yet as we have been using it for a short period so far.
What problems is the product solving and how is that benefiting you?
Customer service requests.
Zendesk makes support tickets easy to manage
What do you like best about the product?
I love the ability to create and utilize macros for my tickets. Also, all of the specific views I can implement for all of the tickets in our organization.
What do you dislike about the product?
The inability to track who has had access to tickets when they are not assigned.
What problems is the product solving and how is that benefiting you?
All manner of support-related issues as they pertain to our proprietary software solution. Customers have the ability to submit and track their support tickets through their own interface.
Recommendations to others considering the product:
Use it! I have tried a couple of other Support systems that include ticketing for users, they have not worked nearly as well as Zendesk does.
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