Zendesk Suite
ZendeskExternal reviews
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A Complete Helpdesk Solution
What do you like best about the product?
ZenDesk offers a tremendous list of features all of them prepared to offer the best solution to manage and improve your support area. The effort they put on it is almost palpable.
What do you dislike about the product?
At the same time ZenDesk has a lot of great features, it's almost impossible to perfect knowing how to use them all, so you need to make an effort reading and really evaluate which ones your company needs. However ZenDesk supports is always there to help to decide.
What problems is the product solving and how is that benefiting you?
Old helpdesk solutions were based on receive and send emails through an specific tool, that was all. ZenDesk offers a comprehensive environment where the client feels can find everything they want. Follow cases and offering information related to similar issues are easy to create.
Recommendations to others considering the product:
As an administrator get the corresponding and full training before make some changes. As a user, enjoy how easy is to use this tool and bring proper solutions to your clients.
Easy to use helpdesk software
What do you like best about the product?
Zendesk brings all your support activities into one place, and has an easy-to-use interface that allows you to quickly prioritise the things you need to action most
What do you dislike about the product?
If anything, some simpler and more accessible reporting metrics would be useful - I've no doubt these are available in higher paid tiers, but bundled with other features we don't need
What problems is the product solving and how is that benefiting you?
Mainly the need to have support communications smartly piped to the people responding to them, with measurable data and rules so tickets don't sit and stagnate
Premium Helpdesk Ticket Management
What do you like best about the product?
I appreciate the number of integration options and the great workflow processes.
What do you dislike about the product?
Zendesk can be pricey compared to other options.
What problems is the product solving and how is that benefiting you?
Zendesk is good for improving helpdesk functionality across an organization.
Easy to use, support is 24/7, lots of integrations available
What do you like best about the product?
I like that the skin is easy to read and easy to use.
What do you dislike about the product?
I dislike that there is no easy way for direct integration with Outlook.
What problems is the product solving and how is that benefiting you?
I'm answer support tickets forthe mobile apps we created.
Zen desk
What do you like best about the product?
It's easy to use and train multiple people on
What do you dislike about the product?
That it's limited functionality and not easily updated without going through zendesk support majority of the time
What problems is the product solving and how is that benefiting you?
Customer support and IT
Excellent ticket management and team collaboration features.
What do you like best about the product?
The ability to connect to different platforms that we use so we get full insight into all of the users writing in for support help.
What do you dislike about the product?
The reporting capabilities could be improved. Also, sometimes I think the API connections display data that is slightly out of data. But this could potentially be user error on our part.
What problems is the product solving and how is that benefiting you?
This is our all-in-one ticketing and support team communications platform. It allows us to keep a pulse on all of our customer's needs as well as maintain the internal communication to make sure our customers are being serviced efficiently.
Also, this helps us track our customer satisfaction scores so we can find areas for improvement within our team.
Also, this helps us track our customer satisfaction scores so we can find areas for improvement within our team.
Easy to use and quickly scalable
What do you like best about the product?
Zendesk chat is incredibly easy to use and provides interesting real-time statistics about visitors.
What do you dislike about the product?
Getting everything implemented exactly the way we wanted it took some work from our web team.
What problems is the product solving and how is that benefiting you?
We wanted a simple chat client so prospect, partners, and customer could interact with us in real time from our website.
Very good
What do you like best about the product?
Their pop up tool to embed on our web page for customer support
What do you dislike about the product?
You must use app for some time to menage with ease.
What problems is the product solving and how is that benefiting you?
Customer support
Helped a Small Business Stay On Top of Support Tickets
What do you like best about the product?
It's easy to stay on top of customer support issues. You can receive an email when a ticket is created or updated. You can see what's been done so far on the ticket and assign it to others. You can also easily view all your tickets based on status (whether they've been solved, unsolved, etc.).
What do you dislike about the product?
Not much. Just make sure you don't reply to the customer when you're trying to leave a note to someone internally. The tabs are next to each other on the ticket.
What problems is the product solving and how is that benefiting you?
Providing great customer support for a small business.
Strong Support Software
What do you like best about the product?
The ticket system, in general, is very easy to use and provides enough flexibility that it works for many different needs. We have been very satisfied with it.
What do you dislike about the product?
The biggest dislike centers around the help desk functionality. It's pretty sparse and although easy to use, does not allow for a lot of functionality.
What problems is the product solving and how is that benefiting you?
Our ability to organize our support and service tickets and provide simple and easy billing cohesiveness is the key benefit. We sought out a solution that would help us manage client requests for both support and small services.
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