Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Great, Easy Platform
What do you like best about the product?
I like the user interface it's very easy and allows for multiple users to see incoming messages.
What do you dislike about the product?
I don't like that the chat isn't set up to ring users evenly.
What problems is the product solving and how is that benefiting you?
We are working on a transition from one website to another. The Zendesk Chat allows us to help guide our customers that do not want to call in to the new locations of checkout and search options.
Zendesk For Customer Service
What do you like best about the product?
We use Zendesk for customer support. I like the ticketing process and how customers can respond to messages.
What do you dislike about the product?
The tabs at the top of the screen are not as easy to organize as the tabs in a web browser.
What problems is the product solving and how is that benefiting you?
We are logging support requests with Zendesk. It provides quick turnarounds!
Recommendations to others considering the product:
It is a great ticketing system on par with Salesforce.
Excellent product!!
What do you like best about the product?
Works quickly and easy to use. Better than the other ticketing system we had created for us from a vendor.
What do you dislike about the product?
Lacks some functionality we could use. We utilize a ticketing system
What problems is the product solving and how is that benefiting you?
Makes processing customer requests much simpler
Recommendations to others considering the product:
Definitely a good product solution to try
Zen of it all
What do you like best about the product?
Seemless flow I’m confident that nothing falls between the cracks.
What do you dislike about the product?
Nothing much. Wish it worked in every aspect of my life.
What problems is the product solving and how is that benefiting you?
Support issues
Optimized, Light, and Great at Delivery! I started out with Zopim and on it ever since.
What do you like best about the product?
The setup and start. One can easily configure the chat box from the Zendesk site and use the code to set it up on the website.
Definitely one of the best on-site chat tool when it comes to connectivity to your mobile device. I've used other platforms but they seem to lose signal and the connection between mobile data devices is terrible.
Definitely one of the best on-site chat tool when it comes to connectivity to your mobile device. I've used other platforms but they seem to lose signal and the connection between mobile data devices is terrible.
What do you dislike about the product?
Nothing in particular. I'd say, they can offer better packages at current price points.
What problems is the product solving and how is that benefiting you?
Enabling chat feature for people who come on the website.
Recommendations to others considering the product:
Even though one can get better pricing with Zoho Sales IQ, Zendesk offers more options to tailor the chat window and how you interact with the customer.
Great support!
What do you like best about the product?
First, let me start with... I previously used Zendesk in a company that I managed about 6 or 7 years ago, and it we heavily relied on Zendesk back then. Now, with the current company I own, we started using Zendesk again after having such a great experience the first time around. I thought it was great then - it's so much better now! There are a ton of app integrations that you can easily integrate with. It's cost-effective and reasonable for small to large businesses. There is a lot of support readily available if you need help with anything on your account. I like the ability to have support email, messages & mentions from social and chat all in one place.
What do you dislike about the product?
I really can't think of any dislikes for Zendesk!
What problems is the product solving and how is that benefiting you?
Improvement in customer service - response times are faster. This helps with time management since everything is on one easy dashboard, there is no need to log in to several platforms to respond to support issues.
Recommendations to others considering the product:
Zendesk is easy to implement and easy to get started with. Sign up for their free trial and test it out. You will get a good feel for the platform and test out their integrations.
Easy Customer Support Ticket Management
What do you like best about the product?
Zendesk is easy to use and allows custom views so that I can keep track of my tickets, open and pending.
What do you dislike about the product?
I wish I could get the ticket number without having to hover or click on the ticket.
What problems is the product solving and how is that benefiting you?
We are a software company, so we manage everything from bugs to training to installations using the software, helping us keep track of priority tickets.
Recommendations to others considering the product:
It is certainly worth your time and effort to consider this support software.
Zendesk is the best Chat software for small businesses
What do you like best about the product?
Zendesk is extremely affordable (free) to provide support for small business. The pay options are very affordable as your business grows and you need to provide more services.
What do you dislike about the product?
I haven't found anything that I dislike about Zendesk at this time.
What problems is the product solving and how is that benefiting you?
We are able to communicate immediately with any visitor that comes to our website. This allows us to convert more leads to clients.
Recommendations to others considering the product:
Try it, and you will find that it has everything you need to provide excellent support to you clients.
great program
What do you like best about the product?
I love that I can contact help support and my own team support through this service.
What do you dislike about the product?
It crashes at times during updates and wish this would be fixed quickly.
What problems is the product solving and how is that benefiting you?
making sure i receive up to date information from my contractor .
Recommendations to others considering the product:
It's a great software
Zendesk Chat make my small business seem large
What do you like best about the product?
I love that I can chat from my phone when I need to step away from my desk.
What do you dislike about the product?
Basic service should include more features, it feels like they skimp on the basic service and overcharge for upgraded service.
What problems is the product solving and how is that benefiting you?
Through zendesk chat my customers can interact with me 24/7 and I can respond at my convenience, but I also am not tied down to certain hours.
Recommendations to others considering the product:
Don't buy more seats than you need, the cost can add up quickly.
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