Zendesk Suite
ZendeskExternal reviews
6,484 reviews
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I like the Zendesk system
What do you like best about the product?
I like how this ticketing system allows us to track and provide faster feedback.
What do you dislike about the product?
Navigating using search sometimes can be difficult. Results won’t come up unless you are really specific.
What problems is the product solving and how is that benefiting you?
Having a tracking system that our clients can use and reach out for support. Tracking of all support inquiries in same place.
Zendesk in Domain and Hosting Service Provider's end
What do you like best about the product?
The classy look and easy to navigate interface ace this support ticketing tools.
What do you dislike about the product?
Limited functionalities, product and services integration limitation.
What problems is the product solving and how is that benefiting you?
Collaboration and the offline messaging capability to notify any agent with the case status.
Recommendations to others considering the product:
Zendesk as a ticketing tools meets above expectation in term of ease to use platform.
Incredibly Useful HelpDesk Support Platform
What do you like best about the product?
The things I like best about Zendesk Support are the solid ticket management options, including social media, support for ITIL and automatic workflows, and the great integration options. This expedites the process of customer issue resolutions and allows our customers to feel more comfortable when they make claims or dispute an inaccuracy. The interface is easy to use and quite user friendly. I am a big fan of this support tool, and I'd recommend it to anyone wanting to manage their support process and tools more efficiently.
What do you dislike about the product?
Everything works really well from a functional and support perspective. The only downfall of Zendesk Support is the high price tag. The best features are only available at higher pricing tiers. It lacks enterprise features such as change and asset management.
What problems is the product solving and how is that benefiting you?
The business problems that Zendesk Support solves are managing customer help tickets, expediting the response process, reducing duplicative efforts, and creating a more efficient customer support process. The main benefits are the speed in responding to customer complaints and emails, ease of resolution process, and simplicity of the interface.
Recommendations to others considering the product:
I would recommend Zendesk Support for those looking to make a change in their customer support tools. It's a fantastically intuitive and easy to use tool. It helps expedite the resolution process and helps employees work smarter and more efficiently.
Decent, useful ticketing
What do you like best about the product?
Good interface, easy for new associates to learn
What do you dislike about the product?
Somewhat limited scope of the project and interface
What problems is the product solving and how is that benefiting you?
Easy ticketing for support issues
Recommendations to others considering the product:
Have experience with Jira and others
It’s a good app!
What do you like best about the product?
I like the ability to see all tickets in one place and split by type
What do you dislike about the product?
I don’t like that filters don’t always work correctly
What problems is the product solving and how is that benefiting you?
Supporting tickets for various departments
User Review of Zendesk
What do you like best about the product?
I like Zendesk because it simple to use but robust in design.
What do you dislike about the product?
Didn't find too many features that I did not like.
What problems is the product solving and how is that benefiting you?
I've used Zendesk as a customer. As a help desk specialist and as a business owner. I like the way it's organized.
It's ok
What do you like best about the product?
Used Zendesk many times. It is slow and prone to issues. The servers went down several times. Support is not great. Otherwise it's a decent platform.
What do you dislike about the product?
The speed and complexity.. the web based application is sluggish and difficult to navigate.
What problems is the product solving and how is that benefiting you?
Customer service and tracking.
Zendesk Support
What do you like best about the product?
Easy to use customer service app and ticketing system
What do you dislike about the product?
Sometimes it takes time to load but once it loaded it is fine
What problems is the product solving and how is that benefiting you?
User support and remote support availability
Recommendations to others considering the product:
I really recommend Zendesk to make customer and remote assist easier for company
Efficient , user friendly Live Chat Software
What do you like best about the product?
Undoubtedly , one of the best live chat support software . It gives our company the ability to chat live with customers since we do not offer inbound/outbound calls for support.One can easily configure the chat box from the Zendesk site and use the code to set it up on the website.
What do you dislike about the product?
Zendesk/Zoopim is almost a complete Live chat software .There isn't a way to force the customer to answer certain questions prior to entering the chat. The chat transcripts sometimes take very long to show up in the chat history .
What problems is the product solving and how is that benefiting you?
Managed all of our customer support through one platform with Zendesk has made our support team very efficient.
Recommendations to others considering the product:
If you are having an E-commerce company or is a business solution that might get a lot of inquiries on a daily basis, this live chat feature could be helpful. Real-time visitor /client communication will increase your sucess rate,
the best one for support
What do you like best about the product?
the possibility to interact with users and also to chat/call them
What do you dislike about the product?
the support is really expansive if you uses many agent
What problems is the product solving and how is that benefiting you?
chat with customer and support email with information
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