Zendesk Suite
ZendeskExternal reviews
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Simpliest yet best ticketing system for helpdesk and customer service purpose
What do you like best about the product?
Zendesk is very easy to use, it also has the function for you to create a parent ticket and attach a child ticket to it so that whenever you need to send mass email (example due to outages), you just need to update only 1 single ticket and multiple users will receive the update. Also Zendesk allows me to customize macro which makes my work easier whenever I need to send a custom template/message to a ticket
What do you dislike about the product?
It is only available for browser, mobile app is not that good. Hoping that it would have a desktop app soon as browsers eats so much ram especially when you are viewing multiple tickets
What problems is the product solving and how is that benefiting you?
Helpdesk and internal ticketing
Recommendations to others considering the product:
Zendesk is the best ticketing system for me although it is somehow pricey but it is worth it!
Zendesk Chat Nice Feature!
What do you like best about the product?
Zendesk chat feature is great for customer service. My experience has been all good. It’s so easy to customize to your brand, settings is easy to understand (for example when to turn on/off, or set for holiday/business closure hours).
What do you dislike about the product?
I haven’t had any bad experience using this to date.
What problems is the product solving and how is that benefiting you?
This was used to answer any customer questions or issues when customers didn’t want to call into our call center. It provides another option for customers to use at their convenience. It also provides business to have a way to save chat transcriptions for every inquiry/issue, and be able to reference at another time (if needed).
Recommendations to others considering the product:
Great tool for customer support.
Best ticketing system ever!
What do you like best about the product?
Zendesk is simple and very easy to navigate. What I like the most is the way that I can add tags on tickets then have a view of filtered tickets that has certain tags on it.
What do you dislike about the product?
Zendesk is somehow pricey compared to others but its worth it!
What problems is the product solving and how is that benefiting you?
Technical ticketing system
Recommendations to others considering the product:
it's easy to navigate at Zendesk
Great product
What do you like best about the product?
Easy way to communicate with customers and can quickly send out mass updates
What do you dislike about the product?
Searching for tickets by category doesn’t work well.
What problems is the product solving and how is that benefiting you?
Able to track what type of issues arise, and easy communication when having anvoutage
Easy and efficient ticketing system
What do you like best about the product?
The simple, yet efficient interface is what I like most about Zendesk.
What do you dislike about the product?
The thing I dislike the most about Zendesk is that users cannot see other people who are cc'd on emails within the system.
What problems is the product solving and how is that benefiting you?
Helping our customers with IT/Marketing issues through the system.
Recommendations to others considering the product:
Do it.
IT Specialist
What do you like best about the product?
Easy platform to use and collaborate with colleagues. Web interface is clean and intuitive and the iOS app is useful.
What do you dislike about the product?
Users will open up solved tickets with new and unrelated queries via email.
What problems is the product solving and how is that benefiting you?
Allowing us to use and integrate other applications and services. We use an app for intventory management and it allows us to downsize on local servers dedicated for inventory.
Recommendations to others considering the product:
Very easy to use and collaborate, the price per user is cost effective.
Pleasant experience with seamless customer engagement
What do you like best about the product?
Ability to quickly respond to customers that doesn't appear too formal/technical, allows for the ability to submit as pending/solved/open and allows you to easily coordinate with teammates
What do you dislike about the product?
Events should be in the same pane as conversations
What problems is the product solving and how is that benefiting you?
Easy communication with customers who write in to our support email for help with our products
Recommendations to others considering the product:
Great and easy to use
Pretty damn good
What do you like best about the product?
Very easy for a relatively new user or a literal first time user
What do you dislike about the product?
Not much flexibility on how to respond to questions and issues asked
What problems is the product solving and how is that benefiting you?
Using it for customers support
Best in class for customer support
What do you like best about the product?
Zendesk is an incredibly easy to use and modern customer support system that will allow your agents to focus on helping the customers and not fighting with a complex system.
What do you dislike about the product?
Triggers and automatons, while powerful, can be a little tricky in setting up. Be sure to take the time to understand what they do.
What problems is the product solving and how is that benefiting you?
Zendesk allows you to organize the mountains of customer emails that come in, answer them and then keep track of what customers are saying.
Zendesk Chat, simple, easy and intuitive
What do you like best about the product?
I have been using Zendesk Chat for about 3 years, it really seems to me the best support system for your web. I tried several software but they put the web slow, since I met Zendesk Chat we adopted it in our company. It really is easy to customize. And simple to use.
What do you dislike about the product?
I think they should place more trigger in the different plans they have, as well as add more reports to the platform. Also the history that is left I think should be for much longer.
What problems is the product solving and how is that benefiting you?
- Permanent chat on our website
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
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