Zendesk Suite
ZendeskExternal reviews
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Sleek, user-friendly support system
What do you like best about the product?
It’s so user-friendly & easy to undo/redo
What do you dislike about the product?
Sometimes it’s hard to sort the tickets easily. It just takes time to figure out
What problems is the product solving and how is that benefiting you?
We are connecting with customers over Zendesk support
Impressive Ticket Management Workflow
What do you like best about the product?
Zendesk has much it does well, but most beneficial to us is the overall self-service approach the suite takes. The customer-facing portal with its knowledge base is first class in and of itself, but even better is how the knowledge base is tied into ticket workflow. It's incredibly helpful to have the KB integrated into the queue, and be able to quickly search for and include articles in customer responses. Zendesk is the best at making this whole process easier for the agent. Also killer is the reporting, with great stock reporting out of the gate along with the ability to use GoodData for detailed reporting.
What do you dislike about the product?
Not much here to dislike, but at some point it would behoove Zendesk to upgrade its widget to allow for more interactions than simply searching the knowledge base and creating a ticket. More of a user experience there would be helpful.
What problems is the product solving and how is that benefiting you?
We've been able to beat industry standards on first reply time and customer satisfaction, despite significant ticket volume. While our people have much to do with that, it was definitely more difficult before we had Zendesk.
Zendesk Support
What do you like best about the product?
Love that I can access my support ticket system from any where. I have the phone app and when I am on the road works great!
What do you dislike about the product?
I wish Zendesk had a scheduler option, to schedule appointment for later and get alerted.
What problems is the product solving and how is that benefiting you?
We offer desktop support to our clients. Zendesk helps us keep organized and not miss a support ticket.
Recommendations to others considering the product:
Don't hesitate on trying this Zendesk Support, Its been great for our company. Price is very reasonable.
Great piece of software
What do you like best about the product?
Easy to use, quick response, easy to navigate
What do you dislike about the product?
Sometimes it doesn’t integrate with other software on the first try and it takes time to figure it out
What problems is the product solving and how is that benefiting you?
Used for support tickets review and maintanince
Working Smarter
What do you like best about the product?
The features of ZenDesk allow for collaborative troubleshooting for customers, but they get to keep one point of contact. Things don't get confused.
What do you dislike about the product?
Sometimes trouble tickets get "lost" in the queue bc of sort/search. You can not edit closed tickets.
What problems is the product solving and how is that benefiting you?
Best trouble ticket system I've ever used. The speed and efficiency with which we respond to issues is five times faster than veggie.
Best for tracking, prioritizing and organizing of customer tickets.
What do you like best about the product?
I like the way zendesk prioritize tickets. It helps one to know which ticket to handle first. I also like how its homepage has been well arranged with charts.
What do you dislike about the product?
Nothing I have noticed worth disliking..
What problems is the product solving and how is that benefiting you?
I use zendesk to give support to clients. it has helped me to have the best response rate for clients.
Recommendations to others considering the product:
It's the best support tool for all sizes of companies receiving support requests from customers
Makes CRM a zen experience
What do you like best about the product?
Easy to use, clear layout, and accurate.
What do you dislike about the product?
There is nothing I disliked about it. Its a great product.
What problems is the product solving and how is that benefiting you?
Easy to see all your support messages in one inbox
Recommendations to others considering the product:
Try it! You'll be happy!
Zendesk. A Good Customer Support Platform
What do you like best about the product?
Zendesk is easy to navigate, easy to edit and add macros, and can be as simple or as complicated as you want it to be. I love the edibility of the overall platform to meet needs and changes as they come. After trying a few other platforms, it still out-performs the others, in my experience.
What do you dislike about the product?
I do wish the data was a bit more manageable or editable. It's not bad, it's just not the best it could be or malleable to our needs.
What problems is the product solving and how is that benefiting you?
We use Zendesk on a day-to-day basis for a majority of our customer interactions. From first-time contact to continued conversations, it's easy to trace. It's even nice to share and have teamwork and support with each interaction.
Recommendations to others considering the product:
Feel free to give others a try, but at the end of the day, Zendesk just seems to be the best base for support.
Great Experience
What do you like best about the product?
I loved Zendesk. It was easy to use and I loved how I could use the canend responses and answer tickets.
What do you dislike about the product?
Was hard to use at first but got easier as time went on
What problems is the product solving and how is that benefiting you?
I am able to have customers contact me via tickets from email which is very good for business. I am able to take tickets all hours.
Recommendations to others considering the product:
Easy to use the tickets service and easy to teach other employees.
Easy for customers and employees
What do you like best about the product?
Using zendesk chat services allows our customers to ask us questions directly from our website. This helps decrease the number of emails and phone calls in office and makes things easier for everyone!
What do you dislike about the product?
n/a overall, this program does everything we need.
What problems is the product solving and how is that benefiting you?
Ability to quickly answer customer inquiries
Recommendations to others considering the product:
Learn the other settings, like viewing history and changing the tag line.
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