Zendesk Suite
ZendeskExternal reviews
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Amazing Software Overall
What do you like best about the product?
Zendesk is great, between setting up micros to help automate work to the ability to have a one stop place for all issue history and fixes, we wouldnt survive without it.
What do you dislike about the product?
Sometimes having several tickets open makes things confusing when having several tabs open.
What problems is the product solving and how is that benefiting you?
We support end users with our prodcuts and services.
Excellent For MSP Businesses
What do you like best about the product?
I like Zendesk’s simplicity and its integrated knowledge base component. It’s an excellent tool for Managed Service Desks
What do you dislike about the product?
Zendesk’s simplicity is also its downfall. It’s a very stripped down, no-frills solution. Not a solution for change management or workflow.
What problems is the product solving and how is that benefiting you?
Zendesk adds value by providing a simple easy to use incident tracking system
ticketing system that monitor social media platforms too
What do you like best about the product?
I consider Zendesk as all in one ticketing system. We use it for project tracking, communicate with customers via social media and ticketing system for helpdesk support
What I like Zendesk is it is very easy to install and it is available in mobile platform. I can easily track tickets on the go on my smartphone.
Another thing is that it has chat features as well! Which generates a ticket every incoming chat received.
What I like Zendesk is it is very easy to install and it is available in mobile platform. I can easily track tickets on the go on my smartphone.
Another thing is that it has chat features as well! Which generates a ticket every incoming chat received.
What do you dislike about the product?
It is kinda pricey! BUt I can say it is worth it. One thing I dislike about it is that there's no way I can allocate ticket to 2 light agents. Only one at a time
What problems is the product solving and how is that benefiting you?
We are using Zendesk as our ticketing system.
Recommendations to others considering the product:
Zendesk support is good, they are very willing to educate their clients in terms of their product
Best, simple and easy to use ticketing System
What do you like best about the product?
Zendesk is very easy to use, even if you are new to ticketing system you would easily understand how to use this. Besides, Zendesk is very easy to set up.
What I like the best here is that it allows me to create macros. Macros is like a template that we will input in the ticket so that we dont need to type long messages over and over again.
Also it has the option to add certain tags on tickets and I can view all tickets that has those tags.
I can also create a mother and parent ticket, so that if in case we need to send the same e-mail to multiple customer we only need to do it once.
What I like the best here is that it allows me to create macros. Macros is like a template that we will input in the ticket so that we dont need to type long messages over and over again.
Also it has the option to add certain tags on tickets and I can view all tickets that has those tags.
I can also create a mother and parent ticket, so that if in case we need to send the same e-mail to multiple customer we only need to do it once.
What do you dislike about the product?
The mobile application needs a lot of improvement. Certain ticket views are not available there.
No option to allocate ticket to multiple light agent
No option to allocate ticket to multiple light agent
What problems is the product solving and how is that benefiting you?
Ticket fault tracking and internal provisioning.
Recommendations to others considering the product:
Zendesk is very easy to use. You will never regret purchasing this software
Worked great for us!
What do you like best about the product?
Organizing cases for our support desk. Helped us keep track of responses and recurring issues
What do you dislike about the product?
Nothing, software worked great, as intended
What problems is the product solving and how is that benefiting you?
Helped us keep track of common issues that we were having with customers, as well as organizing email chains
Easy to use and customize help desk.
What do you like best about the product?
The ease of utilizing their API for custom use setups.
What do you dislike about the product?
Nothing, Zendesk was an easy to use service.
What problems is the product solving and how is that benefiting you?
Customer service, help desk and tutorial topics.
It’s easy to use .. once you get a hang of it
What do you like best about the product?
I like that it’s efficient in allowing me to talk to customers and doesn’t make me do too much work. It displays their phone numbers and identifies callers much of the time
What do you dislike about the product?
Sometimes it crashes and can be difficult to learn how to use. Once you get the hang of it it’s easy though
What problems is the product solving and how is that benefiting you?
Communicating with customers is a breeze and it’s much more updated than systems I’ve used
Long time customer & all-around fan!
What do you like best about the product?
Outside of having a great product that is easy to use, the professionalism and willingness of the support team to help it fantastic!
What do you dislike about the product?
The out of the box knowledge base customizations are not as robust as I'd like (this refers to having ZD power your help site and your ability to control the look and feel without having a webdev resource)
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction and retention
Easy to use
What do you like best about the product?
User friendly and customizable interface makes this a great tool
What do you dislike about the product?
The history is a bit difficult to navigate
What problems is the product solving and how is that benefiting you?
After hours issues and questions can be handled in a timely and orderly fashion
A portal for all your questions
What do you like best about the product?
We use zendesk as the portal for everyone to ask questions and keeping everything in one neat location. No countless emails.
What do you dislike about the product?
There isn’t anything I don’t like about the software.
What problems is the product solving and how is that benefiting you?
I troubleshoot for users and also do general tech support and zen desks let’s me do it all.
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