Zendesk Suite
ZendeskExternal reviews
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Enabling mass communication
What do you like best about the product?
Zendesk is very user friendly and keeps everything organized
What do you dislike about the product?
Could use better aesthetics/design to help differentiate the options
What problems is the product solving and how is that benefiting you?
Communication, network errors. Love macros
Zendesk saves me time and helps me provide great customer service
What do you like best about the product?
As a one-person business, Zendesk makes it much, much easier to manage my customer support and provide my customers with great customer service.
What do you dislike about the product?
Zendesk doesn't provide as good tools as some of its competitors for automating common responses to queries, which would help me to save more time.
What problems is the product solving and how is that benefiting you?
I run a small SaaS business with about 1000 customers, with just me building the site, doing the marketing and providing the customer support. I use Zendesk to manage inbound contacts from customers and help them with their issues.
Using Zendesk has allowed me to effortlessly separate customer support contacts from the rest of my email, keep track of what people are contacting me about and provide a great customer experience while reducing the time I spend providing support.
Using Zendesk has allowed me to effortlessly separate customer support contacts from the rest of my email, keep track of what people are contacting me about and provide a great customer experience while reducing the time I spend providing support.
Communications made simple
What do you like best about the product?
I liked that you can use multiple apps while you are on the call with the customer to provide the ultimate solution.
What do you dislike about the product?
Did dislike that the grouping can not be manipulated to create a custom desktop.
What problems is the product solving and how is that benefiting you?
We were using another system to handle our customer service calls but it was unreliable and we were loosing valuable customer interactions. With Zendesk we don't have those problems.
Recommendations to others considering the product:
Just give it a try and you will be pleasantly surprised of all that Zendesk offers.
Work in technical support for 1 year
What do you like best about the product?
I like how seamless the product works with phone and email. I saved a lot of team and keeps everything organized.
What do you dislike about the product?
I dislike how slow the product can run.
What problems is the product solving and how is that benefiting you?
Keeps everything organized and ticket numbers provide a way to reference changes that are made.
Zendesk implementation
What do you like best about the product?
Zendesk has helped us organize and manage our support inquiries. I can easily view open issues and make sure we have quick and accurate responses. It was very easy to set up.
What do you dislike about the product?
As an administrator of the system I wish I could directly BCC colleagues (non-Zendesk licensees) on tickets to make them aware of issues.
What problems is the product solving and how is that benefiting you?
Shortened response time and agent efforts with the use of Zendesk Macros.
Simple help desk interface
What do you like best about the product?
The chat box is small and help is simple to find when customers use this platform.
What do you dislike about the product?
No auto response options (or 'quick messages' within the back office)
What problems is the product solving and how is that benefiting you?
Simple help chat support for the websites help page.
Good
What do you like best about the product?
It is easy to use and streamline and effective
What do you dislike about the product?
Still needs improvement though not bad at all
What problems is the product solving and how is that benefiting you?
It is good
Zendesk is the best!
What do you like best about the product?
Zendesk allows our teams to work in an organized manner and be cross-functional with one another. It's very important that we can log problems in our software platform and triage appropriately.
What do you dislike about the product?
I'm not that big of a fan on the navigation. I often find it confusing to navigate and it can be difficult to find tickets that pertain to given are of concern.
What problems is the product solving and how is that benefiting you?
Our biggest issue is tracking and being accurate with what is in our pipeline. Zendesk helps us remain on task and set our priorities so that we can focus on what is most pressing first and create a backlog for the things that can wait. Zendesk is great at helping us set our priorities.
Recommendations to others considering the product:
I would certainly recommend zendesk to any company that needs to set a priority. In supporting software we have alot of issues that require our prioritization. Being able to set a task list has been imperative to our success.
Love zen desk!
What do you like best about the product?
The best thing about Zendesk is the capabilities of reaching other team members, departments and customers. It helps to stay up to date and also to address specific issues and questions one may have in a quick and timely manner
What do you dislike about the product?
I wish that the platform was more specifically focused on the customer a tad bit... there is always room for improvement !
What problems is the product solving and how is that benefiting you?
Benefits include being able to answer questions first handedly at your fingertips and also being able to connect with both the company and other customers
Use for Company Knowledge Base
What do you like best about the product?
Simple. Easy to configure, even easier to edit content on the site. Search function is good and does everything needed for our growing company.
What do you dislike about the product?
I wish there were more themes to make it more visually appealing out of the box.
What problems is the product solving and how is that benefiting you?
Knowledge base for our Customers. Want to make sure they have the content they need to be successful with our product.
Recommendations to others considering the product:
Spend time setting it up properly.
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